The
Solar Revolution needs you!
Solar Revolution needs you!
BBOXX
Capital Rwanda wishes to recruit qualified and self-motivated staff to work in
the following position;
Capital Rwanda wishes to recruit qualified and self-motivated staff to work in
the following position;
BBOXX is an international
company based in London leading the solar revolution across the developing
world. Currently operating in 14 different countries BBOXX has already
electrified 325,000 people. W
company based in London leading the solar revolution across the developing
world. Currently operating in 14 different countries BBOXX has already
electrified 325,000 people. W
e are aiming to make that number 20
million by the year 2020. Unlike other off-grid solar providers, BBOXX
controls the whole process from design to manufacture to distribution and financing.
- JOB
DESCRIPTION – Customer Service Call Centre Operators (10) - Reports
to: Customer
Service Call Centre Supervisor - Location:
Customer
Service Call Centre (Kigali) - Purpose:
Make
outgoing calls to customers across BBOXX portfolio, in accordance with our
aftersales debt management processes; receive incoming calls from
customers with technical issues, and make follow up calls to monitor and
improve customer satisfaction; carry out other customer interactions as
required. - Job’s
Responsibilities
- Contact
BBOXX customers by phone, and encourage adherence to payment plan - Handle
incoming calls and provide solutions/advice to customers - Monitor
and respond to incoming SMS - Make
follow up calls to increase customer satisfaction and ensure no
outstanding issues remain - Maintain
and update customer data in ERP - Identify
and escalate priority issues - Complete
call log - Follow
BBOXX sales and aftersales
processes
- Description
of tasks
- Accurate
data entry and navigation of ERP - Make
outgoing calls to customers who are behind on payment plan, and follow up
calls to those who have previously contacted with technical issues - Receive
incoming calls from customers with technical issues - Respond
by phone to requests for help or information made through our SMS system - Escalate
customer issues that are not easily solved by telephone - Make
calls in accordance to all relevant sales and aftersales processes - Person
Specification
Ideal
candidate will be high-school educated and may have previous call centre /
sales experience.
candidate will be high-school educated and may have previous call centre /
sales experience.
Desired
skills include:
skills include:
- Excellent
verbal communication skills - Ability
to understand and adapt to customer needs - Excellent
data entry skills and attention to detail - Organisation
and time management - Customer
Service orientation - Resilience
when faced with stress; Positive attitude and
energy - Persuasiveness
and problem solving skills
Deadline: Friday, 3rd June,
2016 at 17.00 hours
2016 at 17.00 hours
How
to apply:
to apply:
- Send
your C.V. and cover letter to careers.rwanda@bboxx.co.uk - Must
put the position you are applying for in the subject line. Failure to do
this, your application shall not be considered.
Only
Shortlisted candidates will be invited to interview.
Shortlisted candidates will be invited to interview.
