About Tigo Rwanda
Tigo Rwanda is part of a global
telecommunications company- Millicom with a presence in Africa and Latin
America. Launched in 2009, we are the second largest telecommunications company
in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services
under the Tigo brand. We are currently seeking to fill the position below;
telecommunications company- Millicom with a presence in Africa and Latin
America. Launched in 2009, we are the second largest telecommunications company
in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services
under the Tigo brand. We are currently seeking to fill the position below;
POSITION: NETWORK OPERATIONS MANAGER
JOB PURPOSE
To ensure continuously the Mana
ge Service
Team performance meets the set KPIs
KEY RESPONSIBILITIES
- Performance
Review
To review and publish the performance
of the manage service team daily ‘To hold daily performance meeting with manage
service team with the aim of ensuring set KPI targets are
of the manage service team daily ‘To hold daily performance meeting with manage
service team with the aim of ensuring set KPI targets are
- Internal
Stakeholder Management.
SPOC for network escalation-Proactively
track manage and respond to Service interruption escalations from INTERNAL and
EXTERNAL customers and resolved in timely manner within the agreed SLA
track manage and respond to Service interruption escalations from INTERNAL and
EXTERNAL customers and resolved in timely manner within the agreed SLA
- SLA
breach
To furnish the contract manager of all
SLA breaches weekly for the necessary penalty to be calculated and applied
SLA breaches weekly for the necessary penalty to be calculated and applied
- Enforcement
of best practices
To ensure the MS are delivering using
the best practice, configuration reviews, Perform relevant audits
the best practice, configuration reviews, Perform relevant audits
- Network
Changes in the platform
To actively review, accept and approve
all changes either in a project phase or existing phase goes smoothly done
according to acknowledge MOPs with minimum service impact.
all changes either in a project phase or existing phase goes smoothly done
according to acknowledge MOPs with minimum service impact.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s
Degree (or equivalent) in Telecommunication Engineering or in Computer
Science or related fields (System Engineer, IS Engineer, Information
Systems Engineer, IT Engineer, Network Systems Engineer) - Experience
in Network Operations (Radio, Transmission, CS & PS Core, VAS) - Master
Degree in Business is an Added value - Certified
Management or project management - 6+
years’ experience in Telecommunications (GSM)
How to Apply:
If you believe that you are the right
candidate for the above position, please submit your application by following
this link: http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6764&localeCode=en-us
candidate for the above position, please submit your application by following
this link: http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6764&localeCode=en-us
Deadline for Submission: Monday 21st
March 2016.
March 2016.