BBOXX, Lead Support Engineer Jobs in Rwanda

The
Solar Revolution needs you!

The
Solar Revolution needs you! BBOXX is a UK based company providing an
affordable, upgradeable solar solutions to meet off-grid customers’ energy
needs. We are fully vertically integrated, controlling every part of our
customer experience. Our market leading products and appliances

coupled with
our SMART Solar platform bring machine-learning and customer experience optimisation
to rural Africa. Our ground-breaking financing structure has brought off-grid
solar into the World’s financial markets. Whilst our human centred design
approach to our retail business ensures that the BBOXX eco-system is poised to
massively scale during 2016. With over 70,000 systems deployed so far 200 staff
across 5 offices in China, UK and East Africa are waking up every morning to
work with BBOXX to electrify 20M people by 2020. We invite you to join us on
this journey to electrify rural Africa.

Job
Description-

Title:
Lead
Support Engineer

Reports
to: Technical
Product Manager

:
Kigali HQ

Purpose:
Monitor
and improve the performance of our SMART solar systems and appliances. Provide
the communication link between the products on the ground and our Research
& Development team in London to ensure timely, concise and accurate
information on product performance and rigorous investigation into any issues.

Investigate
PCB hardware issues
Investigate
connectivity issues
Investigate
battery issues
Monitor
portfolio performance and maintenance costs
Manage
and report on investigations conducted by technicians
Provide
technical expertise and guidance to repair team
Clearly
and concisely report issues to team in UK
Recommend
improvements to products and processes to technical team

Description
of tasks

Analysis
of the logs of units
Analysis
of the SMART solar data
Troubleshooting
PCBs
Planning
tests to validate investigation hypotheses
Educating
technicians on repair best practice
Producing
reports on investigation of technical issues
Clearly
articulating investigations to Research & Development team in UK
Monitoring
iterative product improvements and the impact on product performance
Recommend
system improvements for monitoring and processing repairs of products
Overseeing
East Africa product support activities

Person
specification

The
candidate must have a degree in electronics or related subject and has worked
in a technical position for three years. Personal traits should include:

Electronics
hardware understanding: Having studied electronics you
have a grounding in hardware electronics and how electronic appliances
operate, you are confident using this knowledge to troubleshoot PCBs.
Mobile
networks experience: You understand how mobile network
function and the problems that can arise with having 10,000s of products
communicating through mobile networks.
Knowledge
of battery technologies: You have experience working with
Sealed Lead Acid and Lithium Ion batteries and an understanding of battery
management systems.
Understanding
of code: Ideally
you have experience writing Python and C, you are able to write support
scripts and read through firmware to identify bugs.
Structured
problem solver:
You have experience solving electronic hardware issues and software
problems, applying root cause analysis techniques and clearly articulating
your method and findings.
You
get things done: You understand how to effectively
prioritise your work and manage tasks.
You
are an excellent communicator: You will be communicating
technical information with some of London’s most talented engineers and
also our customers in an off-grid setting. You need to be flexible,
patient and persistent. Please tell us about when you’ve had to
communicate technical information in cross-cultural situations.
You
deliver and expect the best: At BBOXX, we
all strive to deliver extraordinary work to grow the solar
revolution. We also expect others to do the same. Please share
with us stories when you’ve had to push yourself to achieve a goal.