Cogebanque (Compagnie Générale de Banque Plc) is a Rwanda based commercial bank, licensed by the National Bank of Rwanda. It started operations in 1999.

It is one of the fastest growing banks in Rwanda and today has 28 branches, over 600 agents, and 36 atms across the country. These are supported by Mobile banking (USSD on *505# and Mobile App “Cogembank”), Cards (Mastercards & Smart cash) and internet banking delivery channels accessible through different media.

Cogebanque has been serving Rwandan industries for over 22 years with innovative services to its customers and has positively impacted the Rwandan economy.

Cogebanque provides a comprehensive range of products and services targeted at corporate, smes and retail customers.


At Cogebanque we believe our employees are the bridge to achieving our business development goals and creating sustainable social and economic change in our society. We make it our priority to ensure their growth and comfort while working with the Bank.

Apart from organizing frequent trainings, career building sessions and team building workshops for our employees, we facilitate you to enjoy our wide range of services and products at favorable terms that ultimately could help you achieve your personal goals.

In the view of the above, Cogebanque is looking for inspired innovators, self-driven and highly creative personalities to collaborate with the Bank in taking it to the next level of success.

If you feel you have what it takes, we would like to hear from you by applying for the below position/s.

If the position described below speaks to you, send us your application (Application letter + detailed CV) via email at by or before Thursday 19/05/2022 @ 3:00 PM marking the subject as “The Job You Are Applying for”. i.e.  “Director of Operations Services”

Job Title and requirements Job responsibilities
Position: Director of Operations Services

Grade:  Director

Job Summary

The Operations Services Director will oversee he bank’s operational and support functions i.e. Operations, Digital Banking and Alternative Channels, IT services and Organisational Methods.

This role takes a leadership in building, implementing, and overseeing all of the Bank’s systems, processes, workflows, and procedures and will develop, refine and implement the Operations strategy.

Job Requirements

At least Masters in Business Administration, Economics, Accounting, Public Administration, Finance, Commerce, Banking or a similar field

10 years’ experience in banking operations with at least 5 years at a senior managerial level

2-3 years of experience in program management, client services and digital projects

Ability to manage projects on tight timelines and synthesize multiple sources of data

Experience developing web and apps using modern frameworks and cloud technologies will be highly valued.

Experience in organizing, researching and analyzing client needs

Good IT skills and background

Demonstrate ability to lead complex projects and cross-functional/matrix teams

Experience in managing and implementing projects at a supervisory level.

Great organization skillset and strong analytical mindset

General and Behavioral

Managing and influencing others

Excellent oral and written communication

High level of creativity and innovation

Good planning and organisation skills

Excellent analytical skills

Good problem solving and analysis

Excellent relationship building and networking

Cost, project and risk management

Strategy development

Be an integral part and driver of the strategic planning, budgeting and forecasting of business requirements and decision making process.

Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.

Lead the development of the directorate’s strategy.

Lead in the development of an all-inclusive Operations budget that will ensure a return on investment.

Operations management

Establish standards for work-related policies and procedures

Be accountable for the aggregate planning and delivery of systems, operations and the general operating model of the Bank.

Ensure that business change projects are delivered in line with directions from Executive Management level.

Coordinate the efforts of the different operational areas to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.

Build strong relationships with key external. stakeholders, government, suppliers to ensure correct focus and direction for the bank at operations and technology level.

Ensure an effective and efficient operating model is maintained.

Interact with other bankers and city officials on operational affairs, to help assure compliance with any applicable codes and policies.

Review Performance Improvement reports to determine effectiveness of interventions.

People Management/Leadership

Build strong relationships with key stakeholders and peers on Executive Management to ensure the correct focus.

Provide clear direction on strategic goals, translating and prioritizing them into business and performance measures.

Lead, inspire and coach a team of high caliber professionals, creating succession to key roles.


Leave a Comment Here