Level
1 Support (Technical Help Desk)
Canadian Health
Systems (CHS) is the IT and Practice Management subsidiary of the Appletree
Medical Group, and is a leading company in the field of Electronic Medical
Records, Practice Automation and Medical Group Management Consulting. Our
product, EMRAdvantage, is one of the leading software solutions in the
Electronic Medical Record (EMR) field and is used by medical and allied health
professionals in Ontario and throughout Canada. It¿s uptake by larger
numbers of groups is leading to significant growth of the company.
Canadian Health
Systems Inc. is seeking highly motivated, professional Software Application
Level 1 Support representative. As a member of our team, you will be
responsible for providing excellent customer service & support to CHS
clients from both a business and technical perspective.
Level/Experience: Level 1/Entry-Mid Level
Location: Call
Centre-Bells Corners (Ottawa, Ontario)
Compensation:
$35,00.00- $40,000.00/year. Depending on education & experience.
Benefits: Eligible
for Drug, Dental, Life & LTD coverage after 3 months.
While reporting to
the Support Department Team Leader, this position has three primary objectives:
1. Provide Software Application Support to internal and external clients.
2. Provide Customer Service via phone and email queues.
3. Ensuring cases are resolved and handled in accordance with policies,
timelines, and SLA’s.
Qualifications:
• Excellent verbal
and written communication (listening and speaking) skills in English.
• Ability to work effectively within a team and independently.
• Demonstrates maturity, enthusiasm and a positive attitude.
• Passionate about personal learning, training and ongoing development.
• Must be able to work a flexible schedule including days, evenings and
weekends.
Must have demonstrated experience (of at least 1-3 years) in the following
areas:
• Ability to
troubleshoot application issues actively with clients over the phone and
e-mail.
• Ability to communicate effectively with Senior Management on both internal
and client facing concerns.
• Ability to effectively use Microsoft CRM for customer and incident
management.
• Ability to learn and develop expertise in a highly complex business application.
• Ability to review and provide updates to internal processes.
• Ability to effectively follow assigned procedures for various support
scenarios.
• Microsoft SQL knowledge/experience is considered an asset.
• Microsoft Certification in the MCSE or MCDST is considered an asset.
• 1 to 2 years of postsecondary education in a related field is considered an
asset.
If you are a self-motivated achiever who can produce consistent and reliable
results on demanding schedules and you meet the above criteria, please email
your cover letter and resume to: hr@chsinc.ca
Canadian Health
Systems Inc. welcomes applications from all interested parties however, only
those selected to advance to the first stage of our hiring process will be
contacted.
