The
Solar Revolution needs you!
Solar Revolution needs you!
BBOXX
Capital Rwanda wishes to recruit qualified and self-motivated staff to work in
the following position;
Capital Rwanda wishes to recruit qualified and self-motivated staff to work in
the following position;
BBOXX is an international
company based in London leading the solar revolution across the developing
world. Currently operating in 14 different countries BBOXX has already
electrified 325,000 people. W
company based in London leading the solar revolution across the developing
world. Currently operating in 14 different countries BBOXX has already
electrified 325,000 people. W
e are aiming to make that number 20
million by the year 2020. Unlike other off-grid solar providers, BBOXX
controls the whole process from design to manufacture to distribution and
financing.
JOB
DESCRIPTION – Shop Technicians
DESCRIPTION – Shop Technicians
1.
Title: Shop
Technician
Title: Shop
Technician
2.
Reports to: Retail
Supervisor
Reports to: Retail
Supervisor
3.
Location:
Shop and field (Anywhere in the Country)
Location:
Shop and field (Anywhere in the Country)
4.
Purpose:Install
products, offer amazing customer service and report
Purpose:Install
products, offer amazing customer service and report
Regularly.
5.
Responsibilities:
Responsibilities:
- Provide
technical feedback on installations. - Provide
technical feedback on product issues and recommendations for improvements - Ensure
stock is in working order prior to installation - Ensure
proper installation of the system and customer satisfaction. - Continuously
improve the installation process - Diplomatically
repossess from customers who are unable to pay
6.
Description of tasks:
Description of tasks:
- Act
as a technical expert during sales process - Carry
out installations at clients’ homes - Teach
customers about how solar works - Teach
customers how to use BBOXX products - Set
up the products and customers’ homes - Communicate
any problems to the retail supervisors - Assist
the retail supervisor with planning installations and repossession
efficiently - Assist
the retail supervisor with knowledge of the local area - Create
a succession plan in the event that you are unable to report to work. - Troubleshoots
clients’ complaints to avoid unnecessary repairs and streamline the work
of the Repair technician during installation - Encourage
customer to pay during a repossession - Repossess
the system if required - Provides
excellent customer service when dealing with customers
7.
Person Specification:
Person Specification:
Desired
skills include:
skills include:
- A
level Certificate in Electronics - Have
a valid driving license ( Category ‘‘A’’) - Technical
skills - Customer
Service orientation - Self-motivated
– feels responsible for the business’s success, and does not sit in the
office waiting to be told what to do - Proficient
at using computers for reporting - Resilience
when faced with stress; Positive attitude and
energy - Organized
and stays on top of things; - Good
communicator both up and down - Honest
- A
nice big BBOXX smile
Deadline:Monday, 25th April,
2016at17.00 hours
2016at17.00 hours
How
to apply:
to apply:
- Send
your C.V. and cover letter to careers.rwanda@bboxx.co.uk - Must
put the position you are applying for in the subject line. Failure to do
this, your application shall not be considered.
Only
Shortlisted candidates will be invited to interview.
Shortlisted candidates will be invited to interview.