CLOSE 30/4/2015
Description
Letshego
Rwanda Limited is a Licensed Deposit Taking Microfinance Institution with
outreach across the country and wishes to recruit a high calibre, result oriented,
experienced and highly skilled professional for the position of Banking
Operations Officer.
Rwanda Limited is a Licensed Deposit Taking Microfinance Institution with
outreach across the country and wishes to recruit a high calibre, result oriented,
experienced and highly skilled professional for the position of Banking
Operations Officer.
The Job:
Reporting to the Chief Operations Officer, the candidate will offer the
strategic standards of service delivery is maintained, changing customer and
business needs and requirements are recognized and adapted to on a timely
basis. The position holder will ensure compliance with group standards of best
practice such that total adherence to Letshego Holding’s operations policy and
procedures by ensuring that all day to day running operations of the
organisation are all compliant. She/ he will ensure that the development,
design, operation and improvement of the businesses systems are aligned to the
organisation’s strategy, are in conformance with all regulatory requirements
and are provided at an effective cost and should understand the technology and
operations risk that the business faces and ensure that effective controls and
procedures are in place throughout the business to mitigate risk.
strategic standards of service delivery is maintained, changing customer and
business needs and requirements are recognized and adapted to on a timely
basis. The position holder will ensure compliance with group standards of best
practice such that total adherence to Letshego Holding’s operations policy and
procedures by ensuring that all day to day running operations of the
organisation are all compliant. She/ he will ensure that the development,
design, operation and improvement of the businesses systems are aligned to the
organisation’s strategy, are in conformance with all regulatory requirements
and are provided at an effective cost and should understand the technology and
operations risk that the business faces and ensure that effective controls and
procedures are in place throughout the business to mitigate risk.
Key Responsibilities:
- Manage the Operations
of the company including all aspects of Risk and controls , deposit
mobilization, loan portfolio growth, portfolio quality management, income
growth, marketing, staff supervision and performance management, capacity
building and managing stakeholder relationships..
- Ensure overall
achievement of company targets as per the annual work plans including
coordinating the preparation, implementation and monitoring of retail
banking and operations budget.
- Ensure all branches
are compliant and operate within the established policies and procedures
and comply with all regulatory requirements and ensure that all audit
recommendations are implemented within the set timelines and that all
operational risks are mitigated.
- Understand the country
business strategy as well as local conditions and the environment and
translate these into project priorities aligned with the target operating
model and appropriate work streams
- Understand the
specific regulations and constraints that impact the business and where
necessary, define the requirements to align operating model to meet the
requirements
- Balance the function’s
need for autonomy and flexibility with the drive for efficiency and
standardisation
- Demonstrate the successful
execution of the technology and operations strategy.
- Take responsibility
for the alignment of the different business units’ strategies to ensure a
single face to the market
- Improve the efficiency
of the operational and technology platforms by driving standardisation
within and across departments and reduction in operational risk.
- Implement the Customer
Experience standards, practices and systems
- Leverage central
standardised technology and services as well as resources to drive best
practices across people, processes and technology work streams
- Conduct an on-going
assessment of the efficiency of the operational business processes and
re-engineer these processes in alignment with the Group’s standard
operating model
- Set operational and
technology (Key Performance Indicators) for each process which are
aggressive, achievable and tied to long-term strategic goals of the
business
- Minimise the
operational risk in the business units and across the platform through
ensuring appropriate controls are in place and followed
- Report on all
operational and technology incidents / breakdowns and participate in the
necessary Operational Risk Assessment Forums
- Ensure that the
country’s core systems remains integrated and in line with the functional
and technical architecture whilst adhering to regulatory requirements in
country
- Ensure the adherence
to We project and technology governance processes
- Ensure that SLAs are
in-place and actively managed for all central services utilised
- Ensure staffs are well
equipped and have the necessary training and skills.
- Drive an innovation
focus in the business, constantly seeking to improve and reinvent as well
as find new revenue streams or cost efficiencies.
Attributes
- Ability to analyse and
monitor the various risks that face the business.
- Ability to devise
solutions relevant to a particular situation, bearing in mind the various
inherent constraints that surround all of matters such as funding, capital
adequacy, country limit, taxation and economic/geographical
infrastructure.
- Where problems or new
risks are identified, job holder needs to be able to bring knowledge and
experience to this, both first hand, and also of a “where else to
look and seek advice” nature.
- Ability to identify
issues and come up with unique and practical solutions.
- Ability to devise
revised strategies to avoid repeat mistakes.
- Ability to develop
good working relations with all executive management (and other levels)
for a smooth running of the business but at the same time must demonstrate
the authority and courage to challenge the status quo when necessary.
Knowledge and Experience Required of Job Holder:
- An appropriate
business related degree or Diploma and a relevant Master Degree will be
advantageous
- Relevant experience in
a middle position in operations within a service industry, preferably
banking
- At least 3 years of
leadership experience in general banking and/or microfinance
- Excellent knowledge of
technology and operations within a consumer and transactional banking
environment will be advantageous
- Proven track record of
delivering and managing a robust and efficient operating platform as well
as leading and managing multiple disciplines in a multi-cultural
environment
- Strong ability to
build relationships within a team.
- Sound knowledge of the
Financial Service Industry operations and its products
- Must have a good
command of English, speech and written
- Attention to detail
and ability to execute deliverables in agreed time frames
Additional Information:
Job holder should seek to develop strong relationships with those
performing a similar role at peer group businesses/banks and to join any
appropriate industry forums that will enhance job performance and
understanding.
performing a similar role at peer group businesses/banks and to join any
appropriate industry forums that will enhance job performance and
understanding.
If you meet the above criteria, send your application letter accompanied
by an updated C.V. explaining how your experience, character and skills fit the
above position to the address below not later than 30thApril,
2015. Please include your daytime telephone number and 3 referees. All
applications should be sent via email to: info@rml.co.rw
by an updated C.V. explaining how your experience, character and skills fit the
above position to the address below not later than 30thApril,
2015. Please include your daytime telephone number and 3 referees. All
applications should be sent via email to: info@rml.co.rw
