Barclays Bank UK ,Fresh Graduate Personal Banker Job In Uganda

ons in over 50
countries and territories and has around 48 million customers. As of 31 December
2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any
bank worldwide.

• Actively participate in specific product
  campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales
  campaigns.
• Maintain own sales performance statistics for
  management information usage.
• Own and manage personal product & channel
  sales targets to contribute towards the outlet sales objectives.
• Refer to the appropriate area of delivery for
  specialist product help or advice (e.g. Schemes or Home Loans) when
  uncertain about the product delivery or application process. Respond
  directly to the customer.
• Build effective relationships with branch staff
  to ensure that non-sales staff refer customers to the Personal Banker when
  they identify a particular product or service need.
• In integrated branches, build effective
  relationships with Customer Advisors to ensure that they refer standard
  customers who become eligible for Prestige products and services.
• Responsible for complete account opening
  documentation together with customers and submit to the Branch Manager for
  review before submitting to operations for processing.
• Call customers when their accounts have been
  opened, generate welcome pack letters and send to customers.
• When selling loans to Retail prestige customers,
  complete the financial analysis and statement review on customer accounts.
  Where customers do not meet the minimum criteria, advise the customer,
  verbally or in writing as the customer requires. Report such denials to
  the Branch Manager on a daily basis.

• Ensure accuracy of each new account application,
  loan document, Barclaycard application and bank account mandate change.
  Personal Bankers are held personally accountable for accuracy and quality
  of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all
  aspects of procedures and processes personally undertaken to ensure green
  audit.
• Follow the Retail end to end account opening
  ensuring new accounts are authorized and KYC compliant. Escalate any items
  that exceed the agreed service level time lines or where there are
  unresolved KYC requirements, to the Branch Manager.
• Comply with all general Barclays operational risk
  & rigour requirements e.g. KYC and anti-money laundering regulations.
• Occasionally, assist the Branch Manager to open
  and close cashier tills at the beginning and end of each day.
• Carry out snap checks as allocated by the Branch
  Manager.

• Own customer queries and complaints around
  account opening, loans and card applications and resolve in a timely
  manner. Escalate any unresolved queries, or queries not resolved in a
  short period of time to the Prestige Branch Manager.
• Build relationships with internal service
  providers (Operations and KYC Helpdesk) to ensure a quick turnaround time
  of escalated queries and complaints.
• Guide customers to the appropriate delivery
  channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise customers as soon as cheque books, cards
  and other account items are ready for collection. Follow up with customers
  that have not collected the items within a reasonable time.
• Advise customers as soon as new loans are
  approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues- resolve
  quick inquires and direct customers to the correct counters.
• Restocks merchandising materials (pamphlets,
  forms) in the Prestige Branch and advise the Branch Manager if supplies
  are running low.

• Work closely with the Branch Manager/BOM, open
  and close Cashier tills at the beginning and end of each day.
• Authorise cashier transactions above their teller
  limits when called upon.
• Serve as the cash custodian for the Branch. This
  involves checking cashier cash levels throughout the day, restocking
  cashiers or repatriating excess funds, and reordering cash from the
  external provider based on daily limits as set out.

• Identify and participant in community initiatives
  to support as part of Barclays community initiatives (such as Make a
  Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to support the
  community initiatives agenda in the branch.

• The ideal candidate should hold a Good University
  degree or diploma or relevant experience in a front-line banking
  sales/marketing/service environment
• Competitor product sales experience is an added
  advantage
• The applicant should have comprehensive knowledge
  of the Bank’s products, services and policies including standard tariffs.
• Possess a good understanding of overall Retail
  goals & objectives, including the branch’s objectives growth of sales,
  cost control and income contribution
• Thorough knowledge and understanding of the sales
  process
• A working knowledge of the procedure manuals
• A thorough knowledge of the bank’s internal
  departments, systems & procedures as well as risk & rigour
  requirements
• A good working knowledge and understanding of
  relevant legislation e.g. KYC, Anti-Money laundering, banking code,
  service standards, health & safety standards etc
• Excellent planning & organization skills
• Very strong communication skills, both verbal and
  written
• Good questioning skills
• Good PC skills
• Good numeracy & analytical skills
• Good selling/influencing skills
• Presentation skills
• Good networking skills
• Listening skills

• Actively participate in specific product
  campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for specific sales
  campaigns.
• Maintain own sales performance statistics for
  management information usage.
• Own and manage personal product & channel
  sales targets to contribute towards the outlet sales objectives.
• Refer to the appropriate area of delivery for
  specialist product help or advice (e.g. Schemes or Home Loans) when
  uncertain about the product delivery or application process. Respond
  directly to the customer.
• Build effective relationships with branch staff
  to ensure that non-sales staff refer customers to the Personal Banker when
  they identify a particular product or service need.
• In integrated branches, build effective
  relationships with Customer Advisors to ensure that they refer standard
  customers who become eligible for Prestige products and services.
• Responsible for complete account opening
  documentation together with customers and submit to the Branch Manager for
  review before submitting to operations for processing.
• Call customers when their accounts have been
  opened, generate welcome pack letters and send to customers.
• When selling loans to Retail prestige customers,
  complete the financial analysis and statement review on customer accounts.
  Where customers do not meet the minimum criteria, advise the customer,
  verbally or in writing as the customer requires. Report such denials to
  the Branch Manager on a daily basis.

• Ensure accuracy of each new account application,
  loan document, Barclaycard application and bank account mandate change.
  Personal Bankers are held personally accountable for accuracy and quality
  of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all
  aspects of procedures and processes personally undertaken to ensure green
  audit.
• Follow the Retail end to end account opening
  ensuring new accounts are authorized and KYC compliant. Escalate any items
  that exceed the agreed service level time lines or where there are
  unresolved KYC requirements, to the Branch Manager.
• Comply with all general Barclays operational risk
  & rigour requirements e.g. KYC and anti-money laundering regulations.
• Occasionally, assist the Branch Manager to open
  and close cashier tills at the beginning and end of each day.
• Carry out snap checks as allocated by the Branch
  Manager.

• Own customer queries and complaints around
  account opening, loans and card applications and resolve in a timely
  manner. Escalate any unresolved queries, or queries not resolved in a
  short period of time to the Prestige Branch Manager.
• Build relationships with internal service
  providers (Operations and KYC Helpdesk) to ensure a quick turnaround time
  of escalated queries and complaints.
• Guide customers to the appropriate delivery
  channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise customers as soon as cheque books, cards
  and other account items are ready for collection. Follow up with customers
  that have not collected the items within a reasonable time.
• Advise customers as soon as new loans are
  approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues- resolve
  quick inquires and direct customers to the correct counters.
• Restocks merchandising materials (pamphlets,
  forms) in the Prestige Branch and advise the Branch Manager if supplies
  are running low.

• Work closely with the Branch Manager/BOM, open
  and close Cashier tills at the beginning and end of each day.
• Authorise cashier transactions above their teller
  limits when called upon.
• Serve as the cash custodian for the Branch. This
  involves checking cashier cash levels throughout the day, restocking
  cashiers or repatriating excess funds, and reordering cash from the
  external provider based on daily limits as set out.

• Identify and participant in community initiatives
  to support as part of Barclays community initiatives (such as Make a
  Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to support the
  community initiatives agenda in the branch.

• The ideal candidate should hold a Good University
  degree or diploma or relevant experience in a front-line banking
  sales/marketing/service environment
• Competitor product sales experience is an added
  advantage
• The applicant should have comprehensive knowledge
  of the Bank’s products, services and policies including standard tariffs.
• Possess a good understanding of overall Retail
  goals & objectives, including the branch’s objectives growth of sales,
  cost control and income contribution
• Thorough knowledge and understanding of the sales
  process
• A working knowledge of the procedure manuals
• A thorough knowledge of the bank’s internal
  departments, systems & procedures as well as risk & rigour
  requirements
• A good working knowledge and understanding of
  relevant legislation e.g. KYC, Anti-Money laundering, banking code,
  service standards, health & safety standards etc
• Excellent planning & organization skills
• Very strong communication skills, both verbal and
  written
• Good questioning skills
• Good PC skills
• Good numeracy & analytical skills
• Good selling/influencing skills
• Presentation skills
• Good networking skills
• Listening skills