AB Bank Rwanda Limited,Helpdesk & IT Technician Jobs in Rwanda

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18/07/2016
AB Bank
Rwanda Limited has been operating in Rwanda since January 2014. It is a member
of an international network of commercial banks providing banking services to
micro, small and medium-

sized enterprises and private individuals in Africa,
Asia and Latin America.

During first year of operations
AB Bank Rwanda has been growing remarkably in number of clients and staff. To
further facilitate the growth of our client base and branch network we are now
seeking motivated professionals to join us in the SME Department.
This is an exciting opportunity to join an
international organization which is young and provides attractive career
options within Rwanda and the global network. 
If you see yourself becoming a successful member of our team please send
us your applications that demonstrates:
  • Ability to find
    solutions for challenges in a changing market and work environment
  • Willingness to
    contribute to the growth of the bank
  • Understanding of
    excellent customer service
We are now seeking staff for the following
position:
Job Title: Helpdesk & IT Technician
Reports to: Head of IT
Department: IT Department
Location: Head Office
Job
responsibilities
Help
desk Management/ User support management
:
  • Provide
    technical assistance and support for incoming queries and issues related
    to computer systems, software, and hardware (printers’ issues, MS office
    issues, OS issues, basic network issues), respond to user requests made to
    IT department and ensure that  work orders are assigned to the
    appropriate IT professional.
  • Oversee IT Department
    equipment requisitions, purchases, invoices, shipment coordination,
    tracking and receipt.
  • Coordinate physical hardware
    inventory tracking and reporting for security, insurance and accounting
    compliance for all ABR owned equipment.
  • Maintain and manage software
    licenses and contracts to ensure ABR is in compliance with each
    manufacturer’s terms and conditions.
  • Ensure a standard response to emergency
    requests and adhere to those specified in the ABR’s IT Dept Procedures.
  • Coordinate procurement of
    user equipment, i.e. Laptop, PC, printers, etc.
  • Provide one-on-one training
    to new and existing users on system functionality, including Outlook, copy
    scanning and emailing, banner printing, file and directory assignments,
    Call Manager, etc.
  • Provide group training to
    ABR staff as needed and coordinate Microsoft self-pace learning sessions.
  • Coordinate internal and/or
    outsourced resources to resolve requests, ensuring a cost-effective and
    timely resolution to ABR’s helpdesk.
  • Provide  on-site
    support at ABR when needed
  • Provide technical assistance
    and support for incoming queries and issues related to computer systems,
    software, and hardware.
Hardware maintenance
and Repair
  • Maintenance, troubleshooting
    of IT equipment such as computer desktop, laptop, servers, all in one
    printers (Printer, photocopy & scanner options), UPS, scanners
  • Maintenance and
    troubleshooting and repaire of money counting machine and money detector
  • Maintenance of electricity
    in all Branches & HO
  • Other duties may be added
    and/or assigned as needed
Academic
Qualification:
  • Bachelor degree
    in Management Information Systems or Computer Science.
Experience
and other requirements:
  • At least 1-3
    years professional experience in technology support operations including
    experience in troubleshooting both hardware and operating systems, and
    supporting computer applications.
  • Demonstrate
    knowledge of Electronic & Electricity
  • Demonstrate
    knowledge of CCTV camera management
  • Demonstrate
    knowledge of Fingerprint system management
  • Excellent
    analytical skills including the ability to effectively communicate
    technical information to non-technical users.
  • Must be
    proactive and have the ability to work both independently and
    collaboratively with colleagues and end users. 
  • Ability to
    communicate effectively both in writing and orally English.
  • Willingness to
    travel to other bank branches throughout the country for installation and
    administration of server whenever necessary.
  • Flexibility and
    operational readiness, willingness to continuous learning new technologies
    and methodologies.
Application Procedure:
Interested candidates
should send the following documents by email to abr-recruiting@abbank.rw
no later than 18th July 2016:
·         CV
·         Letter of interest
·         Copies of academic qualifications
Please: State the position in the subject of the email
Only shortlisted applicants will be notified.

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