Aryan Search is a specialist recruitment
consultancy, covering all areas of Permanent and Contract/Temporary
recruitment. We pride ourselves on being able to deliver the best in specialist
talent. Our consultants are highly-trained recruitment experts, who combine
leading edge IT systems with ‘the human touch.’ We utilise our
understanding of your requirements and our extensive database of professionals
& strong network to ensure you get a quality of service that’s both
super-efficient and personalised.
consultancy, covering all areas of Permanent and Contract/Temporary
recruitment. We pride ourselves on being able to deliver the best in specialist
talent. Our consultants are highly-trained recruitment experts, who combine
leading edge IT systems with ‘the human touch.’ We utilise our
understanding of your requirements and our extensive database of professionals
& strong network to ensure you get a quality of service that’s both
super-efficient and personalised.
Our consultants have a first class understanding of
marketplaces, enhanced further by our high quality internal training courses.
Aryan Search’s consultants attend meetings, user groups and conferences to
enhance their understanding of their candidates and clients.
marketplaces, enhanced further by our high quality internal training courses.
Aryan Search’s consultants attend meetings, user groups and conferences to
enhance their understanding of their candidates and clients.
We recruit for all levels of staff from juniors
through to senior management for all sectors of industries, from Information
Technology, Banking & Finance (BFSI), Entertainment & Media,
Government, Hospitality, Health Care & Pharmaceuticals, Manufacturing,
Retail, Telecommunications, Transportation & Distribution
through to senior management for all sectors of industries, from Information
Technology, Banking & Finance (BFSI), Entertainment & Media,
Government, Hospitality, Health Care & Pharmaceuticals, Manufacturing,
Retail, Telecommunications, Transportation & Distribution
Aryan Search focuses in sourcing top quality
candidates for their clients, taking pride in understanding both client and
candidate needs. We have unparalleled expertise in matching candidate skills to
client vacancy requirements, to ensure the right technical, people and culture
fit.
candidates for their clients, taking pride in understanding both client and
candidate needs. We have unparalleled expertise in matching candidate skills to
client vacancy requirements, to ensure the right technical, people and culture
fit.
Aryan Search employs specialist recruiters who have
a real understanding of their discipline, they provide clients with a tailored
solution to suit each individual requirement.
a real understanding of their discipline, they provide clients with a tailored
solution to suit each individual requirement.
We have strong principles of quality, value for
money, professionalism and straightforward integrity.
money, professionalism and straightforward integrity.
At Aryan Search we pride ourselves on the
philosophy that matching qualified people with the right position leads to
long-lasting relationships with valued clients as well as candidates. Our
approach to staffing uses creative recruiting practices. We implement skill
assessments, needs-matching techniques and carefully administered
risk-management safety compliances.
philosophy that matching qualified people with the right position leads to
long-lasting relationships with valued clients as well as candidates. Our
approach to staffing uses creative recruiting practices. We implement skill
assessments, needs-matching techniques and carefully administered
risk-management safety compliances.
We pride ourselves in creating a long lasting,
mutually beneficial working relationship. Aryan Search’s mission is to ensure
that each client saves valuable time & money by interviewing only the most
qualified candidates.
mutually beneficial working relationship. Aryan Search’s mission is to ensure
that each client saves valuable time & money by interviewing only the most
qualified candidates.
Our goal is to be viewed as an extension of your
professional organization.
professional organization.
We, at the Aryan Search, believe in learning from
past, living in present and planning for the future. But what remains constant
for us is the significance of “our Quality”.
past, living in present and planning for the future. But what remains constant
for us is the significance of “our Quality”.
Our core belief is that customer is everything and
it’s the quality that can only serve them the best.
it’s the quality that can only serve them the best.
Company Registration No. 200823066N
License No.: 13C6405
License No.: 13C6405
Malaysia Opportunity — Service Desk Analyst
We are hiring the Service
Desk Analyst for our US MNC client in KL, Malaysia. This is permanent and
stable role.
Desk Analyst for our US MNC client in KL, Malaysia. This is permanent and
stable role.
Salary: SGD 3000-3500
Responsibilities
Service Desk/Operational Management:
- Serve as first and single point of contact for
incidents and service requests from clients - Ensure effective & efficient delivery of
support services as per SLA - Manage the Service Desk email and telephone,
establishing urgency of the problem and owning the problem through
resolution keeping the client informed of progress. - Manage and update all systems documentation
including system business rules, functional specification, client change
requests and user management access
- Manage users administration across various
application and active directory
- Being part of an APAC support team, providing
24×7 after hours support on a rotating roster with strict SLAs. - Supports call-initiated workflow through IT,
logging all customer questions, requests and problems and tracks the same
through to resolution. - Perform, Monitor and Report daily server
backups, application and network monitoring, service desk request within
SLA and PCI Compliance - Provide first level support for Windows Server
& Desktop environment, including PC & Server builds, deployment,
and related software installs - Administer backup plan to ensure adequacy of
storage growth, backup retention and restore requests
Experience:
- Experience in IT service desk environment
supporting end-users using ITIL based system. - Exposure to ITSM related processes and general
understanding of IT Infrastructure, Data, Voice over IP, Security and
Systems. - Ability to escalate and prioritize support
calls and able to work under pressure. - Strong verbal, written communication in
English, organizational & planning skills, & multitasking ability.
- Demonstrate ability to plan & organize
work to ensure objectives are met within timeframe and SLA. - Demonstrated process driven, root cause
problem solving skills and eye for details.
- Ability to escalate and priorities support
calls and under pressure
- Familiar to ITIL process, incident, problem,
change management, strong internal control processes and procedures. - Experience in responding to application
monitoring alerts - Good interpersonal skills with all levels of
people; customers, clients, senior management - Ability to work through support, delivery
project work with minimal supervision and self-motivated. - Bachelor Degree, with a technology or business
emphasis, or equivalent education/experience. - Min 3 years in service desk and server
experience - ITIL certifications would be advantageous
- Working knowledge in web hosting environment
MS Windows Server, IIS, .NET, MS SQL database server, scripting,
understanding events, application logs would be advantageous
Interested applicants please send across their
resume to
recruitment@aryansearch.com with
current, expected salary and notice period.
resume to
recruitment@aryansearch.com with
current, expected salary and notice period.
