ell as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.

• Manage
  and grow existing banking relationship with top 40 customers in the
  Premier proposition to increase BBU share of wallet.
• Establish
  new banking relationships with high net worth customers who may include
  senior management of different corporate companies, local political
  figures and well-known business people.
• When
  interacting with customers, identify potential opportunities to present
  the bank’s Premier Life offering and ensure that leads are passed on to
  the Premier Life team.
• Continuously
  monitor the utilization of credit facilities and investment avenues.
  Identify and resolve under-utilization by contacting customers to
  determine the reasons and escalating issues if any.
• Carry
  out regular customer visits in order to build long-term relationships.

• Achieve
  agreed sales targets for new accounts, assets and liabilities, through a
  proactive calling programme to a base of up to 250 clients.
• Conduct
  a detailed needs analysis for all existing and potential customers to
  determine their products needs. The product suite includes all Premier
  life products in addition
  to offshore banking and investments.
• Create
  customer proposals based on the needs analysis and follow through the
  sales process.
• Carry
  out financial planning for customers in order to play a pro-active role in
  increasing their wealth.
• Manage
  own calling programme, including identifying names to call on in a
  particular month and setting up the meetings.
• On a
  monthly basis, compile a report on the calling programme for the month and
  personal sales progress against the targets as agreed. Present the report
  to the Head of Premier banking

• Actively
  monitor operational delivery of customer requirements, summarise systemic
  failures and raise to the Head of Premier banking for further follow-up at
  CMC level where necessary.
• Log and
  create written responses to customer complaints.
• Obtain summaries
  of complaints and complaint trend analysis from the Service Manager on a
  monthly basis. Follow up with selected customers to determine if their
  complaints were handled satisfactorily.

• Perform
  regular risk analysis on the portfolio of customers including financial
  statements and their current product set held with Barclays Bank.
• Send
  proposals to Retail Risk for new loan applications including motivating
  interest rates based on the risk profile at the time.
• Check
  and signoff  each new account application, loan document, Barclaycard
  application and bank account mandate change. Premier Relationship Managers
  are held personally accountable for accuracy and quality of these and
  supporting documents that they complete and submit.
• Follow
  the Retail end to end account opening ensuring new accounts are authorised
  and KYC compliant. Escalate any items that exceed the agreed service level
  time lines or where there are unresolved KYC requirements, to management
  in Operations.
• Comply
  with general Barclays operational risk & rigour requirements e.g.
  Health & Safety standards and security of premises, KYC and anti-money
  laundering regulations.

• The
  applicants should preferably hold a Finance related degree
• A
  minimum of three or more years’ experience as an account manager in a
  large financial institution
• Detailed
  working knowledge of the full Barclays Retail product set, including
  international banking.
• Good
  knowledge and understanding of Barclays Retail strategy, operating
  structure and interface with other functions
• Good
  understanding of Risk and Credit policies and procedures
• Detailed
  working knowledge of KYC and AML requirements and processes
• An
  understanding of people policies and procedures
• Up to
  date knowledge of competitor and market activity in local area
• Proven
  networking and social skills
• Excellent
  coaching and training skills
• Business
  Management/Financial Management
• Proven
  sales ability
• Excellent
  negotiation and influencing skills
• Excellent
  communication skills – written, oral and presentation
• Good
  time management skills
• Excellent
  planning & organization skills
• Good PC
  skills
• Good
  numeric & analytical skills
• Proven
  team working skills
• Fraud
  prevention skills
• Excellent
  listening skills