Off Grid Electric Rwanda Limited,Service Manager Jobs in Rwanda

 CLOSE: 31/05/2016
BACKGROUND:
Off Grid Electric(offgrid-electric.com) is the
world’s first massively scalable off-grid electric company. It exists to

provide affordable and reliable energy (M-POWER) to communities that currently
lack such power. The company utilizes distributed renewable energy to sell
power as a service to customers who suffer from an expensive grid, an
unreliable grid, or have no electrical grid access at all. The company is
headquartered in Arusha, Tanzania.

Off Grid Electric Rwanda Ltd, seeks to hire a qualified, committed
and experienced national to fill the following position;
SERVICE MANAGER
This role will report to the Province Manager of Off Grid Electric
Rwanda Ltd.  
PURPOSE OF POSITION:
Working with the Province Manager, the Service
Manager will lead a team of staff and contractors to provide service and ensure
excellent customer satisfaction in their region. The Service Manager will use
his/her own experience and creativity to develop and execute strategies to
delight customers and achieve company service targets. This role offers a
tremendous opportunity to experiment and innovate within the confines of a
fast-growing start-up organization. Off Grid Electric provides Service Managers
with initial training in Arusha, Tanzania or Kigali, Rwanda and ongoing
coaching and support.
KEY RESPONSIBILITIES:
  •  
Work with other department
managers to align staff and agent footprint with sales plan.
  •  
Support officers to hire,
train, and coach agents based in our customers’ communities.
  •  
Hold a monthly service department meeting to set and discuss
priorities.
  •  
Track service KPIs daily and ensure officers do the same.
  •  
Oversee the completion of biweekly stock reconciliations for
service staff and contractors.
  •  
Support development of officers’ service knowledge, skills, and
leadership capacity.
  •  
Check in with officers daily on progress and issues; meet weekly
to review performance.
  •  
Complete Service Officer scorecards at least quarterly.
  •  
Manage and track Light Rider Commission.
  •  
Approve and track installation and service staff overtime.
  •  
Manage departmental petty cash and M-POWER float.
  •  
Infuse a mindset of cost-effectiveness into the service
department’s every activity.
  •  
In addition to the duties which this job normally entails the
Service Manager may from time to time be required to undertake additional or
other duties as necessary to meet the needs of the company.
COMPETENCES/ATTRIBUTES:
  •  
Ability to
quickly analyse data and understand system matrices.
  •  
Strong
communication and interpersonal skills, able to communicate effectively with
technical and non-technical stuff.
  •  
Excellent
team player, thoughtful, unafraid to express an opinion.
  •  
Enjoys working hard.
Demonstrates energy & drive for things seen as challenging.
  •  
Commits to premium standards in everything. Uses quality measures
& problem solving to improve process. Ensures compliance with relevant
standards & procedures.
  •  
Bilingual English and Kinyarwanda.
QUALIFICATIONS: EDUCATION/KNOWLEDGE/TECHNICAL SKILLS AND
EXPERIENCE:
  •  
Must have a Bachelor degree in a
relevant field with a record of strong academic performance.
  •  
4 years of MANAGEMENT experience.
  •  
3+ years of experience in a relevant field/sector
(preferred: renewable energy, telecom, or FMCG)
.
  •  
Willingness to work a variety of hours as business demands,
including late nights, weekends, and holidays
  •  
Desire to coach and mentor others
  •  
Ambition to grow professionally and contribute to
the development of the company
REQUIRED SKILLS AND BEHAVIOURS FOR THE POSITION (our Values in
Practice):
  1.  
Deliver more: Our customers deserve the
very best. We obsess over exceeding our customers’ expectations.
  1.  
Expect more. An extraordinary company
is made up of extraordinary people. We hold ourselves and each other to a
higher standard and stretch ourselves in order to reach it. We do not make
excuses.
  1.  
Think big. We have an ambitious goal.
To achieve it, every member of our team has to think beyond today to build our
vision of the future.
  1.  
Create value, rather than extract it.  We
build local management capacity, support small businesses and improve
customers’ lives. We invest in our employees, our partners and ourselves by
training, learning and doing.
  1.  
Build community. We build a community we
want to be part of. Like a family, we build strong bonds through intentional
time together;  fun times, challenging times and time spent helping each
other. We surround ourselves with people who we can learn from and who we
admire.
To Apply
Interested candidates should send their updated CV and Cover
letter to:
jobs.rwanda@mpower.co.rw,
 indicating in the subject bar, the title of the role before 5:00 pm,
on 31st May 2016.
*Please Note that only shortlisted candidates will be contacted.

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