Job
Title: Account Executive
Title: Account Executive
Department/Group:
Training
Training
Current
Position Holder:
Position Holder:
Location:
Kigali-Rwanda
Kigali-Rwanda
Level/Grade:
Direct
Supervisor: GM
Supervisor: GM
Job
Category: Executive
Current
Supervisor:
Travel
Required:
Contract
Type: Permanent
Role Profile
Category: Executive
Current
Supervisor:
Travel
Required:
Contract
Type: Permanent
Role Profile
Position
Overview
Overview
An Account Executive is the bridge between the
company and clients and are the first point of contact for clients. Their
responsibility is to meet and exceed sales goals for an assigned portfolio of
accounts by promoting and selling training services through professional,
consultative sales techniques and long term relationships. You will also work
as part of a team and are required to ensure team success.
company and clients and are the first point of contact for clients. Their
responsibility is to meet and exceed sales goals for an assigned portfolio of
accounts by promoting and selling training services through professional,
consultative sales techniques and long term relationships. You will also work
as part of a team and are required to ensure team success.
Role and Responsibilities
1.
Sales & Revenue Collections
Sales & Revenue Collections
·
Selling trainings and meting sales and
collections targets, as set forth by the Sales Manager;
Selling trainings and meting sales and
collections targets, as set forth by the Sales Manager;
- Maintain
a healthy pipeline and to achieve set targets;
·
Give presentations, Seminars and briefings to
clients as and when required;
Give presentations, Seminars and briefings to
clients as and when required;
·
Doing customer satisfaction survey and giving the
inputs to the Sales Manager;
Doing customer satisfaction survey and giving the
inputs to the Sales Manager;
·
Analyzing the market trends based on customer
feedback and update Sales Manager about the same.
Analyzing the market trends based on customer
feedback and update Sales Manager about the same.
2.
Customer Service & Client Relationships
Customer Service & Client Relationships
- Manage client relationships, including making
telephone and face-to-face sales calls to current clients on a timely
basis to uncover opportunities and advance the sales process;
- Work
with center staff to provide the necessary service required for ongoing
customer satisfaction;
- Contact
customers through, but not limited to, phone calls, email, mailings, fax
and seminars to communicate opportunities to extend initiatives with the
company.
- Use
computer software tools to track client contact information, communicate
with potential clients, and perform other sales-related functions.
3.
Marketing initiatives and opportunities
Marketing initiatives and opportunities
·
Collaborate
with Marketing and center support to facilitate new programs, messages,
campaigns, and offerings;
Collaborate
with Marketing and center support to facilitate new programs, messages,
campaigns, and offerings;
·
Support
customer acquisition activities, including trade shows, email marketing, online
webinars and seminar events;
Support
customer acquisition activities, including trade shows, email marketing, online
webinars and seminar events;
·
Prepare
written presentations, proposals and price quotations.
Prepare
written presentations, proposals and price quotations.
4. Portfolio
Management & Reporting
Management & Reporting
· Managing your account portfolio,
including account prioritization, timely outreach to contacts
,current, complete and accurate account notes
including account prioritization, timely outreach to contacts
,current, complete and accurate account notes
· Submitting an
accurate forecast to the Sales Manager or GM on a weekly basis
accurate forecast to the Sales Manager or GM on a weekly basis
· Submitting pipeline reports and
Daily, weekly and monthly sales reports as per the guidelines
Daily, weekly and monthly sales reports as per the guidelines
Key Performance Indicators
- Achieve
set goals and targets
-
Generating a strong and healthy pipeline
-
Quality of customer service
- ‘Opportunity
to win’ rate
Experience
Profile
Profile
·
Bachelor’s
Degree
Bachelor’s
Degree
- Minimum
two (2) years successful direct sales experience in technology, training,
or adjacent industries.
- Demonstrated
ability to build and maintain a strong sales pipeline.
- Ability
to sell in a team environment.
- Must
be able to learn computer software necessary to accomplish the
administrative tasks required in position; word processor, contract
manager, electronic mail package, and registration package.
- Microsoft
Dynamics CRM, a plus
Personal
Attributes
Attributes
·
Result
and solution oriented.
Result
and solution oriented.
·
Conscientious
Conscientious
- Outstanding
analytical, problem-solving skills, interpersonal and communication
skills.
- Excellent communication skills are required, both
written and oral.
- An effective
communicator orally and written
·
Savvy
relationship builder.
Savvy
relationship builder.
·
Able to
utilize different Sales software tools such as CRM
Able to
utilize different Sales software tools such as CRM
Possible
Career Steps from this role (fill with direct supervisor)
Career Steps from this role (fill with direct supervisor)
- Can take promotional
steps into the following roles: Senior Account Executive
or Sales Manager if the following skills and
experience are demonstrated in current role:
o Creating
new relationships and building pipelines
new relationships and building pipelines
o Managing
existing relationships effectively
existing relationships effectively
o Converting
opportunities to profitability
opportunities to profitability
How to apply
Interested candidates should submit
their detailed CV to: rwandacareerdirections@gmail.com
their detailed CV to: rwandacareerdirections@gmail.com