Job Title: MSIP Operations
Assurance
Assurance
Organisation: Ericsson
Duty Station: Kampala, Uganda
Req ID: 65718
About Ericsson:
Ericsson is a
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 180 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we
apply our innovation to market-based solutions that empower people & society
to help shape a more sustainable world.
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 180 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we
apply our innovation to market-based solutions that empower people & society
to help shape a more sustainable world.
Job Summary: The MSIP Operations Assurance will be
responsible for securing that all operations activities are performing
according to the SLA requirements (as reflected on the WLA) and to provide an
escalation point for all KPI / operations delivery performance deviations
towards the customer.
responsible for securing that all operations activities are performing
according to the SLA requirements (as reflected on the WLA) and to provide an
escalation point for all KPI / operations delivery performance deviations
towards the customer.
Key Duties and
Responsibilities:
Responsibilities:
- In
charge of all assurance, fulfilment and service desk activities to be
performed under the contractual scope for the specific customer, acting as
a demand organization. - Based on
the contractual SLA, establish the WLA between the operations delivery
units and the MSIP and monitor the delivery performance according to MS
governance model. - Secure
KPI fulfillment and coordinate performance reporting to the customer
organization. - Perform
hierarchical escalation in case of critical (or optionally major)
incidents and act as the main interface to the customer. - Approve
and monitor operational performance improvement plans. - Secure
that service delivery units inputs and requirements on resource or service
acceptance (according to Deployment & Integration processes) are being
considered and fulfilled. - Support
MSIP Contract Management on service credits verification. - Agree
and monitor the preventive maintenance plan. - Ensure
that impacts due to forecasted periodic maintenance is reported and agreed
with the customer. - Actively
coordinate the operational interface between operational delivery units
and the customer’s retained organization (ex. Customer care center)
required to fulfill the SLA, establishing OLA (Operational Level
Agreements) whenever necessary. - Ensure
operational readiness – availability of operational resources and/or
procedures for any new service or resource on the customer’s
infrastructure.
Qualifications,
Skills and Experience:
Skills and Experience:
- The
applicant must have over ten years’ experience as a manager in an
operations, services or technology environment, with previous experience
in managing a network operations organization; - Detailed
knowledge of Ericsson’s existing and future product/services portfolio,
roadmap information and system integration practices - Sense of
urgency with quality as a key deliverable; - Strong
background in managing/effecting change; - Skillful
application of management information systems to the unit operations; - Significant
experience with the interpretation of quality indicators to detect
weaknesses in the units operations and implement corrective action - Customer
orientation with excellent understanding of service providers / operators
business requirements – be able to create true client value
How to Apply:
If you believe
you are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
you are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
