MainOne’s
success is built on having talented and highly proficient people within their
respective fields as the driving force behind our business
success is built on having talented and highly proficient people within their
respective fields as the driving force behind our business
A
job in MainOne is different from any other you have had. With joining MainOne
you’ll be challenged, inspired and proud as you become a part of something big.
job in MainOne is different from any other you have had. With joining MainOne
you’ll be challenged, inspired and proud as you become a part of something big.
We
are recruiting to fill the position below:
are recruiting to fill the position below:
Job
Title: IT
Technical Support Manager
Location: Lagos
Department: Corporate Services & Development
Reporting Line: Head, Corporate Services & Development
Contact: Head, Corporate Service & Development
Title: IT
Technical Support Manager
Location: Lagos
Department: Corporate Services & Development
Reporting Line: Head, Corporate Services & Development
Contact: Head, Corporate Service & Development
Responsibilities
- Understand
what our customers value; develop - Relationships
and a ‘service’ model to support those needs - Act
as liaison between technology and business ensuring appropriate interests
are represented; communicate changes which impact client or business,
including changes in staff, technology, policy, procedures, or practices - Assists
business with client requirements development and analysis - Responsible
for ensuring infrastructure and uptime and quality management - Chair
regular operations/service meetings to track issues, drive action items
and manage day-to-day operations of applications - Monitor
the deliverables of each team member to ensure successful project delivery
within the constraints of scope, schedule, cost and quality - Manage
project issues and risks by reaffirming client expectations and taking
early action to identify, track and resolve potential problems - Provide
an on-going evaluation of the effectiveness of client services operations
and project based services and recommend measures to improve overall
service delivery - Formulate,
direct, and participate in the development and implementation of goals and
objectives within the deployment of cloud computing services - Focus
on acquiring, developing and retaining talent, effectively leading the
team, and promoting a fun team atmosphere with high morale - Project
quality assurance, transfer of knowledge/project close and end of project
feedback - Perform
cross-functional and/or other duties consistent with the job
classification, as assigned or requested.
Other
Duties:
Duties:
- Install
and configure CISCO switches and routers - Perform
wireless LAN/WAN maintenance work - Support
and maintain existing CISCO VoIP infrastructure - TCP/IP
network design and configuration - Perform
IP Network support - Network
protocol analysis and monitoring - Ensure
remote office access to LAN - Advise
on corporate network issues - Designs,
documents, and evaluates computer security programs by researching,
evaluating, testing, recommending, communicating and implementing new
security software or devices - Develops
and analyzes IT security models, and maintains methodology to track
Security Plans for each sensitive/critical major application and general
support system within the organization - Develops
security policy documentation by audits and tests of firewalls, intrusion
detection systems, enterprise anti-virus systems and software deployment
tools - Provide
proactive support of the corporate LAN/WAN infrastructure - Liaise
with IP group to quickly resolve issues - Liaise
with the IP group to determine the current corporate network topology and
design - Develop
a Diagram of the current network topology - DNS
Configuration - Firewall
configuration and maintenance - Proactively
analyze and correct network problems - Documentation
of procedures and practices - Tests
firewalls, intrusion detection systems, enterprise anti-virus systems and
software deployment tools - Develop
and maintain IT Security Architecture Plans by auditing present
configurations and communicating and developing security policies or plans
for data, software applications, hardware, and telecommunications - Respond
to queries and requests for computer security information and reports - Conducts
investigations of computer security violations and incidents, reporting as
necessary information to management regarding the negative impact on the
business caused by theft, destruction, alteration or denial of access to
information - Conducts
information systems security risk assessments and implements controls to
mitigate/alleviate risks to the corporation - Ability
to structure and communicate general awareness of information systems
security - Stays
current and abreast of Industrial Security trends and compliance
regulations - Develops
materials for computer security education/awareness programs - VPN
and IPSEC implementation - CISCO
Iron Port administration and support
Competencies
Required:
Required:
- Security
(Firewall, Concept) - Unified
Communication(CISCO) - Microsoft
Technologies Storage/Data Management. - Wireless
Technology - Knowledge
of IT Processes - People
Management - Basic
knowledge of networks - Good
oral and written communication skills - Time
management and personal effectiveness skills - Relationship
management - Team
work
Qualifications
- First
Degree in a relevant discipline. - Postgraduate/relevant
professional qualification will be an added advantage. - CCNP,
ITIL/TOGAF - At
least Eight (8) years’ work experience.
Demands
of the Job:
of the Job:
- Ability
and willingness to work long hours and meet tight deadlines; - Ability
to work under minimal supervision - Reliability,
rigour, team-spirit, service oriented and initiative in the execution of
the assigned work
How to Apply
Interested and qualified candidates should:
Click here to apply
Note: When the page opens, click on “IT Technical Support Manager”
