BBOXX,Call Centre Operator Jobs in Rwanda

 The Solar
Revolution needs you!
BBOXX Capital
Rwanda is looking for a Call Centre Operator in Kigali 
BBOXX is an international company based in London leading the solar
revolution across the developing world.  Currently operating in 14
different countries BBOXX has already electrified 200,000 people.  We are
aiming to make that number 20 million by the year 2020.Unlike other off-grid
solar providers,

BBOXX controls the whole process from design to manufacture to
distribution and financing.

Now we need acall
centre operator
to make outgoing calls to customers across BBOXX portfolio,
in accordance with our aftersales debt management processes; receive incoming
calls from customers with technical issues, and make follow up calls to monitor
and improve customer satisfaction; carry out other customer interactions as
required. 
Job Description 
  • Contact BBOXX customers by phone, and encourage
    adherence to payment plan
  • Handle incoming calls and provide
    solutions/advice to customers
  • Monitor and respond to incoming SMS
  • Make follow up calls to increase customer
    satisfaction and ensure no outstanding issues remain
  • Maintain and update customer data in CRM
  • Identify and escalate priority issues
  • Complete call log
  • Follow BBOXX sales and aftersales processes
 Description of tasks
  • Accurate data entry and navigation of CRM
  • Make outgoing calls to customers who are behind
    on payment plan, and follow up calls to those who have previously
    contacted with technical issues
  • Receive incoming calls from customers with
    technical issues
  • Respond by phone to requests for help or
    information made through our SMS system
  • Escalate customer issues that are not easily
    solved by telephone
  • Make calls in accordance to all relevant sales
    and aftersales processes 
Person
specification 
Ideal candidate
will be high-school educated and may have previous call centre / sales
experience.
Desired skills
include:
  • Excellent verbal communication skills
  • Ability to understand and adapt to customer needs
  • Excellent data entry skills and attention to
    detail
  • Organisation and time management
  • Customer Service orientation
  • Resilience when faced with stress; Positive
    attitude and
    energy               
Persuasiveness
and problem solving skills
Deadline:Friday, 14th August, 2015 at 17h00
How to apply:
  1. Send your C.V. and cover letter to 
    careers.rwanda@bboxx.co.uk 
Shortlisted
candidates will be invited to interview.
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