Job description:
Service Provider Engineer
Our Client is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world.
Their unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks.
Job Description:
As a member of the Solution and Interoperability Lab, the Service Provider engineer will be responsible for validating SIP trunk interoperability between the different VoIP service offerings provided by Service Providers and Avaya products & solutions. The Service Provider engineer will be responsible for
• Setup and Configuration of company solution to work with Service Provider offering
• Test Plan execution to verify correct configuration
• Maintain and upgrade of company products when required
• Defect identification and tracking critical configuration issues
• Creation and publication of test results and Application Notes
• The successful candidate will work closely with other engineers, developers, and architects within the Service Provider alliance team It is also expected that the candidate will directly interact with Service Providers. The candidate should have excellent analytical and troubleshooting skills. A solid knowledge of IP telephony, data networking, contact center, and unified communications is desired.
Qualifications:
• 3+ years of telecom experience with emphasis on SIP. Solid understanding of H.323 & SIP technology and standards, Session Border Controllers, SoftSwitches, and Service Provider environments would be desirable.
• Configuration expertise with multiple Avaya platforms is desirable, including Avaya Aura® Communication Manager, IP Office, CS1000, SIP Enablement Services (SES), Session Manager (SM), Voice Portal (VP), Meeting Exchange, and IP Phones.
• Some travel may be required.
• Strong interpersonal, written and verbal skills required
For further information please contact Geraldine Flanagan on 091-507506 Contact e-mail: geraldine.flanagan@cpl.ie
