General

(EoI) Consultant/Consulting Firm for developing RW Government Websites Expression of Interest (EoI)

Othuke Andrew Akpeli7 years ago6 years ago018 mins

EoI
for hiring a Consultant/Consulting Firm for developing RW Government Websites

Phase
1: Training and upgrade of websites using Typo 3 Content Management System

Introduction
/Background.

Over
the past few years, the Government of Rwanda has undertaken a number of web
content oriented projects aimed at providing Rwandans and foreigners with
online access to Government services and information. Most of these
institutions have established a web presence (websites and web portals) on
their own using different web content platforms for co

ntent creation,
publishing and management. It was in this regard the Government adopted the use
of one content management system for better management of government website
and typo 3 was identified as the most secured and be used.

The
first Training on Typo3 was conducted in 2012 and the consultant assisted in
the migration of Government websites from different content management systems
to Typo3. Currently we have more than 160 websites using Typo 3. Due to the
shortage of qualified technical support staff, it is extremely difficult for
Rwanda Information Society Authority (RISA) to provide optimal support to
governments institutions; And it was in this angle RISA is seeking for a
consultant to dispense technical training and assist in the upgrade of websites
to the Typo 3 latest version.

Objectives
of the training

The
purpose of this training is to improve the capacity of web developers,
Government webmaster/IT Staff and the Government staff that are key content
owners to be more technically skilled, to be able to regularly upgrade
government websites and do continuous maintenance and update.

The
main objective of this training is to ensure that a strong training package is
delivered to Developers and IT staff to equip them with the knowledge of high
security in web development and to use training methods that will allow that
recipients to then pass knowledge gained to other managers and staff within
theirorganization.

Scope
of the training

Training
to be conducted inGrand Legacy Hotel(according to framework contract)
Training
will consist of 200people divided in 5 groups
Training
will be over 5 days per group (5 groups)
Accommodation
and subsistence where applicable to be provided by RISA
Training
materials to be provided by the Consultant
Training
hours will be 8 hours per day

Trainees
groups (Trainees will be divided in 5 groups)

Group
1:
Training on Website Design, development, security, upgrade and Server
configuration. Targeted participants are: RISA Developers, AOS and Private
Sector
Group
2 and 3:Training
of webmaster on website administration and upgrade. Targeted participants
are Government IT staff in charge of Website Management, RISA Developers
and Private Sector.
Group
4 and 5:
Training on Content management and website updating. Targeted participants
are Public Relation Officers, RISA Developers, Office of the Government
Spokesperson(OGS) and Private Sector.

Scope
of work – specific tasks

To
meet the overall objectives of the assignment, the qualified training
institutions will be required to perform the following activities:

Reports
and other documents

Submit
a proposed time table to be followed by the training center for the
targeted course modules.
We
require training time table based on groups; full-day sessions (8 hours)
Conduct
training sessions according to a schedule to be agreed upon with RISA;
Provide
the latest training materials or international standard training
materials;
Prepare
and submit evaluation reports after completion of each module.
carry
out an evaluation survey with the workshop participants after the
completion of each module
Develop
and deliver detailed related training materials in pdf format and
supported by short videos of about 20-30 minutes

Training
for Developers include but not limited to:

Upgrade
at least 20 websites from TYPO3 version 4 and 6.2 to the latestversion of
Typo3 to have secured websites this should be done within the training
period.
To
provide training on hosting Server configuration
Provide
training on how to maintain the security of the servers (Database and
Webservers), running patches, upgrades, opening ports and closing
unnecessary ports
Provide
training on how securing the scripts, usage of strong passwords, securing
the Database, file and folder permissions and how securing FTP accesses
Provide
training and training material on:

a.
TYPO 3 Theme development

b.
TYPO 3 Installations and Upgrade

c.
TYPO3 Template design & Integration

d.
TYPO3 Extensions Development

i.
New Extension Development

ii.
Customization of existing Extension

iii.
TYPO3 Extension Installation

e.
TypoScript

f.
Fluid templating

g.
Page, page content, properties, access control

h.
Backend users and groups, access control, configuration

i.
Localization and Internationalization

j.
Install Tool and site-wide configuration

k.
Architecture, Caching, Core extensions, Image processing

l.
Troubleshooting

m.
Extbase

6.
Train web developers about responsiveness, how to make TYPO3 websites
responsive using SCSS, Bootstrap, HTML5 Boilerplate and jQuery.

7.
Training and Best practices on how to backup Typo 3 files, copy of the Database
and how to restore files from the backup.

8.
Provide training on Running the new released CMS Patches

9.
Provide training on CMS Upgrade from old version to a new released version

Training
for Webmaster

Website
Management and administration
Typo
3 installation
Website
updating
Empower
and supervise the team from targeted institutions to upgrade the remaining
130 websites to be done in 1-yearmaintenance (this maybe done offsite).

Training
for non-IT staff

Provide
training for content owners (group of non-ITstaff) on how to update their
websites using TYPO3 and produce user support document (Portal Management
basic and advance training).

Support
and Maintenance

Provide
support and maintenance Work for 1 year(the Service Level Agreement will
provide details)

Deliverables

Provide
training outlines and training materials (course content) for Web
developers (add also server installations, hosting and security), Web
administrators and Content Owners (non IT)modules;
Proposal
of a calendar and training schedule for review and approval by RISA;
Training
sessions delivered according to the agreed schedule;
Attendance
register of trainees updated at the end of each week;
Progress
report of the training at the end of every week to the Chief Innovation
Officer, RISA;
The
final Report at the completion of the training that includes the lessons
learnt and challenges faced during the training and recommendations for
future trainings.
Copies
of all training materials used during and applicable to the training,
including but not limited to all paper based and multimedia materials,
power point presentations, case studies, softcopies and handbooks.
An
evaluation report that summarizes the main findings from the workshop
evaluation by the participants
A
well- documented guides on how to maintain all security aspects.
A
proposal support plan for the two years’ maintenance and follow up
activities
Final
Report with all comments from RISA team incorporated into the Draft Final
report and agreed on.

Organization
and supervision arrangements

The
consultant firm/ company will work closely with AOS, Security and RISA team
under the direct supervision of the Government Chief Innovation Officer – RISA
and Software Solutions Division Manager. The company will also get frequent
guidance from the Div. Manager Software Solutions and the web presence Senior
Software Engineer.

The
Software solution division shall extend to the consultant all the necessary
assistance to facilitate the implementation of the project.

Reporting
Requirements

The
firm/company required to report directly to Software Solutions Division Manager
and do project progress briefing to the Chief Innovation Officer and RISA team.
The following reports shall be submitted in English:

1.
Inception report

This
report shall be given prior to the commencement of the assignment detailing but
not limited to, the approach and methodology, proposed work plan for
undertaking the assignment, and scheduling of the assignment. It should be
submitted in three copies to the assigned Project Manager (GCINO).

2.
The weekly progress reports

This
report shall constitute a summary of the accomplished work and shall reveal the
number of websites migrated and the work plan for the coming week. The report
shall also identify the problems encountered during the implementation of
previous week’s activities and the suggested measures and needed help from RISA
team to facilitate the next week’s work. This report should be submitted on a
weekly basis.

3.
Training Report

The
Training Report will contain all the details about the training conducted to
the team on Typo 3 development and on the upgrade of websites done by the
trained staff under the consultant supervision. The report will also contain
all the related materials and manuals used in the training and for future
reference.

4.
The draft final report

This
report will elaborate all activities undertaken during project execution
including all project documentation. This will include all the software
development documentation and manuals.

5.
The final report

The
final report shall incorporate comments/ feedback from RISA on the draft
report.

Qualifications
and Competences

The
consulting firm must have a minimum experience of 5 years from concept to
implementation of TYPO3 Web Content management system at a country level or any
other big scale and shall provide a brief summary of proven experience and
capabilities in developing portals of similar CMS, nature, size and scope.

The
consulting firm must have at least one TYPO3 Certified staff.

The
scope of services requested encompasses a list of disciplines requiring the
firm’s key personnel to possess documented knowledge and necessary
business/technical background and skills mainly in:

Portal
management/administration,
Web
Development,
Web/Graphic
Design
Applications
Security

The
consulting firm must have strong communication skills and a record of achieving
results. The trainer must be fluent in English.

If
the consulting firm is an international-based firm, it must ensure to have a
local-based representative which will carry out the Refresher training when
deemed necessary by RISA team during the agreed support and maintenance period.

Duration
of the Assignment

The
consulting firm is expected to execute the assignment in 40 calendar days.
Support and maintenance of 1-year form contract signature date.

Assessment
criteria are as followed

Technical
Offer

Interpretation
of objectives
Strategy
(technical concept/alternative concepts)
Implementation
methods: Management of processes,
Cooperation,
Steering structure
Work
schedule and time schedule

Company
/ Institutional Profile

Staff
and backstopping conception and capacities
Training
level of field staff (interviewers)
Experience
level of field staff (interviewers)
Reference
projects

Qualification
of proposed staffs

Expert/s
Formal
qualification (degree)
Professional
experience (Working experience directly dealing with Web development
especially with Typo3)
Technical
and context-specific knowledge (Web/Graphic Design, Applications Security,
Typo3)
Language
skills