Job Title: Operations Clerk
Organisation: International Organization for Migration (IOM)
Duty Station: Kampala, Uganda
Job Ref: SVN
012/11/014
012/11/014
Reports to:
Senior Operations Assistant/ Teamleader
Senior Operations Assistant/ Teamleader
About IOM:
The International Organization for Migration
(IOM), established in 1951, is the leading international intergovernmental
organization dealing with migration. Its objective is to ensure the
orderly migration of persons in need of migration assistance throughout the
world.
(IOM), established in 1951, is the leading international intergovernmental
organization dealing with migration. Its objective is to ensure the
orderly migration of persons in need of migration assistance throughout the
world.
IOM Uganda has been registered and
operational since 1988, when the field mission was established. Throughout the
past 20 years, IOM Uganda has processed movements and facilitated information
gathering and support towards refugees, internally displaced persons, demobilized
child soldiers, trafficked women and other migrants and their specific needs,
both on individual and large scale population movement. In addition to
operational matters and research, IOM has an important role in enhancing and
building national capacity in migration management.
operational since 1988, when the field mission was established. Throughout the
past 20 years, IOM Uganda has processed movements and facilitated information
gathering and support towards refugees, internally displaced persons, demobilized
child soldiers, trafficked women and other migrants and their specific needs,
both on individual and large scale population movement. In addition to
operational matters and research, IOM has an important role in enhancing and
building national capacity in migration management.
Job Summary: The Operations Clerk will primarily conduct
clerical and administrative tasks related to movements and support of airport
operations.
clerical and administrative tasks related to movements and support of airport
operations.
Key Duties and Responsibilities:
- Contacts the
migrants to ensure they are notified of their travel details - Arranges for
USRAP promissory notes to be signed prior to departure. - Arranges for the
transport of cases traveling to or from camps to Kampala in preparation
for international departure: assist in preparation of travel documents,
manifests, bus tickets, cash requests. - Works in liaison
with MHD to ensure follow up medical procedures are completed before cases
depart or return to the camps. - Supports the
distribution of shoes/clothing at the Naguru guest house for individuals
in need traveling to the US, Australia, Canada, and other countries as
required. - Prepares luggage
tags for departing refugees and migrants. - Assist in
payment requests for operations department regarding procurement, bus
transport of refugees, other daily needs for the department - Attend to
migrant walk in clients, by checking on their case status in MiMOSA and
referring them for further processing. - Maintain clear
and accurate inventory system of visas and travel documents received. - Assist in
organization of cultural orientation sessions for USCO, Canadian
orientation abroad classes, Netherlands and Norwegian Cultural Orientation
by calling up participants; arranging for the venue; distributing the
transportation reimbursement; being a focal point; handling payments and
contracts for interpreters/child minders contracted during the CO
sessions. - Perform any
other duties that may be assigned
Qualifications, Skills and Experience:
- The Operations
Clerk for the IOM Mission should possess a Diploma in Travel and Transport
preferred. - At least three
or more years’ resettlement/movement or airline experience. - A minimum of
three years working experience with agencies involved in movements: RSC,
UNHCR, airport authorities etc. - Strong communication,
negotiation and problem solving skills. - Possess the
ability to work efficiently under pressure. - Willing to
accept flexible work schedule. - Required IOM
functional competencies: effective communicator, successful negotiator,
creative and analytical thinker, active learner, team player, and cross
cultural facilitator. - Computer
literacy skills i.e. Proficient in Microsoft Office. - Proficiency in
Spoken and written English - Knowledge of
Kiswahili will be considered an advantage
Personal Competencies:
Behavioural
1. Accountability
- Accepts and
gives constructive criticism - Follows all
relevant procedures, processes, and policies - Meets deadline,
cost, and quality requirements for outputs - Monitors own
work to correct errors - Takes responsibility
for meeting commitments and for any shortcomings
2. Client Orientation
- Identifies the
immediate and peripheral clients of own work - Establishes and
maintains effective working relationships with clients - Identifies and
monitors changes in the needs of clients, including donors, governments,
and project beneficiaries
3. Continuous Learning:
- Contributes to
colleagues’ learning - Demonstrates
interest in improving relevant skills - Demonstrates
interest in acquiring skills relevant to other functional areas - Keeps abreast of
developments in own professional area
4. Communication:
- Actively shares
relevant information - Clearly
communicates, and listens to feedback on, changing priorities and
procedures - Writes clearly
and effectively, adjusting wording to the intended audience - Listens
effectively and communicates clearly, adapting delivery to the audience
5. Creativity and Initiative: Proactively develops new ways to resolve problems
6. Leadership and Negotiation:
- Convinces others
to share resources - Presents goals
as shared interests
7. Performance Management:
- Provides
constructive feedback to colleagues - Provides fair,
accurate, timely, and constructive staff evaluations
8. Planning and Organizing:
- Sets clear and
achievable goals consistent with agreed priorities for self and others - Identifies
priority activities and assignments for self and others - Organizes and
documents work to allow for planned and unplanned handovers - Identifies risks
and makes contingency plans
9. Professionalism:
- Masters subject
matter related to responsibilities Identifies issues, opportunities, and
risks central to responsibilities - Incorporates
gender-related needs, perspectives, and concerns, and promotes equal
gender participation - Persistent,
calm, and polite in the face of challenges and stress - Treats all
colleagues with respect and dignity - Works
effectively with people from different cultures by adapting to relevant
cultural contexts - Knowledgeable
about and promotes IOM core mandate and migration solutions
10. Teamwork:
- Actively
contributes to an effective, collegial, and agreeable team environment - Contributes to,
and follows team objectives - Gives credit
where credit is due - Seeks input and
feedback from others - Delegates tasks
and responsibilities as appropriate - Actively
supports and implements final group decisions - Takes joint
responsibility for team’s work
11. Technological Awareness:
- Learns about
developments in available technology - Proactively identifies
and advocates for cost-efficient technology solutions - Understands
applicability and limitation of technology and seeks to apply it to
appropriate work
Technical
- Delivers on set
objectives in hardship situations - Effectively
coordinates actions with other implementing partners - Works
effectively with local authorities, stakeholders, beneficiaries, and the
broader community to advance country office or regional objectives
How to Apply:
All those interested in working with the
International Organisation for Migration (IOM) should send a cover letter and
CV with detailed relevant work experience to IOM HR department via E-mail to
hruganda@iom.int clearly indicating the job reference number, SVN 012/11/014
International Organisation for Migration (IOM) should send a cover letter and
CV with detailed relevant work experience to IOM HR department via E-mail to
hruganda@iom.int clearly indicating the job reference number, SVN 012/11/014
Deadline: 8th December 2014.
