Category: Accountancy, Finance & Insurance
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Summary: Mkombozi Commercial Bank Plc
Description:
Key Responsibilities:
Ensure punctuality and availability to clients at all times;
Offer services to customers according to laid down procedures;
Assist customers in filling forms that need to be completed;
Advice customers on fees payable;
Ensure all customers request are executed immediately and followed up regularly so as to honor commitments made to customers;
Capture customer information in system. promptly to enable quick and accurate services;
Promote the use of electronic medium (ATM’S, internet banking etc);
Identify close selling opportunities and pass leads to sales consultants; portray a professional image;
Ensure proper identification of customers;
Ensure fees are collected ion terms of the prevailing tariff guide;
Ensure warning circulars and stop payments are immediately acted upon; Ensure returned/Unpaid cheques are processed and handled over to customers as soon as possible;
Adhere to necessary controls measures to prevent theft and fraud;
Maintain and control applicable registers;
Maintain and refer to customer cheque lists as required;
Adhere to procedures for protecting your own user ID and passwords;
Build awareness keep up to date and comply with KYC and AML Regulations; Ensure customer information is kept confidential and only released to the right persons;
Adhere to all control measures (checks. dual control) in respect of cheque book libraly, fixed deposit receipts., ATM Cards, controlled stationery, destruction of security documents etc;
Execute flagging of lost cards, stop payments and other instructions promptly;
Assist with Audit queries/requests;
Ensure customer mandates are always kept up to date;
Ensure customer information and signatures are up-to-date promptly in the system
Execute daily routines;
Ensure the book room is neat and orderly arranged;
Keep updated of all circulars, manuals and policies; proactively identify personal development areas and training needs;
Understand/operate bankers’ rearm and equipments; and
Handling strong room keys in the absence of Branch Manager
Requirements:
Qualifications & experience required:
Bachelors Degree/Advanced Diploma in Business Administration. Marketing or any related qualifications
Excellent communication skills (Writing and speaking) Minimum of 3 years working experience in banking industry
Competency in using Excel word and advanced spreadsheet analysis is an added advantage.
Kindly send your application.
Managing Director
Mkombozi Commercial Bank Plc
P.O. Box 3844B
Dar es Salaam
Deadline: 07/07/2012
