One Acre Fund is an
agricultural NGO that is innovating a new way of helping farm families to
achieve their full potential. In more than five years in Rwanda, We have grown
to serve 106,000 farm families with 1,200 full-time staff in Rwanda. In
Burundi, We have grown to serve 28,000 farm families with over 300 full-time
staff. Organization wide, we are on track to serve one mill
ion farmers across 6
countries by 2020. We only serve farmers, and we always put Farmers First. We
are growing rapidly, to help manage this growth.
Tubura Job Description – SAP
Controller and Hotline Operator
Mbere na mbere
abahinzi
Industry:
Non-profit/Agriculture
Function:
Agro dealer
Employer:
One Acre Fund / Tubura
Job Location:
Rwanda, Karongi, Rubengera
Deadline:
21st July
2016
Commitment:
Long Term Career Position
Who We Are
One Acre Fund is an
agricultural NGO that is innovating a new way of helping farm families to
achieve their full potential. In more than five years in Rwanda, we have grown
to serve 100,000 farm families with more than 1,000 full-time field staff. We
are Rwanda’s fastest growing professional organization. To help manage this
growth, we are looking for an “SAP
Controller and Hotline Operator” to start as soon as possible.
The Controller will play a critical role within One Acre Fund, serving as the
face of our customer service proposition to agro dealer clients, as well as the
individual entrusted with reliably keeping and updating data that will serve as
the foundation for documenting One Acre Fund’s success to key stakeholders.
Duties and
Responsibilities
- Accurately
data enter
sensitive financial data critical to our operations into SAP in a timely
manner. - Proactively
coordinate
between field teams and head quarter teams on the telephone and by email. - Use SAP
to generate reports and analysis when requested. - Provide
excellent customer
service to clients. - Make
insightful inputs towards suggested process changes that improve our
operations as a whole.
Requirements:
- 1-2
years customer service experience (preferred), or 2-4 years of experience
in a role that requires a lot of oral and written communication with
clients - Excellent
communication in written and spoken English and Kinyarwanda - Fluency
in French not required, but a positive - Proficient
in writing, in terms of being able to apply correct grammar in written
communication - Degree
in Business, Communications, Marketing, or other related field - Attention
to detail - Computer
skills, most importantly experience in Microsoft Excel; ability to perform
basic data functions using Excel - Collaborative
customer service attitude - Shows
understanding, friendliness, courtesy, tact, empathy, cooperation,
concern, and politeness to others and relates well to different people
from varied backgrounds and different situations - Ability
to recall information that is received orally (via telephone, for example) - Receives
and responds to verbal and body language cues in an appropriate way, and
in a manner acceptable to the audience - Problem
solving: accurately identifies problems, and is able to proactively
develop a solution or contribute to a solution by identifying and
summarizing relevant data - A
strong sense of ethics, honesty and integrity - Ability
to work effectively under pressure - Adapts
to changes quickly - Passionate
about serving smallholder farmers
To apply
Please click on this
link: http://form.jotformpro.com/form/41264122616951
.You will be prompted to a form that must be completed. At the end of the
form you will have the opportunity to write a motivational letter and upload
your CV.
We are offering a
world class professional and international environment that focuses on your
career development and are looking forward to receiving your application.
Please Note: One Acre Fund will never ask
you for money in return for advancement in the recruitment process or for being
offered a position. If you are being approached by someone demanding
money, please do not hesitate to report this to the Tubura Fraud Hotline:
0785443136 (Do not use this number for any purpose other than reporting fraud
attempts. If you misuse his number and use it for general information about the
position and not to report Fraud, we will not consider you for this position).
One Acre
Fund is an equal opportunity employer; all candidates with legal working age
will receive consideration for employment without regard to race, colour,
region, sex, disability status or any other characteristic protected by the
law.