Description:
Start date: ASAP
Location: Kigali,Rwanda with 2
days per week travel to the field
days per week travel to the field
Background:
Our
Client GiveDirectly is driving a re-evaluation of the assumptions underlying
international philanthropy with a provocative model: we deliver donations
directly to the extreme poor and let them decide what to do with them. This
approach builds on two converging trends: the rapid spread of electronic
last-mile payments solutions in the emerging markets, and the large body of
experimental evidence showing that direct transfers are as or more
cost-effective at reducing poverty than more traditional, top-down approaches.
GiveDirectly’s field operations utilize state-of-the-art technology and
business processes to deliver transfers securely, efficiently, and
transparently. Our unorthodox approach – allowing the poor, and not the donor,
to choose where they invest – has prompted debate in the popular press and
among policy makers. GiveDirectly has been featured on NPR’s This American Life, and in Foreign Affairs, The Economist, and The New York Times. It was
named one of the Top 10 Most Innovative Companies in Finance by FastCompany, one of the 25
Most Audacious Companies by Inc., and one of GiveWell’s top-rated charities
for 4 years running.
Client GiveDirectly is driving a re-evaluation of the assumptions underlying
international philanthropy with a provocative model: we deliver donations
directly to the extreme poor and let them decide what to do with them. This
approach builds on two converging trends: the rapid spread of electronic
last-mile payments solutions in the emerging markets, and the large body of
experimental evidence showing that direct transfers are as or more
cost-effective at reducing poverty than more traditional, top-down approaches.
GiveDirectly’s field operations utilize state-of-the-art technology and
business processes to deliver transfers securely, efficiently, and
transparently. Our unorthodox approach – allowing the poor, and not the donor,
to choose where they invest – has prompted debate in the popular press and
among policy makers. GiveDirectly has been featured on NPR’s This American Life, and in Foreign Affairs, The Economist, and The New York Times. It was
named one of the Top 10 Most Innovative Companies in Finance by FastCompany, one of the 25
Most Audacious Companies by Inc., and one of GiveWell’s top-rated charities
for 4 years running.
Overview:
The Field Manager (“FM”) will play a
central role in ensuring that GiveDirectly delivers a gold-standard product to
donors and recipients. The Field Manager will own the overall enrollment
process, including tracking performance of field teams; achieving targets;
building a culture of mentorship and professional development; and identifying
opportunities for risk mitigation and process improvement. The Field Manager
will serve as the key “eyes and ears” resource on the ground for the Country
Director and will be responsible for regularly synthesizing updates on
operational health. The role will reward exceptional personnel management,
organizational skills, high-quality judgment on operational challenges,
excellent attention to detail and a strong commitment towards building a
scalable and better-leveraged field org.
central role in ensuring that GiveDirectly delivers a gold-standard product to
donors and recipients. The Field Manager will own the overall enrollment
process, including tracking performance of field teams; achieving targets;
building a culture of mentorship and professional development; and identifying
opportunities for risk mitigation and process improvement. The Field Manager
will serve as the key “eyes and ears” resource on the ground for the Country
Director and will be responsible for regularly synthesizing updates on
operational health. The role will reward exceptional personnel management,
organizational skills, high-quality judgment on operational challenges,
excellent attention to detail and a strong commitment towards building a
scalable and better-leveraged field org.
Responsibilities:
Workflow management/tracking
- Create
work-plans for field teams in collaboration with Associate Field Managers
- Manage
Associate Field Managers and their field teams to execute against
work-plans and productivity targets
- Review
weekly reports to track productivity and quality of service; own course
correction if metrics are slipping
- Formulate
a plan for targeted monitoring/engagement while in the field
Org development
- Reduce
dependence on senior management and create more leverage for Country
Director through capacity-building and delegation
- Identify
gaps in org chart and propose solutions to Country Director
- Run
performance reviews for direct reports and build their capacity to do the
same for Field Officers
- Assist
in the hiring and training of new Field Officers and Associate Field
Managers
Risk management and process improvement
- Anticipate
areas of risk and create mitigation plans (e.g. coordination on complex
research partnerships, political instability, slow-downs from pilots,
etc.)
- Assist
Country Director with response to “crisis” events (e.g. refusals,
government shut-down, coordinated fraud, etc.)
- Serve
as the organization’s engine for continuous improvement of the enrollment
process and recipient experience by identifying key opportunities and
executing on various initiatives
Support for auxiliary projects
- Assist
Country Director with hosting journalists, donors, and other external
parties
- Assist
Country Director with communicating and executing new
projects/pilots/technologies (e.g. messaging Segovia to field team,
brainstorming options for community-based targeting, rolling out mobile
app questions, etc.)
Team-building/morale
§ Monitor team
dynamics and own follow-up on barometer activities
dynamics and own follow-up on barometer activities
§ Identify opportunities for
morale-building (e.g. retreats, team events, incentive schemes, etc.)
morale-building (e.g. retreats, team events, incentive schemes, etc.)
Qualifications
- Exceptional
leadership ability with demonstrated success in motivating and developing
junior staff
- Exceptional
ability to problem-solve complex operational challenges in the field
- Strong
interest in shaping the field organization, including through revamping of
current structures/processes
- Strong
attention to detail and time-management skills
- Excitement
about owning challenging management tasks, including solving complex
operational problems as well as mentoring and motivating direct reports
and the broader field team
- Demonstrated
ability to work in a highly independent and self-directed manner, while
effectively communicating about gaps and risks
- Strong
communication- and relationship-building skills and the ability to
represent the organization effectively to external parties
- Strong
analytical and technical skills, including a high level of proficiency
with Microsoft Excel
How
To Apply
To Apply
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