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Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization
(HMO) was founded in 1997 and commenced operations in June 1998. Our unrivaled
18 years industry track record has seen us build a formidable reputation in
Nigeria and we remain the HMO of choice for over 300,000 members and over 500
corporate clients and government institutions. We were the first HMO to be
registered in Nigeria and 18 years later, we are still number one in the
market. We are one of the very few HMOs that can boast the financial and
technical backing of a world class company – Liberty Health (a member of the
Liberty Group). The organization further prides itself with its rich culture of
Respect, Compassion, Pride and Expertise.
Health Trust Limited (THT), Nigeria’s leading Health Maintenance Organization
(HMO) was founded in 1997 and commenced operations in June 1998. Our unrivaled
18 years industry track record has seen us build a formidable reputation in
Nigeria and we remain the HMO of choice for over 300,000 members and over 500
corporate clients and government institutions. We were the first HMO to be
registered in Nigeria and 18 years later, we are still number one in the
market. We are one of the very few HMOs that can boast the financial and
technical backing of a world class company – Liberty Health (a member of the
Liberty Group). The organization further prides itself with its rich culture of
Respect, Compassion, Pride and Expertise.
We
are recruiting to fill the vacant position below:
are recruiting to fill the vacant position below:
Job
Title: Client
Service Executive
Location: Lagos
Title: Client
Service Executive
Location: Lagos
Job
Description
Description
- Maximize
client retention rate by ensuring that clients are satisfied and retention
rate is high - Visit
clients to determine how they are faring on the scheme - To
continuously collate all feedback on the scheme service levels and to
offer immediate resolution and to report back to the relevant employer
group - Pre-payment
and collection of premium fees from all clients - Identify
and submit a proposal on ways to improve THT’s offerings to its clients - Prepare
and forward the schedule of premium collected and outstanding to client
service managers - Conduct
client satisfaction surveys for all assigned clients annually - Ensure
all clients have valid contracts and SLAs - Attend
to and resolve all enquiries from clients and forward the escalations to
line manager - To
educate all stakeholders (Employer groups) on the products and benefits of
the scheme - Fill
and submit know-your-client forms - To
adhere to and live the organizational value.
Requirements
- Minimum
of B.Sc./HND in Marketing, Administration, Social Sciences and other
related fields. - Additional
qualification is an added advantage - Candidate
must have minimum of 3 years Client Service experience in Health
Maintenance Organization (HMO) and additional experience in the insurance
industry is an added advantage. - Candidate
must have advanced knowledge of NHIS regulatory guidelines, Medical Global
Best Practices, Health Insurance, Products and Processes. - Excellent
organizational, communication (verbal and written) skills and attention to
detail.
Other
requirements:
requirements:
- Effective
communication skills - Problem
solving skills - Leadership
skill - Integrity
and transparent honesty - Interpersonal
skill - Innovative
and quick thinking capabilities - Listening
skills - Relationship
skill - Working
with people - Planning
and organizing skills
How to Apply
Interested and qualified candidates should:
Click here to apply
