Position Title:
Customer Service Representative (Seasonal, Part/Full-time)
Organization: Treetop Trekking Stouffville
Location: Stouffville, Ontario (Bruce’s Mill Conservation Area)
Reports to: Site Manager/Assistant Site Manager
Start Date: asap – October (end dates are flexible)
About Treetop Trekking
The first Treetop Trekking site opened in Quebec in 2002, and the
company has been growing ever since. We now have five established
parks in Ontario located in Barrie, Huntsville and Ganaraska (Port
Hope), Brampton and Stouffville. Treetop Trekking is excited to bring
the biggest and most exciting zip line and aerial challenge game parks
to new regions of Ontario. Our company is made up of passionate and
energetic individuals from a diverse set of backgrounds who all have
the same goal – to help people make lasting memories through outdoor
fun, exciting physical activity and life changing personal growth.
Summary of Position
Treetop Trekking is looking for enthusiastic individuals who are
passionate about customer service and outdoor adventure. As part of
the Treetop Trekking team, you will be responsible for taking
reservations (email and phone), invoicing clients, opening and closing
procedures, checking in customers and keeping a positive attitude
while delivering excellent customer service. All Customer Service
representatives are trained as Aerial Ropes and Zipline Guides.
Qualifications:
• Current Standard First Aid and CPR C.
• Must demonstrate excellent team work skills, decision making skills
and stay flexible
• Experience in the customer service, hospitality or tourism industry
• Must be available to work weekends/holidays
• Must be comfortable with the physical aspects of the job (bending,
lifting, sitting for long periods of time)
• Working knowledge of aerial courses and climbing is an asset
• Experience working in office administration is an asset
• Local area knowledge of Stouffville considered an asset
• Working towards a University or College degree in a related field is
considered an asset
• Must be 18 years or older
Responsibilities:
• Greet customers as they arrive on the site, answer questions about
reservations and the course
• Answer phone calls and emails, take reservations efficiently
• Responsible for opening and closing procedures and invoicing clients
• Coordinating Corporate Group bookings and School Bookings
• Follow emergency first aid protocols and be comfortable performing First Aid
• Work well with other staff to create a cohesive work environment
dedicated to providing a memorable customer experience
• Provide excellent customer service and must have great problem solving skills
Please submit a cover letter and resume to:
stouffville@treetoptrekking.com
We thank all applicants for their interest in working with Treetop
Trekking, however, only applicants selected for interviews will be
contacted.
