Job Title: ICT and Social
Media Officer
Organization:
Nile Basin Discourse (NBD)
Nile Basin Discourse (NBD)
Project Name:
Engaging Civil Society for Social and Climate Resilience in the Nile Basin
Project (P132448)
Engaging Civil Society for Social and Climate Resilience in the Nile Basin
Project (P132448)
Funding Source:
World Bank
World Bank
Duty Station:
Entebbe, Uganda
Entebbe, Uganda
Reports to: Communication
& Media Officer
& Media Officer
About NBD:
The World Bank, as administrator of
the Cooperation on International Waterways in Africa (CIWA) Trust Fund has
provided support to the Nile Basin Discourse (NBD) for the implementation of a
three year project titled: Engaging Civil Society for Social and Climate
Resilience in the Nile Basin.
the Cooperation on International Waterways in Africa (CIWA) Trust Fund has
provided support to the Nile Basin Discourse (NBD) for the implementation of a
three year project titled: Engaging Civil Society for Social and Climate
Resilience in the Nile Basin.
In 2000, the World Bank, IUCN and
the WWF also initiated the establishment of the Nile Basin Discourse (NBD) with
funding from the World Bank and the MacArthur Foundation. The NBD was established
as a civil society network to influence NBI investments. First hosted as an
IUCN project, the NBD became an independent, regional NGO in 2002, and has
evolved into a network claiming over 800 member organizations throughout the
Basin. Member organizations are local and national NGOs working on a range of
issues relevant to Nile cooperation, including environmental conservation,
gender equity, livelihoods, poverty reduction, and others. The stated mission
of the NBD is “to ensure that a fully informed and basin-wide civil society
develops and plays a key role in achieving the vision, through pro-active and
critical influencing of projects, programs and policies of the Nile Basin
Initiative and other development processes.”
the WWF also initiated the establishment of the Nile Basin Discourse (NBD) with
funding from the World Bank and the MacArthur Foundation. The NBD was established
as a civil society network to influence NBI investments. First hosted as an
IUCN project, the NBD became an independent, regional NGO in 2002, and has
evolved into a network claiming over 800 member organizations throughout the
Basin. Member organizations are local and national NGOs working on a range of
issues relevant to Nile cooperation, including environmental conservation,
gender equity, livelihoods, poverty reduction, and others. The stated mission
of the NBD is “to ensure that a fully informed and basin-wide civil society
develops and plays a key role in achieving the vision, through pro-active and
critical influencing of projects, programs and policies of the Nile Basin
Initiative and other development processes.”
The Nile Basin Initiative’s (NBI)
development partners have identified engaging communities and addressing the
social impacts of Nile basin investments as a priority going forward. In
addition, NBI has developed the Nile Cooperation for Results (NCORE) project in
line with its strategic plan. With this endorsement, the World Bank agreed to
support a technical assistance project to strengthen the capacity of the NBD.
The project will complement the NCORE project and aim to engage civil society
more actively in Nile Basin water resources development and management issues.
development partners have identified engaging communities and addressing the
social impacts of Nile basin investments as a priority going forward. In
addition, NBI has developed the Nile Cooperation for Results (NCORE) project in
line with its strategic plan. With this endorsement, the World Bank agreed to
support a technical assistance project to strengthen the capacity of the NBD.
The project will complement the NCORE project and aim to engage civil society
more actively in Nile Basin water resources development and management issues.
The stakeholder feedback based on
interviews with a number of stakeholders confirmed three critical roles for the
network: (i) a bottom-up communications pipeline for raising the voices of
citizens and civil society up to the governmental and regional levels; (ii) a
top-down pipeline for educating and informing citizens and civil society on
Nile issues and development projects, etc.; and, (ii) a horizontal pipeline
between citizens and civil society organizations both within and across
national borders for knowledge and capacity sharing.
interviews with a number of stakeholders confirmed three critical roles for the
network: (i) a bottom-up communications pipeline for raising the voices of
citizens and civil society up to the governmental and regional levels; (ii) a
top-down pipeline for educating and informing citizens and civil society on
Nile issues and development projects, etc.; and, (ii) a horizontal pipeline
between citizens and civil society organizations both within and across
national borders for knowledge and capacity sharing.
Job Summary: The
ICT and Social Media Officer will be responsible for the improvement of the ICT
and Social Media communications for NBD through establishing an intra-net in the
NBD website, enhancing social networking, publishing key documents on the
website in English, French and Arabic, enhancing web-based member communication
and library services, follow up on populating the national websites, populating
the web-based member database that has been publicly published on website and
ensure that the webmail service is up and running and accessible all the time.
ICT and Social Media Officer will be responsible for the improvement of the ICT
and Social Media communications for NBD through establishing an intra-net in the
NBD website, enhancing social networking, publishing key documents on the
website in English, French and Arabic, enhancing web-based member communication
and library services, follow up on populating the national websites, populating
the web-based member database that has been publicly published on website and
ensure that the webmail service is up and running and accessible all the time.
Key Duties and
Responsibilities:
Responsibilities:
1. Maintenance, Installation,
Configuration and Troubleshooting:
Configuration and Troubleshooting:
- Maintain integrity of the
system such as router and internet connectivity to the local Internet
Service Provider (ISP) as well as other Networks. - Intuitively diagnose network
problems and provide solutions in line with the organizational policy. - Deploy anti-virus and anti-spam
tools on all organizational server as well as client workstations and
configure an auto-update on a regular basis. - Plan routine preventative and
remedial maintenance and servicing of hardware equipment. - Use agreed tools, templates and
standards to create complex, well designed and engineered web pages with
specified content and layout. Test pages and correct coding errors. Take
account of bandwidth and browser compatibility issues. - Gather and analyze web-site
usage data from server logs or other sources and present it effectively as
needed.
2. ICT Support:
- Offer Super-user support to NBD
staff. - Provide effective and timely
assistance for video and teleconferences. - Carry out trouble-shooting
support to all users at the secretariat and at national offices. - Provide NBD personnel with
training, backstopping and support in areas such as networking, software
use and support for establishing software for the organization. - Maintain PABX connectivity with
support from service provider. - Monitor progress of requests
for support and ensure users and other interested parties are kept
informed. Take corrective action to avoid or minimise delays.
3. Data Management:
- Maintain detailed records of
key organizational data and organizing them for use by technical staff, partners
and members of NBD. - Maintain an updated inventory
record for all computer software and hardware equipments. - Monitor online databases and
ensure that users are able to access online databases. - Backup all organizational
critical data as per NBD Backup Policy. - Maintain system configuration
documentation for all hardware and network devices. - Quickly report details of all
hardware/software items that have been installed and removed so that
configuration management records can be updated.
4. Website Support and
Enhancing Use of Social Media:
Enhancing Use of Social Media:
- Improve and expand online
presence including revision and management of NBD website
www.nilebasindiscourse.org and NBD social media sites. - Establish intranet in the NBD website.
- Maintain and update of the NBD
website and national NDF websites. - Maintain the webmail service,
member database and electronic M&E system. - Oversee the presence in social
networking sites including Facebook, Twitter, and other similar community
sites, and seeding content into social applications as needed - Strategize with and educate the
management team and others across the network on incorporating relevant
social media techniques into the organizational culture and into NBD’s
work ethics.
Qualifications, Skills and
Experience:
Experience:
- The ideal candidate should
preferably hold a Bachelor’s degree in Computer Science, Information,
Communications and Technology or related field. - Five or more years of
progressive experience demonstrating delivery of high-quality ICT and
Social Media services. - Past experience in interactive
electronic engagement of actors. - Possess the ability to work
independently with a good attention to detail. - Possess excellent
organizational skills with the ability to handle multiple projects and
priorities and to be responsive to long- and short-lead opportunities. - Excellent communication skills
in English – writing, speaking and listening, concise and conversational
writer; other languages a plus. - Familiarity with content
management systems, image software (video and still), online
communications and main social media tools (Twitter, Face-book, Linkedin,
you-tube, etc). - Detailed understanding and
knowledge of water resources and sustainability issues preferred. - Past exposure and experience
working in an international context and ability to work well with people
from different cultures and backgrounds. - Demonstrated knowledge in A+
support skills. - Highly proficient with all the
Microsoft Office packages, Website development and management tools,
interactive website and social media management tools. - Proficient in Internet, Emails
and Microsoft Outlook. - Past experience in
troubleshooting ICT and Social Media related issues. - Exhibit commitment to achieving
results through proactively exploring what should be done to promote
equity, sustainable development and to improve the lives of poor people. - High levels and unstinting
respect and courtesy for all genders, cultures, faiths, social backgrounds
and for sufferers of HIV/AIDS, and a commitment to protecting children and
vulnerable people. - Integrity, honesty and
compliance with NBD’s ethics policy. - Impeccable levels of
professionalism, technical rigour, reliability and attention to detail. - Constructive, positive and
optimistic engagement to turn problems to solutions, challenges to
opportunities, and to help people and partners achieve mutual goals.
How to Apply:
All interested and suitably
qualified candidates should send the following attachments in an email with
‘NBD APPLICATION’ as the subject heading to hnatu@nilebasindiscourse.org and
copy info@nilebasindiscourse.org
qualified candidates should send the following attachments in an email with
‘NBD APPLICATION’ as the subject heading to hnatu@nilebasindiscourse.org and
copy info@nilebasindiscourse.org
Please include the following:
- A covering letter explaining
why they are interested in undertaking this work and how they meet the
person specification using clear examples from their previous experience. - A current CV with email
addresses and telephone numbers of two referees.
Deadline: 10th November
2014, 17:00 p.m. Entebbe-Uganda time
2014, 17:00 p.m. Entebbe-Uganda time
