Free the Children ,Associate Director, Youth Engagement Job Vacancy in Canada

e and its social mission.

• Motivate, educate and lead a team of high
  performing individuals. This currently includes two managers and thirteen
  coordinators
• Share vision and drive activities to reach
  department and organizational goals
• Troubleshoots challenges and escalates issues to
  department Director, when needed
• Proactively manages changes in strategy,
  identifies potential crises, devises contingency plans and communicates
  these to the management team
• Clearly and effectively delegates to managers and
  coordinators
• Monitors progress, milestones and priorities; tracks
  action items; identifies process improvements
• Sets and continually manages expectations with
  team members and other stakeholders
• Acts as a member of the senior-management team
  within the Youth Engagement department, as well as within the broader organization
  as a whole. Upholds highest level of professionalism
• Continuously liaises with other department
  Associate Directors and Directors to ensure alignment with organizational
  objectives
• Find personal satisfaction in activities and
  responsibilities available in the job; enjoying the essence of sales work,
  embracing and cultivating the Me to We culture

• Hosts regular check-ins with Managers and
  Coordinators to provide on-going support and help problem solve
  challenges. Determine when issues need to be escalated to Director of
  Youth Engagement
• Ensures coordinators are seeking the highest
  level of quality and accuracy of work (especially as this relates to youth
  interaction, financials and external documents)
• Coaches and motivates team members, and
  influences them to take positive action and accountability for their
  assigned work
• Provides direction, leadership, and coordination
  for a wide-range of projects
• Develops internal department specific training
  program
• Leads departmental human resources functions such
  as hiring (diligently vetting all candidates to ensure both cultural and
  skill alignment), evaluation, coaching/mentorship, professional
  development opportunities and difficult conversations with team members
  (where needed)
• Continuously liaises with other departments in
  order to move departmental deliverables forward, specifically with the
  Trip Operations team, Travel team, Accounting team, and Quality &
  Development team
• Lead check-ins with Managers at the beginning of
  the week to review previous week performance, set goals, client targets,
  and action items for the week
• Set the agenda with the Director for team meeting
  and co-lead meeting
• Focus on training opportunities for manager,
  coordinators and part-time staffers – devote time to ensuring team is
  updated with organization’s priorities and new products
• Develop staff retreats 3 times/year to align
  focus and priorities
• Provide insight on staff performance,
  participates with Director on evaluations and send recommendations and
  reports on performance and milestones to Director
• Ensure positive team culture is cultivated
  regularly

• Develop, implement and monitor all processes,
  quality and internal controls necessary to achieve sales targets
• Create and hold team accountable to SOPs to
  ensure excellent customer service standards
• Researches and establishes new systems and/or
  processes to create efficiency and quality in the department.
• Act as an escalation point for client issue
  resolution
• Report progress and issues on the above to
  Director
• Create and analyze sales reports to be able to
  recommend top selling products to the marketing team and influence the
  next design/ production cycle
• Work closely with the marketing team to
  understand the marketing plans
• Supervise the strategy for We Day
• Drives research to better understand the
  customer, applies learnings & shares with relevant teams
• Implements knowledge and research on customer to
  get actionable results
• Responsible for the requirements and approach for
  key customer-facing programs , including new customer acquisition and
  retention

• Oversees all accounts receivable processes.
  Ensures systems are built to capture data for analysis and that all
  accounting needs are met
• Develops procedures to ensure quality of
  financial tracking
• Reports on a weekly basis the current status of
  financials for the department
• Ensures we meet TICO guidelines at all times

• Successful completion of a Bachelor degree or
  Master’s degree in a related field
• Proven ability to problem solve and multi-task
  during high-stress situations
• Sound judgment, decision-making and analytical
  skills
• Excellent oral and written communications skills,
  highly organized, and demonstrated professionalism
• Previous experience with sales and customer
  service
• International travel experience an asset
• Calm and confident demeanor, strong ability to
  develop rapport with both youth and adults over phone and email
• Personal values that match Me to We and FTC core
  values
• Experience working with basic word processing
  (e.g., Microsoft Word, Microsoft Excel) and CRM systems (Salesforce)
• Has valid driver’s license
• Must be eligible to work in Canada