By Akpeli Othuke Andrew
Business is not done mainly on trust but trust facilitates business. If trust is removed from business, it fails. In essence, trust has a major role to play in the course of every successful business.
Here are some major points to build trust in dealing with your staff, customers, suppliers and other stakeholders.
1. Give each person what is due to him or her.
No one will continue to deal with you as if everything is normal if they feel that they are been cheated. Ensure sincerity and fairness in allocating value, benefits, rewards and sanctions.
2. Ensure impartiality in all your dealings.
People will be more willing to accept your decisions, even if not in their favour if they are sure of sincerity and fairness in your procedures and policies.
3. Avoid an authoritarian stay at all cost.
• Be attentive: It means you care.
• Give Information: It shows you consider them important.
• Explain: It shows you are willing to reach a consensus.
• As much as possible, inculcate their suggestions in your final conclusion: It shows they are respected.
4. Be honest and reliable
• Do not over-promise and under-deliver. In essence do the opposite
• Do not take undue credit for a job done.
• Once you give a word, keep it
You do not want to destroy your business, so do not break down what you have worked for all the years by just a little sign of dishonesty. Ensure that you are trusted in your business dealings.
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