Organization: GreenSaver http://www.greensaver.org
Location: Toronto (Etobicoke), Ontario
GreenSaver is Ontario’s oldest non-profit organization providing
residential energy efficiency services. Over the past 2 decades we’ve
performed over 50,000 energy assessments for households and businesses
to help improve their comfort and lower energy bills. As a key
efficiency presence in Ontario, GreenSaver has enjoyed more that 20
years of active involvement in the energy conservation sector and is
now a leading delivery agent of conservation and demand management
programs.
GreenSaver is seeking a full-time, temporary (contract) Client Support
Specialist to join our team until the end of the year (with
possibility of contract extension.)
We are looking to fill this position as soon as possible!
Position Title: Client Support Specialist
Functional Area: Client Support
Reports to: Client Support Manager
Employment Status: Temporary Contract – Full Time, Monday-Friday
Hourly Rate: $15.00-$16.00 hr
JOB DESCRIPTION
• Outreach to business clients to promote conservation programs
• Conversion of inquiries in to leads
• Preparation of reports, email correspondence, etc.
• Delivery of superior customer service with excellent organizational skills
• Clearly identify problems and resolve or escalate appropriately
• Operate CRM system data entry, management and reporting
• Communicate in an effective and timely manner with the Client Support team
• Other duties as assigned
QUALIFICATIONS
• Excellent and highly professional interpersonal and communication
skills both in person and by phone. Must be comfortable with outbound
calling.
• High level of competence with standard office computer equipment and software
• Ability to learn quickly and retain knowledge in a changing environment
• Logical problem solver with a very strong attention to detail
• Ability to accomplish projects with little supervision
• Previous customer service experience a strong asset
Interested applicants are invited to send a resume and cover letter to
the attention of Kaitlin Gates, Client Support Manager at:
careers(at)greensaver.org
No telephone calls or agencies.
Thank you for your interest. Only those selected for an interview will
be contacted.
