Mission
To grow our client’s potential by providing unparalleled candidates in the Banking & Finance sectors from credit cards to M&A deals, raising the standards of ethics and professionalism in the markets through our intelligence process search module based on the Sun Tze 5 forces, Moral, Climate, Terrain, Leadership and Disicpline endorsed by Professor, Foo Check Teck, PhD of Strategy UK St Andrews renowned advocate in The Mind of a Strategist.
Vision
To be the leading talent resourcing & strategic retention centre in Asia Pacific in maximising each individual’s fullest potential; thus propelling growth for our client’s organisation and generating further employment opportunities for the economy.
Bank Customer Service Officer (Consumer Banking Team)
$1800 – $2800 monthly salary + shift allowance + Perm staff benefits (annual leave+bank compliance leave+medical leave) + Medical benefits
Responsibilities:
• First point of tele-contact between bank and customers
• Handle in-bound calls and to answer to customers’ queries about the bank’s various products and services (no sales involved)
• Problem-solve and seek solutions to customers’ enquiries
• Escalate / re-direct problems when appropriate
• Deliver personalised service over the telephone to customers on various banking products, accounts, and services enquiries in an effective and efficient manner
• Understand customers’ needs and provide appropriate solutions and attention
• Deliver quality service to customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions
• Be trained on the bank’s products and services to provide excellent service to customers
Requirements:
• Minimum 5 O’Level passes (with relevant work experience); Diploma (fresh grads) and above
• Prior experience in customer service, retail, promoter, or other service related industries will be an advantage.
• Applicants must be willing to work in East / Alexandra
• A pleasant voice, positive telephone manners
• Attentive listening and communication skills
• Good command of oral and written English
• Proficient in PC skills including MS Office applications
• Ability to work shift (last shift ends at 1am)
• Applicants should be Singaporeans or Singapore PR
• Attractive Salary + allowances
• Able to start immediately
If you wish to apply for the above position, please kindly forward your resume including your date of availability and expected salary to our Recruitment Team christie@recruitstrategy.com
You may also contact RECRUIT STRATEGY at 6883 1033.
We will be most glad to assist you.
Our Pledge for Excellence in Service: All searches are performed in the most professional and confidential manner. Recruit Strategy is committed to providing equal employment opportunity and does not violate any applicable state order.
