For more information on InterCall, please visit our website – www.intercall.com .
As the world’s largest conferencing provider, we are dedicated to provide innovative and practical communication solutions through a highly engaged and talented workforce enabling collaboration for people and businesses anywhere, anytime. InterCall prides itself on attracting and growing talents to assist the company in maintaining its position as the leading global conference provider.
If you have the enthusiasm and drive to excel and succeed, we invite you to join us as:
Product Manager
Responsible for a variety of activities in planning, developing and coordinating the marketing efforts for assigned products during all stages of the product lifecycle; manage vendor relationships and updates to all vendor documentation in a timely and accurate manner; define and implement processes to support product offers from implementation to billing; communicate product needs and direction to the product development team; manage new releases and upgrades, including communication internally and externally; continually evaluate and improve product offers bases on sales needs and customer requests; assist in creating internal training to support new releases while adhering to policies and procedures.
MAIN RESPONSIBILITIES
Product Management Function
• Work with business units and development to define product offerings and requirements
• Communicate product needs and direction to the product development team
• Work with Marketing Department to create product collateral and presentations to support sales efforts and to meet established business goals
• Continually evaluate and improve product offers based on sales needs and customer requests
• Establish and maintain a professional relationship with various vendors
• Responsible for assistance in and at times creation of quarterly product roadmap updates and deliver to cross-functional teams
• May be required to write a Business Requirements Document to justify any major development efforts related to product line supported
Project Assistance
• Prepare reports, material and documentation as requested
• May update project plan
• Create and maintain organized project files
• Provide project lead with status reports throughout assigned projects detailing project status and timeline
Problem Resolution
• Place the highest priority on providing quality customer service by, ensuring the needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues
Job requirements
• Degree from a recognized educational institution in Marketing / Business Administration / or related field
• Minimum 2 years experience in mobile application/software, mobile device (smart phones and tablets) product management and platforms (e.g. BlackBerry, Android, iPhone, iPad, and Windows Phone)
• Experience with User Interface development, software design and mobile device SDKs
• Sales experience with conferencing products preferred
• Excellent organizational skills, highly analytical and meticulous
• Excellent verbal and written communication skills
• Good team player
• Intermediate knowledge of Excel, Word and PowerPoint
An attractive salary package commensurate with qualification and experience will be offered to the selected candidate.
Candidates who are interested in the position, please e-mail your resume stating your current & expected salary to: sinrecruit@intercallapac.com
