gorillashotels ,Front Office Manager Jobs in Rwanda

POSITION
TITLE: FRONT OFFICE MANAGER (2 positions)
POSITION SUMMARY:
Directly supervises all front office personnel and ensures proper completion of
all front office duties. Directs and coordinates the activities of the front
desk, reservations, guest services, and telephone areas. Prepare monthly
reports and budget for front office department.
DUTIES
AND RESPONSIBILITIES:

• Trains, cross –trains, and retrains all front

office personnel and
participates in the selection of front office personnel.
• Schedules the front office staff and supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and
properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group
requirements. Relays information to appropriate personnel.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on
pertinent details to the oncoming manager.
• Enforces all cash-handling, check-cashing, and credit policies.
• Wears the proper uniform at all times. Requires all front office
employees to wear proper uniforms at all times.
• Upholds the hotel’s commitment to hospitality while ensuring
implementation of all hotel policies and house rules.
• Monitor all V.I.P’s special guests and requests.
• Review Front office log book and Guest feedback forms on a daily basis.
• Maintain an organized and comprehensive filing system with documentation
of purchases, vouchering, schedules, forecasts, reports and tracking logs.
• Perform other duties as requested by management.

PREREQUISITIES:
EDUCATION:
Minimum University degree. Must be able to read, speak, write, and understand
the primary language used in the workplace.
Experience: Minimum of two years of hotel front desk supervisory experience,
experience handling cash, accounting procedures, and general administrative
tasks
Email : sales@gorillashotels.com
Deadline for Submission : Wednesday 28th October, 2015 at 6 :00pm
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