Ultratech designs, manufactures and markets photolithography equipment used worldwide in the fabrication of semiconductor and nanotechnology devices, and has pioneered laser processing technology for IC manufacturing. Founded in 1979, Ultratech is a market leader in gold and solder bump lithography. Its products are designed to substantially reduce the cost of ownership for manufacturers in the electronics industry. For additional information, please visit www.ultratech.com
Field Service Engineer in Charge need to travel to customer locations or are assigned to an individual customer site. They are responsible for on-site installations; startup, diagnosis, service and repair of Ultratech photolithography and/or laser anneal equipment. They function as Ultratech liaison with customers on administrative, technical, operational, and maintenance issues.
The work week schedule will vary with customer requests and Ultratech’s business requirements.
• Must be able to interface with multiple departments to ensure consistent and effective communication.
• Must be able to build and maintain relationships with customer, vendors, and department contacts
• Possess excellent time management skills
• Process excellent semi-conductor capital equipment trouble shooting skills
Responsibilities:
• Act as primary interface between the customer and UT Singapore, San Jose
• Perform preventive and corrective maintenance of complex electronic and mechanical equipment.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Field Service Management for technical issues; monitor system performance; maintain issues list; assign and monitor work of field personnel assigned to support TI Clark.
• Provide constructive feedback to, and interface with, technical support, design engineering, manufacturing, reliability group, as well as other internal Ultratech departments.
• Able to read and work from engineering drawings, schematics, procedures, and technical manuals.
• Have good time management skills to complete all required tasks.
• Role model for FSEs in terms of work attitude, punctuality, decision making. Guide FSEs in customer interactions, diplomatically rejecting requests that are above Ultratech’s commitments.
• Must be intimately familiar with established clean room protocol, procedures and requirements
Physical Characteristics:
• Exposure to High Voltage work areas.
• Must be able to:
o Lift 75 lbs.
o Work in enclosed spaces.
o Crawl, bend, and maneuver body to work in some segments of our semiconductor equipment.
o Work in clean room environment requiring the use of full-face clean room garments.
Education/Experience:
• Bachelor’s Degree in Mechanical/Electrical/Electronics Engineering or equivalent
• Minimum 5 years experience in servicing or installing semiconductor capital equipment Photolithography experience preferred.
• Knowledge and experience in semiconductor wafer manufacturing, specifically steppers or metrology tools preferred
Interested applicants, please email your full resume stating current and expected salaries to : slim@ultratech.com
