Position:
Customer Service Officer
Place:
Energy and Water Utilities Regulatory Authority (EWURA)
Reports to: Zonal
Manager
Customer Service Officer will be primarily
responsible for handling complaints from customers in the Zonal Office in
accordance with the established guidelines and procedures.
Main Duties and Responsibilities:
- To Receive record and manage complaints forms,
letters, telephones, emails and fax lodged by consumers and suppliers of
services in the Water, Electricity, Petroleum, and Natural Gas sectors. - Updates Complaints Register with all required
information and forward the same to EWURA Website through IT Technician. - Handling of minor customer complaints, keeping
records and tracking of complaints files. - To follow up and ensure that all complaints
receive feedback on their concern within a prescribed time. - To participate and provide inputs to hearing
sessions on customer complaints. - Draft follow up letters to service providers
and complainants. - Facilitate proper dispatching of complaint
letters. - Prepare Complaint monthly report.
- Assist in conducting compliance inspections to
regulated suppliers as may be directed by Divisional Directors; - To assist in facilitating public awareness
campaigns. - Assist in Conducting pre-license inspections
and monitor compliance to . license terms and conditions as may be
directed by Divisional Directors; and - Perform such other related duties as may be assigned
by his/her superiors.
Academic Qualifications and Experience
- The ideal candidate for this position should
have: - Possession of University Degree in any of the
following disciplines; Laws, Business Administration/Management, Economics
or Engineering. - Knowledge and Competence in Information and
Communications Technology (ICT) application. - Possession of a minimum of three (3) years
working experience ip relevant field. - Experience in any’ of the regulated sectors,
(i.e Water, Electricity, Petroleum or Natural Gas) will be an added
advantage.
Application
Instructions:
Application
letter with Curriculum Vitae (CV) including e-mail address or day time contact
telephone number, passport size, together with photocopies of certificates and
names and contacts of two referees should be addressed to reach the under
mentioned by 12th April 2013.
Only short listed candidate meeting the above criteria will be invited for
interview. Lobbying and canvassing for employment will not be entertained and
may work to the candidate’s disadvantage.
Application letter should be addressed to:
The
Director General
Energy
and Water Utilities Regulatory Authority (EWURA)
Samora
Avenue, 6th Floor, Harbour View Towers
(Former
JM Mall Building)
P.
O. Box 72175
Dar
Es Salaam
Deadline: Apr 12, 2013