The Solar
Revolution needs you!
The Solar
Revolution needs you! BBOXX
is a UK based company providing an affordable, upgradeable solar solutions to
meet off-grid customers’ energy needs. We are fully vertically integrated,
controlling every part of our customer experience. Our market leading products
and appliances coupled with our SMART Solar platform bring machine-learning and
customer experience optimisation to rural Africa. Our ground-breaking financing
structure has brought off-grid solar into the World’s financial markets. Whilst
our human centred design approach to our retail business ensures that the BBOXX
eco-system
is poised to massively scale during 2016. With over 70,000 systems
deployed so far 200 staff across 5 offices in China, UK and East Africa are
waking up every morning to work with BBOXX to electrify 20M people by 2020. We
invite you to join us on this journey to electrify rural Africa.
Job
Description-
Title: Lead Support Engineer
Reports to: Technical Product Manager
- :
Kigali HQ
Purpose: Monitor and improve the
performance of our SMART solar systems and appliances. Provide the
communication link between the products on the ground and our Research &
Development team in London to ensure timely, concise and accurate information
on product performance and rigorous investigation into any issues.
- Investigate
PCB hardware issues - Investigate
connectivity issues - Investigate
battery issues - Monitor
portfolio performance and maintenance costs - Manage
and report on investigations conducted by technicians - Provide
technical expertise and guidance to repair team - Clearly
and concisely report issues to team in UK - Recommend
improvements to products and processes to technical team
Description
of tasks
- Analysis
of the logs of units - Analysis
of the SMART solar data - Troubleshooting
PCBs - Planning
tests to validate investigation hypotheses - Educating
technicians on repair best practice - Producing
reports on investigation of technical issues - Clearly
articulating investigations to Research & Development team in UK - Monitoring
iterative product improvements and the impact on product performance - Recommend
system improvements for monitoring and processing repairs of products - Overseeing
East Africa product support activities
Person
specification
The candidate must
have a degree in electronics or related subject and has worked in a technical
position for three years. Personal traits should include:
- Electronics
hardware understanding: Having studied electronics you
have a grounding in hardware electronics and how electronic appliances
operate, you are confident using this knowledge to troubleshoot PCBs. - Mobile
networks experience: You understand how mobile
network function and the problems that can arise with having 10,000s of
products communicating through mobile networks. - Knowledge
of battery technologies: You have experience working
with Sealed Lead Acid and Lithium Ion batteries and an understanding of
battery management systems. - Understanding
of code: Ideally
you have experience writing Python and C, you are able to write support
scripts and read through firmware to identify bugs. - Structured
problem solver: You have experience solving electronic
hardware issues and software problems, applying root cause analysis
techniques and clearly articulating your method and findings. - You
get things done: You understand how to effectively
prioritise your work and manage tasks. - You
are an excellent communicator: You will be communicating
technical information with some of London’s most talented engineers and
also our customers in an off-grid setting. You need to be flexible, patient
and persistent. Please tell us about when you’ve had to communicate
technical information in cross-cultural situations. - You
deliver and expect the best: At BBOXX, we
all strive to deliver extraordinary work to grow the solar
revolution. We also expect others to do the same. Please share
with us stories when you’ve had to push yourself to achieve a goal.
How to
apply:
- Send
your C.V.
and cover letter to careers.rwanda@bboxx.co.uk - Deadline:
Friday, 8th July at 12pm - Shortlisted
candidates will be invited to interview.
