Title:
Wholesale Account
Coordinator
Wholesale Account
Coordinator
Location:
Kigali, Rwanda
Kigali, Rwanda
Reports
to: Ashlee Tuttleman, Director of Social
Enterprise
to: Ashlee Tuttleman, Director of Social
Enterprise
The
position of Wholesale Account Coordinator will support the coffee industry from
seed to cup and support Sustainable Harvest RwandaLLC’s (SHR LLC) wholesale
customers and business interests. In thi
position of Wholesale Account Coordinator will support the coffee industry from
seed to cup and support Sustainable Harvest RwandaLLC’s (SHR LLC) wholesale
customers and business interests. In thi
s position, the employee
will be required to positively represent the Sustainable Harvest brand to the
industry and the general public and communicate the story behind the coffee.
S/He will provide friendly customer service, superior coffee service, and a
commitment to quality.
The
Coordinator will support SHR-LLC to fulfill its value proposition of being a
one-stop center for specialty coffee support. In this role the employee will
coordinate and execute activities that support SHR LLC’s key accounts.
These activities include but are not limited to producing a quality coffee
experience for customers and promoting the Question Coffee brand.
Coordinator will support SHR-LLC to fulfill its value proposition of being a
one-stop center for specialty coffee support. In this role the employee will
coordinate and execute activities that support SHR LLC’s key accounts.
These activities include but are not limited to producing a quality coffee
experience for customers and promoting the Question Coffee brand.
The
Wholesale Account Coordinator has access to confidential information about
drink preparation and recipes, coffee roasting standards, blends, and wholesale
and other strategic initiatives. It is essential that the Wholesale Account
Coordinator maintain confidentiality at all times.
Wholesale Account Coordinator has access to confidential information about
drink preparation and recipes, coffee roasting standards, blends, and wholesale
and other strategic initiatives. It is essential that the Wholesale Account
Coordinator maintain confidentiality at all times.
This
role will interface with all SHR-LLC staff and at times will support NGO
initiatives for coffee growers.
role will interface with all SHR-LLC staff and at times will support NGO
initiatives for coffee growers.
Key
Responsibilities and Tasks
Responsibilities and Tasks
- Manage
new accounts and existing accounts, providing customer support. - Work
with partners to manage and build upon existing relationships. - Provide
support to growing SHR-LLC’s business and in turn the business of our
partners by providing coffee education, marketing support, equipment
support, and quality assurance, while acting as a liaison between SHR-LLC
and the brewing partner. - Work
with Director of Social Enterprise to develop strategic goals and client
acquisition plans to fulfill those goals. - Maintain
accurate information about clientele and sales objectives, taking accurate
notes, photos, updating payment, as well as documenting customer
interactions. - Prioritize
time and account visits based on tiered accounts - Maintain
information and communication in an organized manner - Maintain
work areas and customer information in an organized manner (paperwork,
files, etc.) - Provide
support and work with roasting plant personnel, such as customer service
and our roasting/production team, to ensure efficient fulfillment of
orders. - Provide
support and work with Training & Client Service Manager to schedule
trainings, and implement them when needed. - Conduct
customer cuppings, tastings and equipment demos to increase consumer
awareness and education. - Provide
weekly reports to the Director of Social Enterprise. - Sample
customer products and observe product execution to ensure product quality
standards; ensures on-going communication about account activity. - Be
motivated to lead trainings with current and potential clients over time
as coffee expertise improves. - Additional
responsibilities may be added based on need, competency and
interest.
Job
Requirements
Requirements
- Coffee
and coffee equipment knowledge preferred but not required - Strong
verbal and interpersonal communication skills - Self-direction
when needed but comfortable taking direction and asking questions - Effectivecommunicatewith
co-workers, vendors and clients - Must
be inspired by coffee and coffee preparation - Dedication
to environmental, social and fiscal responsibility
Contact:
To
apply please e-mail your CV and cover letter to the address below. Attachments
must not fill more than 2 MB. Clearly mark in subject field or on envelope:
“SHR – WAC”. Closing date is 5 PM on the 6thJune 2016. While we thank
all applicants for your interest, only those selected for interviews will be
contacted. Any form of lobbying will lead to automatic disqualification.
apply please e-mail your CV and cover letter to the address below. Attachments
must not fill more than 2 MB. Clearly mark in subject field or on envelope:
“SHR – WAC”. Closing date is 5 PM on the 6thJune 2016. While we thank
all applicants for your interest, only those selected for interviews will be
contacted. Any form of lobbying will lead to automatic disqualification.
E-mail:
application@ppg.co.ug
application@ppg.co.ug