Job
description
Are you a person
who enjoys challenges and making a difference in the world?
Me to We is an
innovative social enterprise that provides people with better choices for a
better world. By offering socially conscious and environmentally friendly
products and life-changing experiences, Me to We measures the bottom line not
by dollars earned, but by the number of lives we change and the positive social
and environmental impact we make. In addition,
half of Me to We’s net profit is
donated to Free The Children, our best friend and charity partner, while the
other half is reinvested to grow the enterprise and its social mission.
Me to We is seeking a Director of Corporate and
Family Operations, to empower and energize the team to even
greater success through management of new and existing systems, programs and
processes. The successful candidate will provide the Corporate and Family teams
with the tools needed to develop and consistently improve the systems,
(technical and otherwise), and the standard operating procedures used by both
engagement and coordination enabling the team to optimally focus on their key
objectives- sales and service. The successful candidate will ideally possess
expertise and experience in operations, and ideally in travel operations.
Responsibilities:
- Implement
and support the team in the adoption of new technologies, including
electronic registration and payment systems, and automated client
communication through Me to We’s client management tool, Salesforce. - Streamline
current systems, technologies and Standard Operating Procedures for the
Engagement and Coordination Teams, ensuring that new systems used across
the organization are adopted within the Corporate and Family Engagement
Team. - Ensure
consistent use, by the team, Salesforce, consistently refining the team’s
use of the system to improve transparency and accuracy of the client
experience, in addition to overall team efficiencies and reporting. - Take a
leadership role in improving the systems/reports associated with data
management and data analysis with a special focus on those systems/reports
that measure the team’s key business drivers. - Actively
participate and provide support in all efforts related to strategic
visioning and planning. Support the CEO of Me to We with special projects
related to optimizing performance and financial reconciliation. - Evaluation,
analysis and improvement over Coordination and Engagement Team’s systems
and technologies, including consistent updates to meet the needs of the
team (i.e. updating Salesforce products, pricing, usability to meet team’s
needs). - Ensure
smooth operations internally, amongst engagement team, coordination team
and in-country teams in Kenya, India and Ecuador with respect to adult
trips programming. - Maintain
a consistently high standard of customer engagement and relationship
building with maturity and professionalism, focusing on high-touch
relationships and meaningful conversation. - Join
the team at events and speaking engagements for the purpose of networking
and promoting Me to We Trips (possible evening and weekends), generating
interest and prospects - Contribute
to the goal of customer satisfaction and loyalty with our existing clients
through the development and maintenance of the systems and programs
related retention and referrals. - Liaise
closely with other Free The Children and Me to We departments and
directors to ensure stakeholders are given the opportunity to engage in Me
to We Trips and all opportunities across organizational stakeholders are
maximized. - Responsible
for maintaining a positive, productive and driven team culture. - Develop
and implement department specific onboarding program used to train and
develop new staff members. - Responsible
for leading individual check-ins. First, from an HR perspective regarding
job satisfaction, goal setting and job performance, and provide one-on-one
coaching and mentoring to staff as applicable. Second, from an operations
and sales perspective, ensuring team members are aligned with department
visions, are meeting deliverables, and to provide one-on-one coaching to
meet and exceed expectations - Support
in the hiring and evaluation of team members, as appropriate. - Liaise
with all other Me to We and Free The Children departments to ensure
strategic working relationships are maintained and teams are properly
supported by the Corporate and Family Engagement team as required. - Fulfill
requests from teams across Free The Children and Me to We, including for
example: - Stakeholder
communication and email blasts regarding departmental priorities - Holiday
mailing and outreach campaigns - Collateral
requests - We Day
staffing plans and marketing plans - We Day
follow up plans - Requests
for Corporate and Family Engagement Content for PR purposes - Support
in other team’s relevant priorities - Preparation
of reports, analytics and presentations for Directors and team meetings as
required. - Any
other director duties and special project management as required on a
flexible and ongoing basis.
Skills and
Qualifications:
- Bachelors
or master’s degree or commensurate experience. - Experience
in operations is required (minimum 2-3 years professional experience). - Experience
in sales is an asset. - Knowledge
of the travel industry is an asset. - Demonstrated
management experience. - Strong
understanding and experience with adult, family and corporate clients. - Ability
to respond to timelines and detail, with excellent organizational
abilities - Demonstrated
experience with implementing new technologies and experience in project
management. - Experience
working with Microsoft Excel, Word, PowerPoint, Adobe Acrobat, and
Salesforce. - International
travel experience is an asset. - Possession
of a valid driver’s license is preferred. - Willingness
to obtain TICO certification (if candidate has not yet been certified)
Personal
Characteristics we are looking for in the Ideal Candidate:
- Desire
to learn and grow and work in an organization that has significant social
impact - Powerful
work ethic, both as a team member, but also as a self-starter. - Demonstrated
leadership skills, maturity and professionalism with proven ability to
drive projects forward with minimal direction - High
degree of flexibility and adaptability - Positive
and professional attitude and ability to work as a team player. - Results
oriented – does what it takes to get the job done. - Leads
by example - The
desire to work in a fast-paced, results-oriented department and time
manage effectively. - Strong
ability to seek new opportunities and think creatively.
About the
Position…
The position is
based out of Me to We Offices in Toronto (225 Carlton Street).
A minimum three-year
commitment is expected. Salary commensurate with experience.
There is a three (3)
month probationary period, upon reaching the three (3) month period, all staff
members are offered a health plan including dental and Employee Assistant
Program.
Me to We sincerely
thanks all those who apply, however only those considered for an interview will
be contacted.
How
to apply
Please apply
directly at: http://www.metowe.com/about-us/careers/?cc=show&id=5192508
