Position: Site
Animator
Organization: Evergreen
Location: Toronto, Ontario
Evergreen is a charity that inspires action to green cities. Evergreen
strives to solve pressing urban environmental issues by bringing
people together, inspiring them with possibilities and engaging them
in identifying solutions and taking action.
Overview: This individual will act as the first point of contact for
visitors to the site and the customer service interface between the
public and Evergreen Brick Works.
Objectives:
• Provide customer service to staff, tenants, and the general public
and be able to answer general inquiries regarding the site, its
programs and activities and generally act as an ambassador for
Evergreen Brick Works.
• Provide general information visitors, such as directions and
locations for facilities. i.e., washroom, space locations, shuttle
buses.
• Offer assistance to guests when required, i.e., accessibility,
ordering taxis, bus services.
• Act as a point of first response for health and safety issues and
record incidents.
• Keep records of site usage, evaluation, and client comments and
collect informational data from visitors.
• Ensure Welcome Centre is stocked with appropriate marketing
materials for visitors.
• Communicate with administrative offices on any comments or questions
in relation to site operations.
• Support Events team, to ensure client satisfaction.
• Receive incoming shipments, and direct accordingly.
• Other administrative tasks as assigned.
Competencies:
• Communication. Speak, listen and write in a clear, confident,
respectful, thorough and timely manner using appropriate and effective
communication tools and techniques.
• Proactivity/Enthusiasm/Persistence. Act without being told what to
do. Passionate and excited over work. Can-do attitude. Tenacious and
goes the distance to get something done.
• Analytical/Decision Making/Problem Solving skills. Draw insightful
conclusions from information. Assess situations to determine the
importance, urgency and risks, and make clear decisions which are
timely and in the best interests of EG. Assess difficult situations to
identify causes, gather and process relevant information, generate
possible solutions, and make recommendations and/or resolve the
problem.
• Calm under pressure. Demonstrate composure in stressful situations.
• Customer-focus. Anticipate, understand, and respond to the needs of
internal and external customers/donors to meet or exceed their
expectations and receives positive feedback from internal and external
customers/donors.
• Other. Able to work independently on specific projects
Guidelines:
Reporting Relationships:
• Supervised by: Coordinator, Young Welcome Centre
• Supervises: Volunteers
Qualifications:
• Comfortable working with individuals of different ages, cultures,
backgrounds, and abilities
• Excellent communication skills
• 1-3 years of customer service experience.
• Understanding of environmental sustainability and working in the
non-profit sector.
• Volunteer experience beneficial.
• Computer skills including MS Office, Outlook.
• Responsible, organized and accountable
• A flexible schedule, with the ability to work some evenings and weekends
• Current standard first aid & CPR training an asset
Working conditions:
• Mondays to Sundays, part-time
• Shifts of 4-8 hours
• Between 24-32 hours per week
Cover letters and resumes can be submitted by e-mail to:
humanresources@evergreen.ca
Please Reference “Site Animator” in the subject line.
By Mail to Attention: Human Resources
Centre for Green Cities, Suite 300
Evergreen Brick Works, 550 Bayview Avenue
Toronto, Ontario M4W 3X8
Evergreen welcomes applications from persons of diverse backgrounds
and is an equal opportunity employer.
Accommodation will be provided in all parts of the hiring process as
required under Evergreens Accommodation policy. Applicants please make
your needs known in advance.
We sincerely thank all candidates for their interest, however, only
those selected for an interview will be notified. No phone calls
please.
