Wholesale Account Coordinator Jobs in Rwanda

Title:
           Wholesale Account
Coordinator
Location:     
Kigali, Rwanda
Reports
to:   
Ashlee Tuttleman, Director of Social
Enterprise
The
position of Wholesale Account Coordinator will support the coffee industry from
seed to cup and support Sustainable Harvest RwandaLLC’s (SHR LLC) wholesale
customers and business interests.   In thi

s position, the employee
will be required to positively represent the Sustainable Harvest brand to the
industry and the general public and communicate the story behind the coffee.
S/He will provide friendly customer service, superior coffee service, and a
commitment to quality.

The
Coordinator will support SHR-LLC to fulfill its value proposition of being a
one-stop center for specialty coffee support. In this role the employee will
coordinate and execute activities that support SHR LLC’s key accounts. 
These activities include but are not limited to producing a quality coffee
experience for customers and promoting  the Question Coffee brand.
The
Wholesale Account Coordinator has access to confidential information about
drink preparation and recipes, coffee roasting standards, blends, and wholesale
and other strategic initiatives. It is essential that the Wholesale Account
Coordinator maintain confidentiality at all times.
This
role will interface with all SHR-LLC staff and at times will support NGO
initiatives for coffee growers. 
Key
Responsibilities and Tasks
  • Manage
    new accounts and existing accounts, providing customer support.
  • Work
    with partners to manage and build upon existing relationships.
  • Provide
    support to growing SHR-LLC’s business and in turn the business of our
    partners by providing coffee education, marketing support, equipment
    support, and quality assurance, while acting as a liaison between SHR-LLC
    and the brewing partner.
  • Work
    with Director of Social Enterprise to develop strategic goals and client
    acquisition plans to fulfill those goals.
  • Maintain
    accurate information about clientele and sales objectives, taking accurate
    notes, photos, updating payment, as well as documenting customer
    interactions.
  • Prioritize
    time and account visits based on tiered accounts
  • Maintain
    information and communication in an organized manner
  • Maintain
    work areas and customer information in an organized manner (paperwork,
    files, etc.)
  • Provide
    support and work with roasting plant personnel, such as customer service
    and our roasting/production team, to ensure efficient fulfillment of
    orders.
  • Provide
    support and work with Training & Client Service Manager to schedule
    trainings, and implement them when needed.
  • Conduct
    customer cuppings, tastings and equipment demos to increase consumer
    awareness and education.
  • Provide
    weekly reports to the Director of Social Enterprise.
  • Sample
    customer products and observe product execution to ensure product quality
    standards; ensures on-going communication about account activity.
  • Be
    motivated to lead trainings with current and potential clients over time
    as coffee expertise improves.
  • Additional
    responsibilities may be added based on need, competency and
    interest. 
Job
Requirements
  • Coffee
    and coffee equipment knowledge preferred but not required
  • Strong
    verbal and interpersonal communication skills
  • Self-direction
    when needed but comfortable taking direction and asking questions
  • Effectivecommunicatewith
    co-workers, vendors and clients
  • Must
    be inspired by coffee and coffee preparation
  • Dedication
    to environmental, social and fiscal responsibility
Contact:                                
To
apply please e-mail your CV and cover letter to the address below. Attachments
must not fill more than 2 MB. Clearly mark in subject field or on envelope:
“SHR – WAC”.  Closing date is 5 PM on the 6thJune 2016.
While we thank
all applicants for your interest, only those selected for interviews will be
contacted. Any form of lobbying will lead to automatic disqualification.
E-mail:
application@ppg.co.ug

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