About
Tigo Rwanda
Tigo Rwanda
Tigo
Rwanda is part of a global telecommunications company- Millicom with a presence
in Africa and Latin America. Launched in 2009, we are the second largest
telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as
mobile financial services under the Tigo brand; Join our team as an;
Rwanda is part of a global telecommunications company- Millicom with a presence
in Africa and Latin America. Launched in 2009, we are the second largest
telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as
mobile financial services under the Tigo brand; Join our team as an;
JOB
PURPOSE
PURPOSE
The
focus of this role is to define,
focus of this role is to define,
launch and maintain market leading Enterprise
Solutions propositions for the B2B segment. This will require you to develop
Tigo’s B2B fixed product portfolio strategy and roadmap, create commercially
feasible business plans and ensure compliance to legal and regulatory
requirements, alongside to managing Mobile Data and the whole spectrum of B2B
Convergence and cloud solutions.
You
will also manage in-life product performance; ensuring service level agreements
are met at all times. Additionally, you will lead and advise cross-functional
teams to achieve product goals as well as manage relationships with third party
vendors. You will drive and manage product development, improvements and
operational excellence to achieve maximum profit margins.
will also manage in-life product performance; ensuring service level agreements
are met at all times. Additionally, you will lead and advise cross-functional
teams to achieve product goals as well as manage relationships with third party
vendors. You will drive and manage product development, improvements and
operational excellence to achieve maximum profit margins.
In
addition the Enterprise Solutions Manager will have hands-on role which will
encompass technical pre-sales, account development/management, solution
architecture and co-ordination of technical resources. You will also be
involved in the analysis of present and future business market situations,
including extensive market research and business development. The candidate
must be able to identify all technical issues of assigned accounts to ensure
complete customer satisfaction throughout all stages of the sales process.
Manage and build long-term relationships throughout the sales cycle
addition the Enterprise Solutions Manager will have hands-on role which will
encompass technical pre-sales, account development/management, solution
architecture and co-ordination of technical resources. You will also be
involved in the analysis of present and future business market situations,
including extensive market research and business development. The candidate
must be able to identify all technical issues of assigned accounts to ensure
complete customer satisfaction throughout all stages of the sales process.
Manage and build long-term relationships throughout the sales cycle
KEY
RESPONSIBILITIES
RESPONSIBILITIES
- Meet
and exceed the B2B Solutions budget, whilst leading on defining the
commercial tickets, channels Define, launch and manage a portfolio of B2B
fixed line services - Develop
the overall fixed product strategy and roadmap - Lead
all product development initiatives including formulating strategic
product development plans to maximize revenue, customer take-up,
capability and profitability. - Manage
and oversee the commercial interface and integration with Factory to drive
product development, optimize cost structures and deliver a diverse range
of solutions and CPEs - Collaborate
with the sales team to define the annual operating plan for all fixed
services. - Maintain
product KPIs and take action to achieve commercial targets, quality
standards and customer satisfaction goals - Develop
and maintain product collateral including handbooks, marketing material,
technical guides - Act
as subject matter expert supporting sales and client services in resolving
customer issues - Support
technical pre-sales teams and attend customer meetings where necessary - Produce
and deliver product briefing and training to sales, technical and customer
service teams - Develop
deep understanding of account provisioning, service delivery and product
support processes - Develop
a close management relationship with partners and suppliers - Produce
activity reports, forecasts and management reports on a monthly basis - Proactively
scopes the technical solution required to address customer requirements,
assess customers’ needs, and recommends optimum solutions, ensuring
appropriate support for the proposed architecture. - Act
as key technical account manager for all escalations from corporate
clients and follow-ups to the responsible technical team. - Manage,
create and follow-up all technical escalations, link performances
,bandwidth and billing reports of all corporate clients on daily basis and
inform the corporate manager for any issues. - Prepare
corporate technical budget, project bandwidth and internet capacity and
inform the relevant categories for planning purposes 12 months in advance. - Responsible
for managing full cycle of all corporate projects and maintain delivery
timelines agreed with corporate clients and highlight risks to the
corporate manager. - Able
to respond to functional and technical elements of RFIs/RFPs - Able
to convey customer requirements to Product Management teams
QUALIFICATION
& SKILLS:
& SKILLS:
- 4-5years
relevant experience in telecom industry, preferably in customer-facing
activities in a B2B environment - Telecom
engineering degree in-depth knowledge of fixed and mobile technologies,
solutions and services - Technical
solution expertise in a comparable presales/project manager role - Ability
to engage in effective and persuasive negotiations and strong interpersonal
and communication skills. - Ability
to work under pressure and time constraints - Ability
to work effectively with a wide range of cultures in a diverse
community. Strong communication skills whilst being capable of
modifying his / her message to fit different levels in the organization - Mature
ability to work collaboratively with management teams throughout
the organization and to be seen as a valuable expert resource to be sought
out. - Ability
to achieve results through others. Rely on experience and judgment to plan
and accomplish goals - Excellent
comprehension of English and French is mandatory - Experienced
with the Rwandan market - High
level of professionalism - Experienced
in setting Sales Strategies and Operational plans - Had
successful track of leading sales unit roles with monthly targets in
commercial units - Experienced
in managing projects that includes multiple stakeholders - Successful
track of managing teams directly and indirectly - Experienced
in complex sales, conversions and tailored offerings
How
to Apply:
to Apply:
If
you believe that you are the right candidate for the above position, Please
submit your application to the link below:
you believe that you are the right candidate for the above position, Please
submit your application to the link below:
Deadline
for Submission: Monday 22nd August 2016.
for Submission: Monday 22nd August 2016.