CONSULTANCY FOR TRAINING OF HOTEL MANAGERS AS WELL AS RESTAURANT AND GUESTHOUSE OWNERS ON HEALTH AND SAFETY

Expression of Interest (EOI)

Consultancy for Training of hotel managers as well as restaurant and guesthouse owners on health and safety

Cosoft: 83412183

Introduction

The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a federally owned international cooperation enterprise for sustainable development with worldwide operations. GIZ has worked in Rwanda for over 30 years. The primary objectives between the Government of Rwanda and the Federal Republic of Germany are poverty reduction and promotion of sustainable development. To achieve these objectives, GIZ Rwanda is active in the sectors of Decentralization and Good Governance, Economic Development and Employment Promotion, Energy and ICT (Information and Communications Technology).

General Context of Eco-Emploi 2020 – 2022

Over the last decade, Rwanda has experienced robust economic growth. However, the rate of unemployment and underemployment is still high. With strategies like the National Strategy for Transformation (NST 1) and the Private Sector Development and Youth Employment Strategy (PSDYES), the Government of Rwanda is promoting skills development and the creation of off-farm jobs. The bilateral programme for the “Promotion of Economy and Employment (Eco-Emploi)”, commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ as part of the priority area “Sustainable Economic Development” of the Rwandan-German Development Cooperation, is supporting these efforts.

Eco-Emploi incorporates an integrated approach of Technical and Vocational Education and Training (TVET), Labour Market Interventions (LMI), and Private Sector Development (PSD) and is being implemented by GIZ between January 2020 and December 2022. The programme aims at employment-intensive growth in selected economic sectors, namely the wood industry, tourism & hospitality, and film industry, with a special focus on digitalization. The economic empowerment of women, youth, and people with disabilities are a crosscutting effort in all activities of the programme. Eco-Emploi works towards achieving SDG 1 “No poverty”, SDG 4 “High-quality education”, SDG 5 “Gender equality” and SDG 8 “Decent work and economic growth”.

Rationale of the Assignment

Although policies and guidelines regarding workplace safety and health are in place in Rwanda, there are challenges in implementation and enforcement. Most hotels and guest houses around the Kivu Belt in Rwanda are Micro, Small or Medium Enterprises (MSMEs) and are often not able to invest in necessary equipment or trainings for their staff. However, safety is considered an essential component for offering quality products and services. But especially in hotels, restaurants and their kitchens, the work environment is often not safe for customers and employees. Not only the Rwandan government, but also international tour operators are asking local establishments to provide a minimum of health and safety standards (e.g. emergency plans, fire and safety plans, hygiene and food safety). So, the need for trainings in this area is not only reflecting legal requirements but could also improve the competitiveness of businesses around the Kivu Lake and the well-being and safety of their employees.

Objective of the assignment

The general objective of this assignment is to increase the capacity of food handling personnel (kitchen staff, food and beverage staff, waiters etc.) in small hotels/guest houses/home stays/restaurants in occupational health and safety measures and risk assessment. The specific objectives of this assignment are to develop and implement a five-day training in “risk assessment and risk management training in hospitality” and to organise and implement two five-day HACCP trainings for small hotels and guest houses.

  • Tasks and deliverables
  • Organise an inception meeting and present strategy, workplan and methodology 
  • Development and implementation of a five-day training in in “risk assessment and risk management training in hospitality”

Step 1: Desk Review

In this step, the aim is to identify the basic training needs from the target groups and agree on the ways of work such as timelines, availing participants and collaboration. This review will show the gaps to fill in, in terms of Health and Safety.

Step 2: Development of Training Modules

At this step, based on the recommendations from the desk review, and based on the “Adventure Tourism Handbook” (which will be provided during the inception phase) a training outline and training materials will be developed. The outline and materials should be contextualized and in line with the given qualification framework and standards in Rwandan. Hence, stakeholder consultants with relevant institutions are required.

Step 3: Training preparation

This step will involve organising the training in terms of logistics needed to cover the whole target group for which the consultant will be responsible: venue, transportation, accommodation, catering, covid-19 testing and other prevention measures etc.

Step 4: Training of 20 participants

Training participants include not only direct beneficiaries (hotel managers, owners of restaurants and guesthouses), but also potential multipliers (such as teachers or focal persons in their respective enterprise) to support the roll-out of the training in the future and to reach more beneficiaries indirectly. The participants will be selected together with GIZ Eco-Emploi.

Step 5: Hand-over training materials and ensure sustainability of the intervention

After all materials will be handed over to the chamber of tourism and the Rwanda TVET Board for future use and roll-out of the training.

Organisation and implementation of 2-day first aid trainings

The consultant is expected to identify a suitable training provider and implement 2 two-day first aid trainings for tour guides and tour operators. 30 Participants will be selected together with GIZ Eco-Emploi.

Final report

Number of beneficiaries for the training 4 trainings with at least 15 participants each = at least 60 direct beneficiaries
Type of training 2 five-days face-to-face trainings in OSH/risk assessment and risk management training in hospitality

2 five-days face-to-face trainings in HACCP

Location of the training Rwanda Kivu Belt districts (Rubavu, Karongi and Rusizi)

Get away Kivu Belt region (Muhanga, Ruhango and Nyanza)

National partner(s)/stakeholders supporting the training
  • Rwanda Chamber of Tourism
  • Destination Units in Kivu Belt and Nyanza
  • Rwanda Standard Board (RSB): Standardization of the products (food safety &Beverages)
  • Rwanda Food and Drugs Agency (FDA): Controlling Safety of food and drinks
  • Rwanda Hospitality Association (RHA)
  • TVET schools offering Tourism and Hospitality
Methodology to monitor and evaluate training Baseline study before or at the beginning of the training, evaluation (focus group discussion or questionnaire) directly at the end of the training and a tracer study 6 months after the training. All evaluations and studies will be performed by the GIZ Eco-Emploi M&E team.

Timeframe of the assignment 

The timeframe of this assignment will be three months after signing of the contract.

Reporting, monitoring and evaluation

The consultant will report to GIZ Eco-Emploi. The monitoring and evaluation of the training will be conducted by GIZ Eco-Emploi and supported by the Consultant.

Assignment of experts

The tenderer is required to present a human resources concept that covers the areas of tasks and deliverables (from section 4) in their entirety.

In addition, the tenderer must show how the team members will interact in dealing with the following themes:

  • Theme 1 “Risk assessment and risk management training”
  • Theme 2 “HACCP training”

The human resources concept must specify the positions, tasks and required qualifications for each proposed expert and also describe the composition of the team and the interaction of all the team members (in other words, the proposed positions) for the completion of the tasks as a whole.

The tenderer must offer staff for the positions it has described and provide corresponding CVs (see section 9).

Information for tenderers: A summary assessment of the team proposed by the tenderer in this section is carried out to determine whether the staff with the specified qualifications, taking into consideration the assignment periods (given in section 5), are able to take on the areas of tasks and deliverables (from section 4) (section 2.8.1 of the assessment grid) and deal with Theme 1 and Theme 2 (section 2.8.2 and 2.8.3 of the assessment grid).

Costing Requirements 

The financial offer should cover all the consultant’s expenses that are required to fulfil the contract in accordance with these ToRs.

The consultant must break the total price down into individual prices in the price sheet and enter them in the corresponding budget lines.

Requirements on the format of the tender

The tender must be legible (font size 11 or larger) and clearly formulated. The language of the tender is English. The technical-methodological concept of the tender is not to exceed 10 pages (not including the cover page, list of abbreviations, table of contents and brief introduction). The technical-methodological concept must correspond with the following structure (also set out in the assessment grid):

Strategy (section 1.1 of the assessment grid)

  1. Interpretation of the objectives, critical examination of tasks
  2. Description of theconsultant’s strategy for delivering the services put out to tender

Processes (section 1.4 of the assessment grid)

  1. Implementation plan: work steps, milestones, schedule
  2. Integration of partner (RP, GIZ) and main stakeholders

Learning and Innovation (section 1.5 of the assessment grid)

  1. Contribution to knowledge management and capacity development of RP
  2. Measures and plans to promote scaling-up effects

Human Ressources concept (section 2.8 of the assessment grid)

The human resources concept (section 8 of the ToRs) of the tender is not to exceed 5 pages. In Addition, the CVs of the staff proposed in accordance with section 8 of the ToRs must not be more than four pages in length each. The CVs must clearly show what position the proposed person held, which tasks they performed and how many expert days they worked during which period in the specified references. The CVs must be submitted in English.

We strongly request that you do not exceed the number of pages specified.

For Technical Proposal: A Technical Proposal with a brief description of why your Consulting Firm would be considered as the most suitable for the assignment, relevant expertise, and a detailed, clear methodology on the approach to complete the assignment. The Technical Proposal should also contain the CV of the experts (CVs not exceeding 4 pages each).

Submission of the EoI

EoI will be evaluated based on the following criteria:

  •  Individual profile,
  •  Relevant experience,
  •  Your strategies to assure agility, flexibility and responsiveness,
  •  Personnel offer
  •  Financial offer.

The EoI should contain the following:

For Technical Proposal: 

  • A Cover letter expressing interest in this assignment;
  • Technical Proposal with a brief description of why you would be considered as the most suitable for the assignment, relevant expertise, and a detailed clear methodology,
  • Business /company registration certificate
  • Tax clearance certificate (if available)
  • VAT certificate (if available)
  • Recommendation letters/certificates of similar services concluded

For the Financial Proposal:

The Financial Proposal indicates the all-inclusive total contract price, supported by a breakdown of all costs. The cost must be in Rwandan Francs and VAT excluded.

Please submit electronically your EoI (technical & Financial offer) in 2 separated emails and should be in PDF files to this email: RW_Quotation@giz.de until latest 29th June 2022 

Please you must write in your email subject this sentence:

EOI number 83412183 – submission of technical& financial offer,

without this sentence, your offer may not be considered

Hard copies are not allowed this time 

GIZ reserves all rights

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