Organization: Mama Earth Organics http://www.mamaearth.ca
Location: Peterborough, Ontario
Description:
We deliver to thousands of homes each week in Toronto. Our
Administrative and customer service team works here in Peterborough.
We’re well known for the way we treat our customers (we have hundreds
of reviews online and on Facebook – they’re all amazingly good).
Our team has grown quite rapidly over the past few years and we’d like
this position to be responsible for this entire department. A portion
of the position will be hands-on member service (required in order to
be in touch with the needs of our customers and also the needs of our
customer service team). The other portion will involve overall
management, including:
• Reviewing and analyzing daily/weekly metrics
• Responsible for setting both long term and short term goals and
putting plans in place (and adapting plans) to meet your goals.
• Weekly reporting on metrics and goals/projects/issues
• Scheduling (and periodic adapting of schedule throughout the year as we grow)
• Responsible for ensuring that our member service team is happy,
healthy, effective and efficient and balanced (that’s a big one).
• Growing and managing our individual members of the team (informal
and formal appraisals)
• Proactively manage changes in strategy, identify potential issues,
devise contingency plans and communicate these to the management team
Skills required:
• Problem solver
• Experience managing people and/or processes
• Office experience
• Logical/analytical
• Detailed oriented
• Computer skills (must be comfortable with Word, Excel, Google docs)
• Proactive
• Strong ability to multitask
• Interest/knowledge in organics/environment/local food
• Positive, naturally happy
• Must love animals (we have office pets)
Compensation:
• Generous compensation based on experience
• Benefits available after three months
• Staff pricing on all organic produce/food
• AND – you’ll work with an amazingly nice, smart engaged group of people.
Hours: Monday to Friday (8am – 4pm)
Start date: As soon as we find the perfect person.
About Us:
Our mission is to build a locally-based food system in and around
Toronto. We partner with local organic farms and like-minded local
businesses and artisans in Toronto. Our focus is local, organic,
small-scale grown or produced food that tastes really good.
We deliver directly to our members’ homes, throughout the greater GTA,
on a weekly basis.
We have an office in Toronto (where most of our staff work) and an
office here in Peterborough (with a staff of around 10-12 right now).
We’re a progressive family company and we’re genuinely focused on the
overall happiness, health and overall balance of our staff. We’re also
growing relatively quickly (we’re consistently named one of the
fastest growing companies in Canada each year). At this stage in our
growth, we’re focused on building the strongest, smartest team that we
can and creating the best possible environment for them to work in.
Apply:
Please forward your resume with cover letter describing why you would
be a good fit for this position to:
tabatha@mamaearth.ca
We ask that you apply via email only, please no phone calls (our
office is a busy place!).
Thanks very much for your interest!