Job Description
· Apply advanced
technical knowledge to operate one or more technology areas (e.g. server
administration, technical security management, performance management) or
customer groups that are critical or high risk.
technical knowledge to operate one or more technology areas (e.g. server
administration, technical security management, performance management) or
customer groups that are critical or high risk.
· Integrate
technical knowledge and business understanding to create solutions for
customers.
technical knowledge and business understanding to create solutions for
customers.
· Resolve single-
and cross technology incidents independently. Work with team members to resolve
unusually complex or cross technology incidents.
and cross technology incidents independently. Work with team members to resolve
unusually complex or cross technology incidents.
· Proactively and
reactively look for solutions to prevent problems from occurring in
team/technology area
reactively look for solutions to prevent problems from occurring in
team/technology area
· Apply HP
solutions to meet highly complex customer needs.
solutions to meet highly complex customer needs.
· Identify
additional services that could lead to future service revenue growth.
additional services that could lead to future service revenue growth.
· Provide technical
consulting during contract renewal discussions.
consulting during contract renewal discussions.
· Build and
maintain strong relationship up to senior management level in assigned
accounts.
maintain strong relationship up to senior management level in assigned
accounts.
· Design and
deliver support solutions using specific industry knowledge and expertise.
deliver support solutions using specific industry knowledge and expertise.
· Assist in
managing delivery of industry support solutions.
managing delivery of industry support solutions.
· Lead Customer
Expectation management as part of escalation process.
Expectation management as part of escalation process.
· Lead cross-team
or large programs/projects.
or large programs/projects.
· Coach or guide
junior consultants. Manage major/complex and strategic accounts. Impact though
the expertise, quality of service and influence of advice.
junior consultants. Manage major/complex and strategic accounts. Impact though
the expertise, quality of service and influence of advice.
Qualifications
Education and Experience Required
Bachelor’s degree preferred in an IT
related discipline with 5- 7 years working experience in related fields
desired.
related discipline with 5- 7 years working experience in related fields
desired.
Knowledge and Skills Required
·In-depth knowledge of HP and industry
standard networked computing environments, operating systems, and applications.
standard networked computing environments, operating systems, and applications.
·Broad knowledge of corporate policies,
products, markets and processes, as well as an understanding of business
management principles and practices.
products, markets and processes, as well as an understanding of business
management principles and practices.
·Thorough knowledge of all relevant HP
services, competition, market trends, HP organization, third parties.
services, competition, market trends, HP organization, third parties.
·State-of-the-art technical, functional
or business knowledge. Expert in one or more industry or advanced specialty
areas.
or business knowledge. Expert in one or more industry or advanced specialty
areas.
· Anticipate Customer needs, develop
proposed solutions, and build consensus with customer key decision makers.
proposed solutions, and build consensus with customer key decision makers.
· Capable of consulting with Customers
for process design, development and implementation.
for process design, development and implementation.
· Thorough understanding of change
management process and procedures.
management process and procedures.
· Expert skills in project
management, analysis, communication, presentation, innovation and negotiation.
management, analysis, communication, presentation, innovation and negotiation.
· Delivery expertise in at least
two or more specific specialty skills. Eg. (Information Technology Information
Library (ITIL), performance, Change management). Mission Critical and ITIL
certifications.
two or more specific specialty skills. Eg. (Information Technology Information
Library (ITIL), performance, Change management). Mission Critical and ITIL
certifications.
· Certified in a strategic
business direction (e.g. Storage Area Network (SAN), SAP, Open View,
ITIL), certification tied to HP’s key business strategies with associated
revenue.
business direction (e.g. Storage Area Network (SAN), SAP, Open View,
ITIL), certification tied to HP’s key business strategies with associated
revenue.
Technical Capabilities
a. HP Unix and HP
Storage equipment
Storage equipment
b. Microsoft and
Networking
Networking
Project Management and Operations
Capabilities
Capabilities
a. Proven experience
in managing Technical projects (end to end)
in managing Technical projects (end to end)
b. Proven experience
in managing/coordinating a technical team in deploying a technical project
in managing/coordinating a technical team in deploying a technical project
c. Proven experience
in managing predetermined technical deliverables, managing scorecards and the
cost vs resources of a project
in managing predetermined technical deliverables, managing scorecards and the
cost vs resources of a project
How to Apply
Submit your
CV and Application online: Click Here
