Welcome to the world according to Accor. It’s exciting, it’s colourful and it’s
pushing new boundaries in hospitality. Being one of the largest hotel groups on
the planet, means we have more than 4,900 hotels in over 90 countries and
employ around 189,000 people. That means there’s a whole lot of amazing career
experiences waiting for you.
We
are seeking an enthusiastic and dedicated Reservations Sales Agent who has
experience in a similar role or on a hotel reception desk. Reporting to the
Reservations Sales Manager you will have a hi
are seeking an enthusiastic and dedicated Reservations Sales Agent who has
experience in a similar role or on a hotel reception desk. Reporting to the
Reservations Sales Manager you will have a hi
gh commitment to providing
excellent customer service at all times.
The main duties of this role include:
- Use of
the hotel PMS to process and input all reservations types within the
same working day - Responding
to guest calls according to hotel policy and ensuring an outstanding guest
experience - Ensuring
accurate data is recorded for all reservations - Upkeep
of all reservation records - Ensuring
timely communication with guests in line with company policy and procedure - Assist
in the preparation and checking of the rate manual. - Maintain
a positive selling approach to maximise yield in both occupancy and rates. - Assist
in Front Office as required, especially with guest check in and check out
during peak periods of activity - Assisting
in keeping all information accurate and up to date to ensure correct
information being provided to guests
To
be successful in the role, you will have:
be successful in the role, you will have:
- Demonstrated
ability and passion to deliver exceptional guest service over the phone
and face to face - Have a
strong sales focus and the ability to upsell the hotel features - Sound
Knowledge & application of the Fidelio Opera system or similar
Reservations system - High
level of attention to detail - Team
player with high level of initiative & the ability to work
autonomously - Excellent
written and verbal communication skills - Intermediate
knowledge & application of Microsoft packages & PC usage - Exceptional
organisational & time management skills - Loves a
challenge and can work in a high pressure environment
.
A job you love is great, but a job with an organisation that makes it’s people
it’s number one priority is just as important. Great colleagues, wonderful job
opportunities and endless benefits. Check out our website to kick start your
career with Accor www.jobsataccor.com.au
As an equal opportunity employer, Accor actively encourages women, people of
Aboriginal and Torres Strait Islander Heritage and people of culturally diverse
backgrounds to apply for employment with the Accor Group.