Job Title: Core Operations Expert
Job Code: COE/NSN
Number of Positions Open: 1
Location: Kenya
Closing Date: Open Until Filled
Summary
Our client is an international telecoms company is seeking to recruit a focused, dynamic, self-driven professional of high integrity to fill the position of a Transmission SSM with Optical Experience.
Purpose of this role is to provide operational expertise support of Ericsson CS Core networks for 6 MS countries (Multi-vendor MS Network Operations).
The Core Operations Expert proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer. Prioritizes work based on customer impact, and brings expertise to customer site on need basis.
Main Responsibility Area
• Identifies and solves proactively complex core network problems and communicates them to key stakeholders.
• Participates as an expert in own technology area in customer projects.
• May support areas by participating in crisis situations.
• Is active in networking and knowledge sharing.
• Develops processes, tools and working methods.
Primary Responsibilities
• Streamline operations and maintenance processes of the core network, including preventive and corrective actions for the Core operations teams in the cluster (Kenya, Tanzania, Uganda, Malawi, Zambia & Madagascar).
• Harmonization of operational processes across the cluster.
• Monitoring and analysis of the core performance data of the cluster and proactively drive corrective actions through the local core teams.
• Support initial operational transition of the cluster countries through on-site competence transfer, alignment of transitioned core resources to the operational model.
• Manage escalation of technical issues coming from the local opco (cluster) and provide either on-site / off-site support.
• Interface with Ericsson (ELS) support team to manage & close the open operational issues.
• Key interface with Customer (Airtel) group Core team for special projects (e.g. new product / feature / service launch readiness).
• Drive competence management for the country core teams through mentoring & structured OJT programs.
• Develop capabilities of local Core teams for 2nd level fault handling, multi-vendor key interface management & SW upgrades.
• Participate / support in the pilot upgrades.
• Development of O&M Procedures and implementation / Coordination with Process Consultant
Performance Measures
• Problems solved or escalated to the correct group/team
• Core NE’s downtimes decreased, meeting SLAs
• Efficiency improvement in Core O&M processes
• Backup (Fall back / charging files)
Skills and Requirements
• Bachelors degree or equivalent
• 7 – 10 years experience
How to Apply
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with a detailed CV, names and contacts of 3 referees, current telephone number and email address by :
Sending CV to : recruiter@personnelresource.com
Only short listed candidates will be contacted.
“Personnel Resource is an equal opportunity employer”