BBOXX,Repossessions Officer Jobs in Rwanda

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BBOXX is an international company based in
London leading the solar revolution across the developing world. 
Currently operating in 14 different countries BBOXX has already electrified
200,000 people.  We are aiming to make that number 20 million by the year
2020.Unlike other off-grid solar providers, BBOXX controls the whole process
from design to manufacture to distribution and financing. 
In Rwanda, BBOXX has been mainly
operating in the Northern Province with a Hub in Musanze and 10 shops. We are
extendin

g our operations to the Southern Province opening a new Hub which will
be based in Nyanza District.

BBOXX Capital Rwanda Ltd is looking for
a competent candidate for the position below:
 Job Description-
Title: Repossessions Officer
Reports to: Hub Manager
Location: Hub and Field
Purpose: Ensure BBOXX assets
are repossessed in a timely manner in accordance to business processes. Advise
and negotiate with end-users on payplan status and termination of contracts
Responsibilities:
  • Liaise
    with Hub Helper to ensure correct Pay-plan application data is captured in
    the CRM.
  • Ensure
    that the CRM is always up and running and ensure all data given by the
    applicants is up to date with the BBOXX Capital Credit Policy.
  • Prepare
    reports to send to customers whose accounts are delinquent, and forward
    irreconcilable accounts for collector action and Management. Negotiate
    payment arrangements in consultation with Hub Manager with customers who
    have delinquent payments.
  • Repossession
    – Reposess customer systems of delinquent customers
  • Liaise
    with Customer Service Contact Centre regarding management of customers who
    do not meet payment obligations
  • Prepare
    data and issue reports to Country Managing Director and Senior Managers
  • Ensure
    each Pay-plan applicants conforms to the required BBOXX standards and all
    necessary documentation has been availed for assessment.
  • Undertakes
    home visits as arranged and perform individual due diligence in compliance
    with the approved pay-plan checklist to ensure effective internal control
    systems are in place.
  • Ensures
    high quality and truthful information in the CRM. Modifies the CRM in
    order to show a realistic picture of the client
  • Ensure
    pay plan applications regardless of limits are referred to management for
    approval.
  • Analyze
    applicants’ financial status, credit, and lifestyle to determine
    feasibility of ability to pay.
  • To
    customers the different types of payment options that are available, as
    well as the terms of those services, and credit management assistance.
  • Obtain
    and compile copies of complete pay-plan applications and other information
    ensuring that all documents are kept under lock and to adhere to Dual
    Control procedures (2 signatures to show its safe).
  • Submit
    applications to Credit Officer in Kampala for verification
    –recommendations-Approval.
  • Prepare
    reports to send to customers whose accounts are delinquent, and forward
    irreconcilable accounts for collector action and Management. Negotiate
    payment arrangements in consultation with Hub Manager with customers who
    have delinquent payments. Repossession-Reposes system if delinquent.
  • Attend
    to all client and internal inquiries/ queries related to Pay-plan in
    a   professional manner in liaison with the Hub Manager and take
    appropriate action to resolve them.
  • Provides
    timely feedback on the field operations to direct manager. If no action is
    taken by Direct Manager as expected, issue should be directed to other
    bodies’ e.g.i.e Head of Region, Head of Country.
Person specification 
  • A
    degree in business management, social sciences or equivalent is desirable
  • Fluent
    in both verbal and written English.  Good knowledge of local language
    is a plus.
  • Minimum
    1 year of experience in customer service department for a fast-paced
    service company.
  • Outstanding
    social and communication skills ,being able to deal with all types of
    customers
  • Strong
    resilience and ability to manage dissatisfied customers
  • Able
    to work independently with minimal oversight
  • Must
    have keen attention to detail skills.
  • Ability
    to work in a team.
  • Maintains
    a high standard of ethics, discipline and professionalism.
  • Ability
    to work with various administrative and program levels in the organization
  • Willingness
    and ability to travel and work from the field
  • Basic
    proficiency in MS office.
  • Good
    Credit knowledge
  • Analytical
    and numerical skills
  • Sound
    Judgment.
Deadline: Friday, 14th
August, 2015 at17h00
How to apply:
  1. Send
    your C.V. and cover letter to careers.rwanda@bboxx.co.uk
Shortlisted candidates will be invited
to interview.
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