Job
description
GrantBook (www.grantbook.org) is
looking for a talented and highly productive Implementation Specialist and
Support Lead for a position starting November 1, 2015. You will work closely
with a host of leading grantmakers across North America and will join
GrantBook’s growing team based out of the Centre for Social Innovation, Annex
location in Toronto, ON.
About
GrantBook
GrantBook is a
trailblazer in philanthropy, specializing in digital strategies for grantmakers
and impact investors to enable social change.
Since 2012, we have
completed 55 proj
ects for leading private, public and corporate grantmakers
across North America. GrantBook is the recipient of multiple awards and
programs including, Catapult Microloan recipient (2x), Inaugural Impact 8
Accelerator Program Participant (2013), RBC Impact Entrepreneur (2014) and B
Corporation Best for Workers Recipient (2014).
We are looking for a
professional, hardworking, and fun team member who shares our commitment to
openness and innovation. If you are someone who won’t hesitate to provide
actionable feedback with the rest of the team as it comes up, and who
understands our work to be as much educational and social as it is technical,
this role is for you.
Responsibilities
The Implementation
Specialist, Support Lead is responsible for researching, recommending and
assisting with the implementation of cloud solutions for grants management and
related functional areas that meet individual client needs. The successful
candidate will also manage GrantBook’s support queue across a range of projects
and Software-as-a-Service (SaaS) products. The role reports to GrantBook’s
Director of Client Services and has no direct reports.
Primary
Responsibilities
- Work
closely with the Client Services Team to gather and document the
functional requirements for new grants management and impact reporting
projects - Test
& prototype the use of cloud solutions to create innovative,
lightweight and highly integrated grants management and impact reporting
solutions - Provide
ranked criteria analysis and recommendations to clients - Work
closely with the Client Services Team to setup and deploy approved cloud
solutions, provision user accounts, and migrate organizational and user
data - Work
closely with the Client Services Team to ensure that each client’s grantee
and reviewer portal and backend grants management and impact reporting
solutions are functioning as intended - Produce
and share client-specific and anonymized documentation, video tutorials,
and blog posts on maintaining an efficient grants management system - Manage
GrantBook’s support queue across a range of projects and
Software-as-a-Service (SaaS) products - Monitor
technology adoption and provide enhancements as needed
Additional
Responsibilities
- Provide
feedback and help enhance GrantBook’s overall operations - Support
GrantBook’s marketing & sales efforts - Have
fun, work as a team, and “get it done” - Other
duties as reasonably assigned
Qualifications
- 2-3
years of working with the implementation and technology adoption of cloud
solutions, ideally in a grantmaking or nonprofit environment - 2-3
years of data migration and data clean-up experience in a team setting - High
proficiency in the use of cloud solutions, such as Google Apps,
Salesforce, Box/Dropbox, Smartsheet, Basecamp and Evernote - Strong
interest in developing an expertise in configuring grants management
systems, such as Fluxx, Foundant, FluidReview, FoundationConnect and
SmartSimple - Prior
experience and familiarity working with Application Programming Interfaces
(APIs) preferred - Self-organizer
and problem-solver, prepared to meet tight deadlines across multiple
projects - Able to
translate technical information into plain English - Exceptional
written and oral communication skills - Excellent
presentation and report writing skills - Proven
interpersonal skills and a customer service oriented approach
Compensation
& Benefits
The successful
candidate can expect annual compensation in the range of $52,500 – $57,500,
including 4 weeks of paid vacation. We are deeply committed to advancing the
leadership strengths, technical skills, and networks of our team members and
invest heavily in our team members’ professional development through
action-learning opportunities and accomplishment reviews.
We are also
committed to developing best-in-class remuneration, bonuses and benefits
programs. At present, however, we do not offer additional bonuses or benefits.
Through the Centre of Social Innovation, we are able to provide access to a
group health insurance plan.
Work
Environment
GrantBook encourages
team members to work in spaces and places that inspire them to make the best
use of their skills and talents. We are flexible about how and where the work
gets done but do require certain blocks of in-person ‘team time’ to maximize
our collective success.
We are a Bring Your
Own Device (BYOD) office and require that new team members come equipped with a
laptop that they are comfortable using in a work setting. We provide a
technology stipend that helps staff members upgrade aging laptops and mobile
devices. All Software as a Service (SaaS) licences necessary to carry out your
work will be provisioned by GrantBook.
How
to apply
We would like to
fill the position by November 1, 2015 and will be reviewing applications as
they come in. The deadline for applying is Friday, October 9th at 5:00 pm ET.
To apply, please
submit a cover letter and resume at the following address:
http://careers.grantbook.org/apply/
For more information
about this role, drop us a line via email (hey@grantbook.org), Twitter
(@GrantBookorg) or by phone (647) 775-8150, Ext 1.
