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18/07/2016
18/07/2016
AB Bank
Rwanda Limited has been operating in Rwanda since January 2014. It is a member
of an international network of commercial banks providing banking services to
micro, small and medium-
Rwanda Limited has been operating in Rwanda since January 2014. It is a member
of an international network of commercial banks providing banking services to
micro, small and medium-
sized enterprises and private individuals in Africa,
Asia and Latin America.
During first year of operations
AB Bank Rwanda has been growing remarkably in number of clients and staff. To
further facilitate the growth of our client base and branch network we are now
seeking motivated professionals to join us in the SME Department.
AB Bank Rwanda has been growing remarkably in number of clients and staff. To
further facilitate the growth of our client base and branch network we are now
seeking motivated professionals to join us in the SME Department.
This is an exciting opportunity to join an
international organization which is young and provides attractive career
options within Rwanda and the global network.
If you see yourself becoming a successful member of our team please send
us your applications that demonstrates:
international organization which is young and provides attractive career
options within Rwanda and the global network.
If you see yourself becoming a successful member of our team please send
us your applications that demonstrates:
- Ability to find
solutions for challenges in a changing market and work environment
- Willingness to
contribute to the growth of the bank
- Understanding of
excellent customer service
We are now seeking staff for the following
position:
position:
Job Title: Helpdesk & IT Technician
Reports to: Head of IT
Department: IT Department
Location: Head Office
Job
responsibilities
responsibilities
Help
desk Management/ User support management:
desk Management/ User support management:
- Provide
technical assistance and support for incoming queries and issues related
to computer systems, software, and hardware (printers’ issues, MS office
issues, OS issues, basic network issues), respond to user requests made to
IT department and ensure that work orders are assigned to the
appropriate IT professional.
- Oversee IT Department
equipment requisitions, purchases, invoices, shipment coordination,
tracking and receipt.
- Coordinate physical hardware
inventory tracking and reporting for security, insurance and accounting
compliance for all ABR owned equipment.
- Maintain and manage software
licenses and contracts to ensure ABR is in compliance with each
manufacturer’s terms and conditions.
- Ensure a standard response to emergency
requests and adhere to those specified in the ABR’s IT Dept Procedures.
- Coordinate procurement of
user equipment, i.e. Laptop, PC, printers, etc.
- Provide one-on-one training
to new and existing users on system functionality, including Outlook, copy
scanning and emailing, banner printing, file and directory assignments,
Call Manager, etc.
- Provide group training to
ABR staff as needed and coordinate Microsoft self-pace learning sessions.
- Coordinate internal and/or
outsourced resources to resolve requests, ensuring a cost-effective and
timely resolution to ABR’s helpdesk.
- Provide on-site
support at ABR when needed
- Provide technical assistance
and support for incoming queries and issues related to computer systems,
software, and hardware.
Hardware maintenance
and Repair
and Repair
- Maintenance, troubleshooting
of IT equipment such as computer desktop, laptop, servers, all in one
printers (Printer, photocopy & scanner options), UPS, scanners
- Maintenance and
troubleshooting and repaire of money counting machine and money detector
- Maintenance of electricity
in all Branches & HO
- Other duties may be added
and/or assigned as needed
Academic
Qualification:
Qualification:
- Bachelor degree
in Management Information Systems or Computer Science.
Experience
and other requirements:
and other requirements:
- At least 1-3
years professional experience in technology support operations including
experience in troubleshooting both hardware and operating systems, and
supporting computer applications.
- Demonstrate
knowledge of Electronic & Electricity
- Demonstrate
knowledge of CCTV camera management
- Demonstrate
knowledge of Fingerprint system management
- Excellent
analytical skills including the ability to effectively communicate
technical information to non-technical users.
- Must be
proactive and have the ability to work both independently and
collaboratively with colleagues and end users.
- Ability to
communicate effectively both in writing and orally English.
- Willingness to
travel to other bank branches throughout the country for installation and
administration of server whenever necessary.
- Flexibility and
operational readiness, willingness to continuous learning new technologies
and methodologies.
Application Procedure:
Interested candidates
should send the following documents by email to abr-recruiting@abbank.rwno later than 18th July 2016: |
· CV
|
· Letter of interest
|
· Copies of academic qualifications
|
|
Please: State the position in the subject of the email
Only shortlisted applicants will be notified.