Job
description
Orange invites
candidates who wish to be part of a dynamic workforce to apply for the
following position:
PMO &
CUSTOMER EXPERIENCE LEAD
Reporting to the
Director- Customer Experience & PMO, the incumbent will be tasked with the
conceptu
alisation, planning, development and implementation of the program
management office within the department. Moreover, the candidate will be
responsible for ensuring that the overall company strategy is implemented
through agreed actions and that main projects are managed efficiently.
Requirements
The main
duties include but are not limited to:
- Managing
the development & follow-up of corporate objectives within Customer
experience and CEO’s office. - Coordinate
cross-functional alignment on delivering the overall objectives of the
company. - Provide
the monthly tracking and reporting of performance, against the objectives
defined for each department and escalating objectives that are running
late on delivery to the Director-Customer Experience & PMO. - Constantly
review performance against objectives and update the Management. - Ensure
implementation of the Customer Experience Program and monitor the key
KPI’s. - Ensure
the right information/resource is availed to the PMO and departmental
project managers to benchmark and apply best PMO practice. - Develop
and implement project tracking tools and templates that enhance the follow
up of corporate projects reporting as well as P/ITTM roadmaps. - Directly
manage the main corporate projects of the company with special follow up
and weekly updates to the Director- Customer Experience & PMO and
CEO’s office. - Ensure
efficient allocation of resources and skills within the project portfolio. - Ensure
overall integrity of the program/projects – focusing on the internal
consistency of the function and outwardly on its coherence with interfaces
within other functions. - Liaise
with other departments for contributions to corporate programs/projects. - Initiate
management interventions and mitigation to program/project risks/gaps. - Ensure
that product TTM and the global infrastructure TTM roadmaps are aligned. - Maintain
the TTM dashboard and act as TTM coordinator for all TTM projects. - Ensure
adherence to TTM/ITTM guidelines and timelines by all teams. - Help in
building TTM presentations and submit to TTM board at group level. - Participate
in product board reviews for all PTTM/ITTM presentations. - Monitor
the TTM milestones for all products undergoing development and support the
product managers to ensure timely rollout. - Ensure
T4 for all projects is reported on. - Maintain
the operational dashboard and ensure reports and action points are up to
date. - Manage
the operational meetings. - Ensure
meeting minutes are prepared in time and circulated to all entities. - Follow
up with all stakeholders on actions arising from operational meetings to
ensure timely closure while highlighting actions that remain open beyond
set timelines. - Manage
the flow of entries from various departments into the weekly dashboard - Report
progress on weekly management action points assigned to various
departments. - Report
progress on major company projects being run within the various
departments. - Advise
the Director- Customer Experience & PMO on business trends related to
markets, opportunities, sales, deliveries, support & retention.
Qualifications
and experience:
- Bachelor’s
Degree or Equivalent; having a Master’s Degree or a Certificate in Project
Management will be an added advantage - 2-4
years of experience in programme / project management
Skills:
- Strategic
thinking. - Ability
to partner and use network. - Commitment
to customer. - Influencing
and delegating. - Decision-making.
- Self-motivated.
- Strong
team player with a commitment to value-based leadership. - Self-driven,
energetic, resourceful, creative.
Closing
date and application instructions
Interested
candidates who meet the minimum requirements can submit their updated CV and
certified copies of their academic certificates to jobsbw.OBW@orange.com
before the 8th
of March.
The subject window
on email should only contain the title of the position being applied for.
Kindly note, that
Orange Botswana shall only correspond to short – listed candidates.
