Liquid Telecom ,Service Delivery Officer and Senior Systems Engineer Jobs in Rwanda

JOB
ANNOUNCEMENT

About the
Company

Liquid Telecom is an
established wholesale and enterprise connectivity operator in Africa; which has
built strong reputation in the east and southern Africa region as a high –
quality, value for money wholesale fibre network operator. Liquid Telecom is
literally a groundbreaking company, which is laying fibre all over Africa,
building the largest independent fibre network on the continent, crossing
borders where no fixed network existed before.

Liquid Telecom is a
fast paced and stimulati

ng environment to work in and we offer great career
paths for motivated and skilled individuals with the right attitude. If you
think you have got the skills and experience to work in one of the fastest
growing markets where constant change, technology innovation and rapid growth
targets are the norm. If so, we’d love to hear from you.

Liquid Telecom
Rwanda wishes to encourage all qualified, capable and interested candidates to
apply for the following positions:

  1. SERVICE
    DELIVERY OFFICER
  • Job
    summary

The Service Delivery
Officer is there to manage the performance of services to clients as agreed in
the contracts and also to ensure that the required Service Levels are achieved.
The purpose of the job is to also ensure effective communication with
Management, Account Managers, Project Managers, Engineers and most importantly,
the Client. The communication should be crisp, clear and unambiguous without leaving
any doubt in the minds of the listener.

The Service Delivery
Officer reports to the Chief Technical Officer. The Service Delivery Officer
ensures that all projects are running smoothly in line with the deadlines set
between the Account Managers and the customer. It is important for the Service
Delivery Officer to have a full appreciation of the organizations’ strategies,
goals and programs so as to know what is expected of him by both the
organization and the customer. The role involves dealing with clients, the
technical team, ensuring projects are following the set timelines and that
customers are satisfied with the service being provided. Market share growth
strategies will include delivery of high quality service, customer delight, and
delivery of value to the clients.

  • Minimum
    academic and professional qualifications
  • Degree
    in Engineering or any other related field
  • Technical
    and commercial knowledge of the Telecoms industry is an added advantage
  • Minimum
    years of experience
  • At
    Least 2 years ‘experience in a similar position; experience in Project
    Management; Experience in Service Industry is an advantage.
  • Skills
    and competence required
  • Be able
    to communicate with customers and demonstrate the value of relations with
    the business
  • Possess
    good interpersonal skills
  • Possess
    technical knowledge
  • Ability
    to influence
  • Have a
    high impact and the capacity of working with diverse people

2. SENIOR
SYSTEMS ENGINEER

  • Job
    summary

The position exists
to manage and monitor all installed systems and infrastructure. Systems include
DNS, Mail, Hosting, Bandwidth Management, Virtualization platforms just to name
a few. The Senior Systems Engineer is there to support Management, Account
Managers, Project Managers, Engineers and most importantly, the Client facing
systems in order to create unique customer experience within LTR.

The Senior Systems
Engineer will be responsible for the overall information systems and
infrastructure that is critical for LTR to effectively and efficiently deliver
services to the customers. He/ she reports to the IS Manager. She/he will work
with senior IT engineers and developers to build and maintain above mentioned
systems and applications. She/he will be involved with all aspects of the
systems and application development process from architecture decisions to
design and implementation.

  • Minimum
    academic and professional qualifications
  • Degree
    in IS or equivalent
  • Technical
    knowledge of the Telecoms industry an added advantage
  • Minimum
    years of experience
  • At
    Least 2 years ‘experience in a similar position
  • Key
    skills required

Critical

           
Experience with Bandwidth Management Solutions (Sandvine an added

 
          advantage)

           
Experience with Network Management Solutions

           
Experience with Linux based mail/DSN systems

           
Experience with VMWARE and HyperV

Nice to have:

Java programming
experience

Web programming
experience (HTML, CSS, JavaScript, AJAX)

General
understanding of common software design patterns (Command,

Composite, Proxy,
etc.)

Experience with
IntelliJ, Google Web Toolkit, JDO, JPA, Hibernate, Java

Servlets, Spring

Experience with
Business Process Management systems

Experience with
Enterprise Service Busses

Experience with
Splunk

C# development

C / C++ development

How to apply

Candidates
interested to the above positions are required to send their application
letters, photocopies of degrees together with CV to the reception of Liquid
Telecom Rwanda Office at Kiyovu, KN 67, st 3 no later than 11th May 2016 at 4:30pm.

Applications
submitted after the deadline will not be considered. Only shortlisted
candidates will be contacted.

Done at
Kigali,   3rd May 2016

The Management of
Liquid Telecom Rwanda

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