Workforce
Group is a diversified Human Capital, Outsourcing and Business Consulting firm
focused on helping organisations succeed. Founded in 2004, we have built a firm
uniquely positioned to assist businesses in their quest to create sustainable
value for their customers and stakeholders. Leveraging on our cross-industry
and cross-functional expertise, we are known for our ability to consistently
adopt a thorough approach in understanding peculiar client needs and
consequently deploy customised innovative solutions to meet those needs.
Group is a diversified Human Capital, Outsourcing and Business Consulting firm
focused on helping organisations succeed. Founded in 2004, we have built a firm
uniquely positioned to assist businesses in their quest to create sustainable
value for their customers and stakeholders. Leveraging on our cross-industry
and cross-functional expertise, we are known for our ability to consistently
adopt a thorough approach in understanding peculiar client needs and
consequently deploy customised innovative solutions to meet those needs.
At
Workforce Group, we are committed to helping our clients perform better and
achieve their desired results.
Workforce Group, we are committed to helping our clients perform better and
achieve their desired results.
Job
Title:
– Technical Support Executive
LOCATION – Lagos.
The Technical Support Executive will perform service administration, costing
and invoicing in accordance to defined procedures.
Title:
– Technical Support Executive
LOCATION – Lagos.
The Technical Support Executive will perform service administration, costing
and invoicing in accordance to defined procedures.
KEY
RESPONSIBILITIES
RESPONSIBILITIES
- Record
and capture all labour, parts and overtime, buy outs recovered from
workshop on Rascal on a daily basis. - Prepare
and submit weekly labour normal time and overtime recoveries by individual
mechanic together with hours for management approval. - Prepare
Weekly recovery sheets for Mechanics and apprentices. - Monitor
and update engine population history on rascal. - Assist
with implementing requirements of Excel audits and Service Department in
conjunction with the In Shop Lead. - Liaise
as and when required with internal departments, suppliers, and individuals
to address internal and external customer queries to achieve Branch and
Customer Service requirements. - Ensure
all worksheets, timesheets and Quality requirements are accurately
completed and available on a daily basis. - Other
duties/responsibilities as determined by the Admin Leader. - Check
stock booked to the job, check buy out on the job, actual hours on the
job, load summaries. - Summarize
what physical work has been done on the truck in liaison with the workshop
In Shop Lead/ Senior Technician. - Close
the jobs within three days. - Keep
the job records up-to-date for comparison with Quick Serve Sprint &
Quality compliance measures - Supply
the workshop with order numbers linked to the job for buyouts (buyouts on
the invoice) - Book
the labour to the job as per the daily completed labour sheets – update
this on the KPI sheets and update it on the Quick Serve Sprint reports. - Prepare
the request for credit notes, re-invoice the customer on the same day - Register
new engine serial number on rascal – for replaced engines and inform the
Warranty department of the date in Service. Write to the traffic
department stating that there has been an engine serial number change on
the truck. - General
Administration and will ensure all supporting documents are filed and job
file complies with check –listing.
REQUIREMENTS.
- BSc./HND
in Electrical/Mechanical Engineering or a Related Course. - Computer
literate - Customer
Service Professional - Rascal
Literacy - Acceptable
levels of accuracy & administrative efficiency - Solid
experience in an Administrative/Customer Support Role.
How
to Apply
Qualified individuals should send their CVs to jobs@wfmcentre.com. The
Subject of the mail should be “Technical Support Executive”. Only qualified
candidates will be contacted.
to Apply
Qualified individuals should send their CVs to jobs@wfmcentre.com. The
Subject of the mail should be “Technical Support Executive”. Only qualified
candidates will be contacted.
N.B – Please do note
that interviews will hold during the week.
that interviews will hold during the week.
