AB Bank Rwanda,Head of Digital Finance Jobs Vacancy

AB Bank Rwanda
Limited has been operating in Rwanda since January 2014. It is a member of an
international network of commercial banks providing banking services to micro,
small and medium-sized enterprises and private individuals in Africa, Asia and
Latin America.

Since the start
of operations, AB Bank Rwanda has been growing remarkably in number of clients
and staff. To further facilitate the growth of our client base and branch network
we are now seeking motivated professionals to join us. With this in mind,
applicants will need to demonstrate willingness to:

– find solutions
for challenges in a changing market and work environment

– contribute to the
growth of the bank

– understanding
excellent customer service

We are now seeking staff for the following position:

Job Description

Job Title:	Head: Digital Finance	Department:	Banking Services/Operations
Reports to:	Chief Operations Officer (COO)	Location:	Head Office

Project Planning

– Develop a strategic approach and overall plan
for future digital finance channels and products.

– Develop and propose new digital
finance products and services in coordination with stakeholders.

– Develop Business Plan
and
Implementation Plan, Scoping and Business Requirement Documents together
with the Management Team, Access Microfinance Holding AG and other
stakeholders for selected alternative delivery channels.

– Develop profitability models
for each delivery channel and prepare periodic profit and loss estimates.

– Conduct due diligence and vendor selection
for all digital finance banking related activities.

– Prepare a detailed departmental budget
and monitoring tools to keep track of key performance
indicators.

– Ensure security and compliance requirements are built in every delivery
channel in liaison with information security and IT to minimize fraud.

– Adhere to the policy and procedures of the department, and make recommendations
for
necessary adjustments in accordance to the new digital
finance products and services.

– Secure of an effective performance appraisal and motivation system for the
staff in the department.

– Keep close control
on Know Your Customer (KYC) and Anti-Money Laundering (AML)
and Combating Financial Terrorism (CFT) issues as well as compliance with national and
international regulations.

– Work towards the
overall objectives of the bank and align the departmental strategies accordingly.

– Secure all relevant permits
from regulators.

Project Implementation

– Liaise with Access Microfinance Holding AG IT Solutions Team to ensure IT
readiness for the purposed digital finance products and
services.

– Work closely with IT Team to facilitate a seamless integration
of different systems (core banking system, software vendor, and other
stakeholders).

– Recruit and train all staff in the department, including IT
support staff and call-center staff.

– Continuous improvement in the internal policies
and procedures of the department to reflect the ongoing
changes.

– Prepare marketing strategy and materials.

– Prepare and engage in the Change Management Process across the bank incl.
training and motivation of all relevant staff in HO and branches.

– Conduct Operational Acceptance Testing (OTA)
in coordination with IT Teams and other stakeholders.

– Prepare User Acceptance Testing (UAT) in coordination
with relevant staff in HO and branches.

– Roll out the digital finance products and services
according to the implementation plan and keep track of the performance using
a project
management tool.

– Call center preparation and implementation.

Monitoring and Improvements

– Develop monitoring tools for the bank’s digital finance
activities.

– Prepare and develop regular MIS reporting on the business
development for managing the business area effectively and reporting to
management and stakeholders.

– Adapt and improve implemented solution as the need arises and
learning and technology facilitates.

– Review existing solutions, strategy, budgets and plans and
evaluate, change, adapt if necessary according to:

·
Changing market environment;

·
Changing customer behavior and
needs;

·
Changing customer target groups;

·
Technological developments;

·
Internal developments and strategic
decisions; and

·
Regulatory developments.

Results
Expected to Achieve

–
Develop a
digital finance strategy.

–
Develop
digital finance products and services.

–
Develop
policies and procedures for the department.

–
Meet the
KPIs set together with multiparty stakeholders of the project.

–
Liaise
with external stakeholders and technical assistance providers and report on a
regular base.

– Supervise training
and development of the staff in the department.Ensure viable internal control systems and compliance with laws and other
norms of state authorities, and bank’s internal policies and procedures.

Education and
Qualifications

–
Preferably
a post graduate degree in Business, IT or related discipline from a
recognized institution.

–
Requires a
minimum 3 years of experience managing digital finance products and services
in a bank or Telco. Must have a direct work experience in consumer
transaction banking.

–
Excellent
verbal, written and interpersonal communication skills in English.
Kinyarwanda is a bonus.

–
Able to
interpret corporate vision & understanding how individual deliverables
impact corporate and market objectives.

–
At least
2-years of project management experience.

–
Good
negotiating & analytic skills.

–
Customer
centric & service quality attitude.

–
Accuracy
and commitment to meet deadlines.

– Ability to adapt
to a changing environment.

– Business
development drive and knowledge with keen strategic vision.

Interested
candidates should send ONLY
:

–
Letter of
Interest

–
CV

–
Copy of
academic qualifications