The Solar Revolution needs you!
BBOXX is an international company based in
London leading the solar revolution across the developing world.
Currently operating in 14 different countries BBOXX has already electrified
200,000 people. We are aiming to make that number 20 million by the year
2020.Unlike other off-grid solar providers, BBOXX controls the whole process
from design to manufacture to distribution and financing.
London leading the solar revolution across the developing world.
Currently operating in 14 different countries BBOXX has already electrified
200,000 people. We are aiming to make that number 20 million by the year
2020.Unlike other off-grid solar providers, BBOXX controls the whole process
from design to manufacture to distribution and financing.
In Rwanda, BBOXX has been mainly
operating in the Northern Province with a Hub in Musanze and 10 shops. We are
extendin
operating in the Northern Province with a Hub in Musanze and 10 shops. We are
extendin
g our operations to the Southern Province opening a new Hub which will
be based in Nyanza District.
BBOXX Capital Rwanda Ltd is looking for
a competent candidate for the position below:
a competent candidate for the position below:
Job Description-
Title: Repossessions Officer
Reports to: Hub Manager
Location: Hub and Field
Purpose: Ensure BBOXX assets
are repossessed in a timely manner in accordance to business processes. Advise
and negotiate with end-users on payplan status and termination of contracts
are repossessed in a timely manner in accordance to business processes. Advise
and negotiate with end-users on payplan status and termination of contracts
Responsibilities:
- Liaise
with Hub Helper to ensure correct Pay-plan application data is captured in
the CRM. - Ensure
that the CRM is always up and running and ensure all data given by the
applicants is up to date with the BBOXX Capital Credit Policy. - Prepare
reports to send to customers whose accounts are delinquent, and forward
irreconcilable accounts for collector action and Management. Negotiate
payment arrangements in consultation with Hub Manager with customers who
have delinquent payments. - Repossession
– Reposess customer systems of delinquent customers - Liaise
with Customer Service Contact Centre regarding management of customers who
do not meet payment obligations - Prepare
data and issue reports to Country Managing Director and Senior Managers - Ensure
each Pay-plan applicants conforms to the required BBOXX standards and all
necessary documentation has been availed for assessment. - Undertakes
home visits as arranged and perform individual due diligence in compliance
with the approved pay-plan checklist to ensure effective internal control
systems are in place. - Ensures
high quality and truthful information in the CRM. Modifies the CRM in
order to show a realistic picture of the client - Ensure
pay plan applications regardless of limits are referred to management for
approval. - Analyze
applicants’ financial status, credit, and lifestyle to determine
feasibility of ability to pay. - To
customers the different types of payment options that are available, as
well as the terms of those services, and credit management assistance. - Obtain
and compile copies of complete pay-plan applications and other information
ensuring that all documents are kept under lock and to adhere to Dual
Control procedures (2 signatures to show its safe). - Submit
applications to Credit Officer in Kampala for verification
–recommendations-Approval. - Prepare
reports to send to customers whose accounts are delinquent, and forward
irreconcilable accounts for collector action and Management. Negotiate
payment arrangements in consultation with Hub Manager with customers who
have delinquent payments. Repossession-Reposes system if delinquent. - Attend
to all client and internal inquiries/ queries related to Pay-plan in
a professional manner in liaison with the Hub Manager and take
appropriate action to resolve them. - Provides
timely feedback on the field operations to direct manager. If no action is
taken by Direct Manager as expected, issue should be directed to other
bodies’ e.g.i.e Head of Region, Head of Country.
Person specification
- A
degree in business management, social sciences or equivalent is desirable - Fluent
in both verbal and written English. Good knowledge of local language
is a plus. - Minimum
1 year of experience in customer service department for a fast-paced
service company. - Outstanding
social and communication skills ,being able to deal with all types of
customers - Strong
resilience and ability to manage dissatisfied customers - Able
to work independently with minimal oversight - Must
have keen attention to detail skills. - Ability
to work in a team. - Maintains
a high standard of ethics, discipline and professionalism. - Ability
to work with various administrative and program levels in the organization - Willingness
and ability to travel and work from the field - Basic
proficiency in MS office. - Good
Credit knowledge - Analytical
and numerical skills - Sound
Judgment.
Deadline: Friday, 14th
August, 2015 at17h00
August, 2015 at17h00
How to apply:
- Send
your C.V. and cover letter to careers.rwanda@bboxx.co.uk
Shortlisted candidates will be invited
to interview.
to interview.