The Solar
Revolution needs you!
Revolution needs you!
BBOXX Capital
Rwanda is looking for a Call Centre Operator in Kigali
Rwanda is looking for a Call Centre Operator in Kigali
BBOXX is an international company based in London leading the solar
revolution across the developing world. Currently operating in 14
different countries BBOXX has already electrified 200,000 people. We are
aiming to make that number 20 million by the year 2020.Unlike other off-grid
solar providers,
revolution across the developing world. Currently operating in 14
different countries BBOXX has already electrified 200,000 people. We are
aiming to make that number 20 million by the year 2020.Unlike other off-grid
solar providers,
BBOXX controls the whole process from design to manufacture to
distribution and financing.
Now we need acall
centre operatorto make outgoing calls to customers across BBOXX portfolio,
in accordance with our aftersales debt management processes; receive incoming
calls from customers with technical issues, and make follow up calls to monitor
and improve customer satisfaction; carry out other customer interactions as
required.
centre operatorto make outgoing calls to customers across BBOXX portfolio,
in accordance with our aftersales debt management processes; receive incoming
calls from customers with technical issues, and make follow up calls to monitor
and improve customer satisfaction; carry out other customer interactions as
required.
Job Description
- Contact BBOXX customers by phone, and encourage
adherence to payment plan - Handle incoming calls and provide
solutions/advice to customers - Monitor and respond to incoming SMS
- Make follow up calls to increase customer
satisfaction and ensure no outstanding issues remain - Maintain and update customer data in CRM
- Identify and escalate priority issues
- Complete call log
- Follow BBOXX sales and aftersales processes
Description of tasks
- Accurate data entry and navigation of CRM
- Make outgoing calls to customers who are behind
on payment plan, and follow up calls to those who have previously
contacted with technical issues - Receive incoming calls from customers with
technical issues - Respond by phone to requests for help or
information made through our SMS system - Escalate customer issues that are not easily
solved by telephone - Make calls in accordance to all relevant sales
and aftersales processes
Person
specification
specification
Ideal candidate
will be high-school educated and may have previous call centre / sales
experience.
will be high-school educated and may have previous call centre / sales
experience.
Desired skills
include:
include:
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to
detail - Organisation and time management
- Customer Service orientation
- Resilience when faced with stress; Positive
attitude and
energy
Persuasiveness
and problem solving skills
and problem solving skills
Deadline:Friday, 14th August, 2015 at 17h00
How to apply:
- Send your C.V. and cover letter to
careers.rwanda@bboxx.co.uk
Shortlisted
candidates will be invited to interview.
candidates will be invited to interview.