Applications are invited from suitably qualified candidates
for a Sales Executive role with Kenya Airways- Rwanda office. The details are
as follows:
for a Sales Executive role with Kenya Airways- Rwanda office. The details are
as follows:
Brief Posting Description
To lead and motivate a sales/marketing team that will provide
excellent services to the customers so as to generate sales and revenue.
excellent services to the customers so as to generate sales and revenue.
Detailed Description
·
To lead, guide and support sales and ticketing team to ensure
quality service to clients.
To lead, guide and support sales and ticketing team to ensure
quality service to clients.
·
To validate and reconcile daily sales returns to account for
both monies collected and documents
To validate and reconcile daily sales returns to account for
both monies collected and documents
·
Handle and effect ticket endorsements to enhance customer
relations and satisfaction
Handle and effect ticket endorsements to enhance customer
relations and satisfaction
·
To handle customer complaints (denied boarding, baggage etc) to
ensure customer satisfaction and retention
To handle customer complaints (denied boarding, baggage etc) to
ensure customer satisfaction and retention
·
To prepare and administer the shift/leave roster for optimal
utilization of staff and resources
To prepare and administer the shift/leave roster for optimal
utilization of staff and resources
·
To uphold safety and security standards for the office to
safeguard company resources.
To uphold safety and security standards for the office to
safeguard company resources.
Job
Requirements:
Requirements:
·
‘O’ or ‘A’ level of education
‘O’ or ‘A’ level of education
·
IATA/UFTAA Travel & Tourism Diploma or intermediate to
advance airline fares and ticketing course
IATA/UFTAA Travel & Tourism Diploma or intermediate to
advance airline fares and ticketing course
·
3 years airline experience in sales, reservations and ticketing
3 years airline experience in sales, reservations and ticketing
·
Team player
Team player
·
Good communication skills
Good communication skills
·
Excellent KQ product knowledge
Excellent KQ product knowledge
·
Ability to lead/guide and make decision
Ability to lead/guide and make decision
·
High level integrity/accountability
High level integrity/accountability
·
Pleasant personality approachable
Pleasant personality approachable
·
Confident and well-groomed
Confident and well-groomed
·
Customer focused
Customer focused
How
to Apply:
to Apply:
You can apply by registering your application online on the
Kenya Airways Web Site: www.kenya-airways.com and click on Careers. Thereafter,
search for all open positions and apply for the
vacancy with the reference number IRC40703.
Kenya Airways Web Site: www.kenya-airways.com and click on Careers. Thereafter,
search for all open positions and apply for the
vacancy with the reference number IRC40703.
You
can also apply by sending or delivering your application to:
can also apply by sending or delivering your application to:
Country
Manager,
Manager,
Kenya
Airways,
Airways,
Ground
Floor, Union Trade Center Building
Floor, Union Trade Center Building
P.O.
Box 757, Avenue De La Paix, Kigali, Rwanda
Box 757, Avenue De La Paix, Kigali, Rwanda
The closing date for receiving applications is 12th
July 2017.
July 2017.
NB:
Kenya Airways does not charge any fee at any stage of the recruitment process.
Applicants are advised not to remit any funds to anyone purporting to
facilitate employment in Kenya Airways.
Kenya Airways does not charge any fee at any stage of the recruitment process.
Applicants are advised not to remit any funds to anyone purporting to
facilitate employment in Kenya Airways.